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Customer Service Data Entry

Location:
Calgary, Alberta, Canada
Posted:
December 05, 2018

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Resume:

Hema Koshyari

C: 403-***-**** Calgary, AB E: ac7vuv@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking a position as a Data Entry Clerk where my skills are utilized for successful execution of the projects and having opportunities to learn new things and get opportunity to grow with the growth of the company. A place where initiative, hard work, and learning is always promoted.

TECHNICAL COMPETENCIES

Hard Working Time Management

Co-operative and service minded Microsoft Office

Strong Client Relations Team Player

Customer Complaint Resolution Flexible

PROFESSIONAL EXPERIENCE

Kohinoor Tele video Pvt Ltd – Mumbai, India

Customer Service Representative Jan 2018 – Aug 2018

Kohinoor Tele video Pvt Ltd (Head Office) at Dadar East, Mumbai has become a name to reckon with in the electronics retail industry. Established in the year 1992. Customers at this store have a wide range of options to choose from in terms of the best of brands that are available under one roof. Right from the latest mobile phones and cameras to laptops, television and audio sets, kitchen appliances and home appliances, every single electronic product can be found here. One can find the best of products from the most reliable brands which include the likes of Sony, LG, Apple, Samsung, Dell, Lenovo, Toshiba, Whirlpool, Panasonic, Videocon and various others.

Greet customers warmly and ascertain problem or reason for calling.

Maintained customer accounts by recording account information.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Approx. 60 to 70 incoming calls & outgoing calls on daily basis.

Contributed to team effort by accomplishing related results as needed.

Followed communication procedures, guidelines and policies.

Answered questions about warranties or terms of sale.

Utilized computer technology to handle high call volumes.

Worked with customer service manager to ensure proper customer service is being delivered.

Compiled reports on overall customer satisfaction.

MHWirth India Private Limited – Mumbai, India

Data Entry Clerk Sept 2010 – June 2017

MHWirth India Private Limited is a Private incorporated on 29 October 1997. Its authorized share capital is Rs.1,000,000 and its paid up capital is Rs.1,000,000.It is involved in Manufacture of special purpose machinery. MHWirth is a leading global provider of first-class drilling solutions and services designed to offer our valued customers with the safer, more efficient and reliable alternative. Our knowledge and technologies span from reservoir to production and through the life of the field.

Established Mechanical & Electrical documents for each equipment for different

Projects.

Maintained templates & Support to product responsible in regards to documentation.

Followed defined rules and procedures as per QA19 format.

Accepted the drawings in SAP work flow.

Responsible for controlling all documentation related activities in a project.

Distributed of work package and drawing list to Fabrication yard using official external

Transmittal system.

Communicated with Project team to release project drawings required for fabrication.

Highlighted root level issues if any in routines pertaining to respective project routines

to Team leader/Norway.

Attended Team meetings for enhancing efficiency and ensure smooth document flow.

Hands on experience in SAP MM & RP1- ERP Production module.

Accomplishment

Successfully achieved deadlines of equipment’s work packages to be sent to

Fabrication yard.

Citizens Info line Ltd – Mumbai, India

Senior Tele Marketing Sept 2009 – Sept 2010

Connecting Buyers & Sellers, and providing free & up to date information to people of India.

Contacted prospective clients on phone and persuade them to buy our product.

Explained the product features to the customers.

Coordinated with client and arrange meeting of sales staff.

Coordinated with field sales staff for their visit to customers.

Followed with customers for orders.

Coordinated with Quotation Department & Client.

Negotiated with the client and close the deal.

Maintained records of interaction with customers and its status for follow up.

EDUCATION & PROFESSIONAL DEVELOPMENT

2009 Bachelor Degree, Financial, Accounting & Auditing – University of Mumbai, Mumbai, India.



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