Roya Foroud

714-***-****

ac7vtu@r.postjobfree.com

SUMMARY

Project Manager with more than 10 years’ experience in IT/Infrastructure and Information Security project management and Release Management for web based and corporate business applications including ERP (Oracle Apps), CRM (People soft) based on web technologies and client/server architecture. Extremely knowledgeable in the use of Process Improvement Techniques that contributes to better organizational performance, building effective teams, solving problems, improving implementation time frames, lower overall cost and aligning technical resources with corporate objectives.

Experience in providing project management services in PMO team across multiple projects in a dynamic and challenging environment that includes implementing business requirements and processes, implementing and supporting processes, planning new releases and projects within an Agile Environment.

Experience in creating project plan, resource plan and execute on a daily/weekly basis.

Work with the project teams on BRD’s (Business Requirement Document) and FSD (Functional Specification Document) on implementing the requirements.

Experience managing large project teams in dynamic and challenging environment to ensure successful and smooth delivery of projects on time, on budget and with expected level of quality and functionality.

Responsible for all phases of development and implementation process including: requirements analysis, ROI analysis, design, development, testing, rollout and support.

Develop and manage project plans including risk analysis and mitigation plans.

Problem Solving Project Management Using IPECC (Initiate, Plan, Execute, Control and Closure) Techniques Written and Interpersonal Communications Training.

Participate in negotiations and management of all aspects of projects and strategies related to vendor engagement and management.

Experience working with global project stakeholder team and communicate effectively with all levels of management.

Experience working closely with multiple teams that involve IT development, quality assurance, product management, technical support and other business to define, drive and execute support strategy for project release.

Business strategist, plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator, leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Software Experience: Use of Microsoft Project, Microsoft Visio, MS Office, Microsoft Share point, Google share drive, Visual Studio, Remedy, Propel, JIRA ticket system, Crystal Reports, Project Management tools (Daptive and Innotas), PM Central, HP Project and Portfolio Management (Scout), Numera Foot Prints, network architecture, JDEdwards, Avaya Technology, IVR, Screen pop, Hardware design and technical support.

SKILLS

PROJECT MANAGEMENT: Broad based experience building, moving and integrating IT infrastructure (Database, Networking, Hosting, Storage, Cloud ) managing the implementation of large (over $50 million) IT infrastructure projects that includes domestic and international project teams. Well versed in ITIL, SDLC, IPECC, Waterfall, JIRA ticketing system and Agile project management methodologies implementing PMBOK principles.

IT PROJECT LIFECYCLE: Requirements Analysis, ROI Analysis and Project Scheduling

Testing/QA/Rollout/Support.

RELEASE MANAGEMENT: Experience at a large technology vendor (Cisco).

VALUE-ADDED LEADERSHIP: Cross-Functional Supervision, Team Building and Mentoring, Client Relations and Presentations, Business and IT Planning, Vendor Management.

CERTIFICATIONS

Certified Scrum Master (Sept 2017)

Received Spot Achievement Award (eBay, Nov 2018)

Received Spot Achievement Award (eBay, Oct 2017)

Received Spot Achievement Award (eBay, Sept 2016)

Received Spot Achievement Award (eBay, Nov 2016)

Certified ITIL v3 Foundation and Qualification Service.

Obtaining Project Management Professional (PMP).

EDUCATION

The George Washington University, Washington, D.C.

Master Degree, Telecommunication Engineer.

Bachelor of Science, Electrical Engineer.

The PM Educate Institute, CA.

Completed 45 hours PDU in Project Management

Completing 40 hours CISSP with (ISC) organization.

EXPERIENCE

eBay Inc., San Jose, CA Dec 14- Present

Senior Infrastructure and Security Project/Program manager

Contracted as Senior Infrastructure Program manager/ Senior Security Project manager to manage high visibility infrastructure and Security projects. Establish and drive strategic program planning and program management.

Direct and monitor all activities for highly complex, high risk, strategic technology-based projects from initiation to delivery.

