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Innovative manager with track record of improving productivity

Marietta, Georgia, 30067, United States
December 05, 2018

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Aqeelah Rahim

Marietta, GA • • 678-***-****

Executive Assistant, Business Administration/ Operations, and Event Planning

Innovative, accomplished business manager with track record of improving productivity.

Key Qualifications

Highly focused, analytical thinker with a knack for identifying and implementing modern process improvements. Proven success in driving organizational growth and optimizing business operations.

Charismatic professional with versatile communication skills in establishing client relationships, negotiating vendor contracts, and influencing business stakeholders.

Aptitude for distilling strategic plans into clear objectives and actionable tasks. Results-oriented manager capable of making sound, cost-effective decisions in supporting complex, deadline-driven operations.

Technically proficient in Microsoft Office Suite, SAAS, eCommerce, CRM, eBuilder, PeopleSoft, Oracle, SharePoint, and Windows operating systems.

Professional Experience

E LAWRENCE LTD – Atlanta, Georgia

Office Operations Manager, 2015 to 2018

Developed effective training programs for new and existing employees ensuring knowledge of policies and procedures. Maintained compliant operations through improved internal policies; identify issues, determine responses, and recommend adjustments. Collaborate with department managers to evaluate pain points and implement solutions. Manage employee relations through programs and events. Key role in recruiting, interviewing, and hiring applicants.

Selected Contributions:

Designed and launched a new, proactive invoicing process. Decreased the number of outstanding invoices by 80% and collected $80,000 in past due invoices during first three months of tenure.

Skillfully improved several components (technology, logistics, and accounts receivables) of the production process reducing lead-time by two weeks and increasing shipments by 40%.

Project lead in implementing new employee benefits including paid holidays, 401(k), health insurance, complimentary office snacks, and holiday events; boosted employee retention rates.

Tactfully negotiated advantageous rates with suppliers and vendors, saving more than 30% in annual operations costs.


Administrative Assistant, 2011 to 2013

Independently executed several daily administrative functions, promptly processing expense reports and change orders. Compiled bi-monthly reports and created executive presentations tracking the progress of construction projects. Meticulously documented project details and updates using eBuilder, PeopleSoft, Oracle, and SharePoint. Professionally represented the commission establishing exceptional guest experiences.

Selected Contributions:

Served as project manager of a documentation archiving project involving 250,000 files. Developed project goals, deliverables, deadlines, and costs; coordinated tasks in alignment with project roadmap.

Provided fundamental support to project managers (overseeing more than $500M in construction projects) through process improvements, excellent recordkeeping, data management, and real-time progress reports.

Proactively participated in compliance audits ensuring adherence to regulatory policies and procedures.

OFFICEBEAM – Detroit, Michigan

Virtual Business Manager, 2005 to 2015

Efficiently oversaw comprehensive operations workflows supporting the CEO and sales team initiatives. Provided operational counsel in fulfilling client contracts; reviewed documents and records ensuring accuracy and compliance to policies and procedures. Reconciled agreements, contracts, and invoices. Precisely maintained and updated electronic and hardcopy office files.

Selected Contributions:

Adroitly developed a diverse client portfolio; built long-lasting relationships achieving individual sales goals and driving business growth.

Championed modernizing the CRM system to drive sales growth; planned and initiated a seamless data transfer of more than 150,000 clients.

Ideated and delivered compelling marketing emails resulting in a 25% increase in returning customer sales.

Secured potential customers by implementing a ringer funnel and professional answering service; decreased missed calls by 50%.

Additional experience as a real estate appraiser for Lucas County Auditor’s Office.

Educational Background

Bachelor of Science, Business Administration Expected 2019

Georgia State University, Atlanta, Georgia

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