Coordinate, assist and support Information Security Compliance projects; PCI, Identity, etc

Manage large, cross-functional and complex infrastructure deployment such as data center migration and large-scale infrastructure deployment for applications.

Work with business partners to develop technology concepts, requirements, design alternatives, project schedules.

Manage the migration of Marketplaces apps on to the platform.

Coordinate required server security updates and other security related tasks, managing the installs/engineering resources during the installs of updates.

Produce project plans in conjunction with management with milestones, tracks, and deliverables and get drive for cross functional sign off

Clarify and confirm roles and responsibilities on projects, and drive accountability and transparency in execution

Work with product management to understand requirements, dependencies, risks and assumptions

Work with Resource Managers to insure resources for project team are secured

Coordinate communication plans, project status dashboards, and periodic status reports and

facilitates weekly track status and executive level readouts for projects across all stakeholders, both within IT and throughout the enterprise

Coordinate with other program managers on other dependent tracks to align milestones, call out dependencies and create mitigation plans for risks

Proactively assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus technical constraints

Escalate issues and identify and manage project risks to appropriate stakeholders and create mitigation plans

Conduct iterative check-ins to ensure deadlines are being met and the project is kept on target

Interface between onshore and offshore teams for project implementation, delivery timelines & deliverables

Good Technology, Sunnyvale, CA Aug 14- Dec 14

Senior IT Project Manager for Network and Data Center/Cloud Services (NDS)

Contracted to manage multiple capitals Infrastructure projects involved in WAN upgrades, LAN redesign Data Center/ Cloud, Networking, Security and Apps Development.

Created and maintained project scope, issues, constraints, risk, assumption, and schedule throughout the project life cycle for multiple high profile projects simultaneously

Managed and directed implementation of new infrastructure which includes Wireless upgrade, Deployed Windows VM Servers in Data Center, Implemented Cyber Security Framework, SCCM, Exchange 2013 upgrade and Office 365 roll out projects

Drove planning and implementation of storage, network, network security, monitoring, back up recovery requirements for on-time and quality delivery while adhering to company and SDLC governance, lifecycles, processes and procedures.

Developed and maintained the progress of the project team, which includes programmers, System administrators, Cyber security engineers, and IT architects

Worked closely with the IT Ops/ Infrastructure, Change Management and Business resources to deliver IT and Cyber Security projects and manage critical path items

Identified the potential risks in advance, propose mitigation plans and secure management sign off

Conducted project closure activities to formalize and improved internal project management processes, identified gaps relative to overall continuous improvement.

Provided recommendations to management- schedules, prioritization & resource allocation with input from team

Managed project schedule and resources assigned to ensure on-time delivery of assigned tasks

Interfaced between onshore and offshore teams for project implementation, delivery timelines & deliverables

Reported on key project metrics and work directly with the business sponsor on Change Control as needed

Held daily and weekly project communication to stake holders and all involved business and IT Partners including status of risk register and project related issues

Managed vendors SOW contracts, support and set expectations for project

Effectively communicated and collaborated with internal/external customers for project deliverables include managing expectations, presenting and interfacing with sponsors

Cisco Systems Inc., San Jose, CA Mar 14- Aug14

Senior IT Project Manager for Network and Data Center Services (NDS)

Contracted as Infrastructure Project manager (Infrastructure) to lead the GIS Implementation team in planning and managing the Quarterly and Monthly Releases.

Worked with infrastructure Teams (including DBA, Storage, Network, hosting) and Application Release Teams for planning, managing and implementation of releases

Managed the large-scale projects deliverables across-functional business units as Project Manager for application development and Implementation.

Created and maintained project plans, responsible for project tracking and analysis, lead project team meeting across teams located in United States and India.

Worked with infrastructure teams closely to identify, develop and implement processes to efficiency manage and enhance the release co-ordination processes

Involved in the analysis of requirements and specifications for various environments and implementation of new architectural standards within the team

Developed and maintained project artifacts such as, the project plan, and communication and risk mitigation strategies plan.

Provided issue tracking and management for entire project team ensuring business readiness at all levels.

Migrated over 1200 hosts (800 physical + 400 virtual) from Data Center

Completed 50 Projects on schedule, as part of Host migrations

Serviced Critical Project migrations including, Voice and Video, Remedy, Connected Backup and Net Backup on schedule per planned change requests

Effectively interfaced with senior management and key stakeholders regarding project deliverables, project status and identification of issues

Scheduled review meeting for Business Requirement documents, Functional documents, and technical documents with team members

Provided direction and guidance to lesser-experienced project management staff to assist them in their role.

Provided technical and analytical guidance to project team

Reviewed work distribution to team, generating schedules, project documentation and reports

Managed projects to replace and update VM servers and Cloud Management for Production and Development systems

Created and submitted Change requests as well as review cross track change requests

Coordinated the delivery of multiple projects, developing cost benefit analysis for the program

Created and reported program status utilizing a dashboard, allocating resources across the multiple projects

Golden State Foods, City of Industry, CA Aug 13 - Mar 14

Senior IT Project Manager/IT Vendor Manager

Contracted to manage multiple capitals Infrastructure projects involved in WAN upgrades, LAN redesigns, Site Expansions, AS400 Upgrade, updating and consolidating various systems simultaneously.

Lead, Execute, Monitor and manage day-to-day IT infrastructure migration deployment and environment provisioning activities with operations team

Ensured requirements for internal technology projects align to operational standards

Worked with System architects and site services to create IDMs for each deployment

Support operations infrastructure staff resource planning and allocation for datacenter migrations activities and database and application implementation within GSF data centers

Worked with facilities to coordinate space and power planning, infrastructure racking and cablings

Developed business requirements, conduct risk assessment, analysis and mitigation plans based on various risk threads such as labor, and vendor availability, data center space/power requirements to ensure project goals are achieved

Planed and coordinated all aspects of technical projects from initiation through delivery

Developed, defined and executed project plans, project scope, activities, schedule, budgets and deliverables

Identified needed resources for projects, define and assign major project roles

Identified project management coordination process gaps or areas for improvement, recommend and implement solutions

Coordinated activities and tasks among project team members, other internal departments and client or vendor/subcontractor organization as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope

Tracked project activities and expenditures against plans, develop and manage project status documentation and communications on a weekly basis

Effectively interfaced with senior management and key stakeholders regarding project deliverables, project status, and identification of issues

Assigned and monitored work of project team provided technical and analytical support and direction. Interfaced with external clients or field-based employees on technical matters as needed.

Served as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met

Delivered informational and decision-seeking presentations to technical and business groups in IS Management team and/or in client organizations

Conducted project closure activities to formalize and communicated the project acceptance, handover documentation and ongoing activities to responsible teams and completed a post-implementation review to identified areas of improvement

Kaiser Permanente, Downey, CA Jan 13 - Aug 13

Senior Project Manager/IT Vendor Management

Responsible for multiple capital projects involved in updating and consolidating and functionality in various systems simultaneously

Developed and managed work breakdown structure (WBS) in collaboration with Information Technologies team members.

Implemented successful ICD10 and CMS 1500 in the environment.

Decommissioned more than 200 foundational devices (including networking devices) from Data Center.

Decommissioned over 400 storage devices including storage filers (physical and virtual), storage switches and EMC devices, which served almost 1000 hosts, as per program milestone

Developed and updated project plans, which identify key issues, problems, approaches, performance metrics and resources required

Primary liaison for multiple large IT vendors providing hardware, software and infrastructure services including IBM (on shore/off shore), EMC and SunGard etc

Reviewed and maintenance of vendor contracts, SOWs, SLA’s and monitoring deliverables

Lead and provided technical leadership to projects and set strategic direction of projects

Established team membership and negotiated time commitments and resource allocation

Heavily involved with facilitating recurring status meetings, fielding questions and handling issues that arise from the business and IT partners

Anticipated issues and act proactively to address potential risks and issues.

Managed project execution of deliverables and corresponding project documentation to ensure adherence to budget, schedule, scope, quality and benefit

Designed research plans for data gathering and analysis

Actively participated in analyzing data and developing recommendations and action plans.

Facilitated contingency plans and schedules

Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices

Motivated team members and facilitates team meetings, leading the team through roadblocks, or assist the team when there is difficulty making decisions or providing direction

Effectively interfaced with senior management and key stakeholders regarding project deliverables, project status and identification of issues

Met all project requirements as specified, on time and on budget

Determined appropriate project team structures, facilitate the formation and ongoing management of project teams under resource-constrained circumstances

Utilized organizational resources appropriately.

Kaiser Permanente, Corona, CA Dec 10 - Jan 13

IT Infrastructure Project Manager

Contracted to manage the migration of existing AIX Systems (Server, Storage, and Network), Citrix Systems, UNIX and Windows system from End of Service equipment to current technologies for KPHC with I.T. budgets up to $1 million and total project budgets up to $10 million.

Managed project teams up to 20 people, spanning multiple locations and up to 5 interdependent work tracks

Responsible for all phases of the system development and implementation process including analysis, design, development, testing and ongoing support for the client area application systems in an environment of diverse development platforms, computing environment, host based, distributed systems, client server, software, hardware, technology and tools.

Developed and managed project plans, which include risk analysis and mitigation plans

Developed and implemented project communications plan

Ensured cross-track dependencies were identified and managed

Consult with clients in the analysis of short and long range business requirements and recommended innovations that anticipated the future impact of changing business requirements

Implemented change management mechanism to effectively manage project scope.

Coordinated with other project managers to identify cross-project dependencies and leverage best practice.

Participated in negotiations and management of all vendor involvement associated with Projects and strategies

Produced regular project status reporting for internal review and project stakeholders.

Organized, analyzed and control the activities of the project team consisting of system architects, developers and testers, also establish development standards and processes.

Assigned personnel to the various projects to ensure adequate resources were available and delivery commitments were met

Managed and escalade program/project issues.

Prepared activity and dashboard reports reflecting enterprise executive level, regional leadership and project manager level view

Coordinated and ensured delivery of services and support from IT for applications and initiatives

Responsible for detailed planning for development schedule, staffing and approach

Tracked and report development status (schedule, milestones, metrics, key events, risks and issues) to appropriate management

Time Warner Cable, El Segundo, CA May 10 - Dec 10

IT Infrastructure Project Manager

Coordinated between 6 different IT teams to get the project delivered to clients. Each team has approximately 20 members

Managed a project team which was responsible for all phases of the system development, implementation and support business goals in collaboration with senior management and stakeholders

Effectively communicated and managed project expectations to team members and stakeholders in a timely and clear fashion on an ongoing basis.

Plan, scheduled project timelines, track project milestones and deliverables

Determined the frequency and content of status reports from the project team, analyze results and troubleshot problem areas

Defined project success criteria and disseminated them to involved parties throughout project life cycle

Conducted project post mortems and created a recommendations report in order to identify successful and unsuccessful project elements

Estimated the resources and participants needed to achieve project goals

Negotiated with other department managers for the acquisition of required Personnel from within the company, where required

Developed full-scale project plans and associated communications documents.

Identified and resolved issues and conflicts within the project team

Identified and managed project dependencies and critical path

Developed and delivered progress reports, proposals, requirement documentation and presentations

Dept. of Internal Services, County of Los Angeles, CA May 07 - May 10

IT Project Manager (Contract)

Coordinated between 6 different IT teams to get the project delivered to clients. Each team had approximately 20 members. Budget for projects ranged from 20k to 100k

Conducted tests or test planning sessions, provided input for feasibility and prepared user/technical documentation and follow-up evaluation

Evaluated information gathered from multiple sources, reconciled conflicts, and decomposed high-level information into details

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis

Communicated and collaborated with customers to analyze information needs and functional requirements and delivered the artifacts as needed

Act as the liaison among stakeholders to encourage innovation for process improvements and system enhancements that result in increased automation, productivity and satisfaction and data consistency

Participated in the development of processes and procedures to facilitate enhancements and workflow with internal users

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