CAREER SUMMARY

Dedicated and enthusiastic professional with experience in providing employee development, team effectiveness and leadership skills to all levels of an organization. Well-versed to make an immediate contribution to improve operations, increase productivity, and enhance growth.

CORE COMPETENCIES

Accounting

Business and Operational Management

Bookkeeping and Accounting Systems

Microsoft Office 2010

Typing Speed 50 wpm

Lotus Notes

IFAS Accounting System

Excellent Proofreading and Grammatical Skills

Strong Customer Relations Skills

ADP and TriNet Payroll Management Systems

Excellent Written and Verbal Skills

Auditing

Cash Management

Strong Interpersonal Skills

Transcription and Note Taking

EDUCATION

Master of Business Administration, August 2009

Concentration in Human Resource Management

Strayer University, Greensboro, North Carolina

Bachelor of Science in Business Administration and Management, December 2004

Winston-Salem State University, Winston-Salem, North Carolina

PROFESSIONAL EXPERIENCE

Vertical Holdings

Human Resource Generalist- October 2018

Conduct HR new hire orientation

Implemented new online payroll system that synchronizes information with to reduce errors and increasing efficiency.

Timely management of new hire/terminated employee information into payroll system

Maintained and updated employee/payroll documents

Composed payroll reports to ensure accuracy

Compiled department payroll reports for budgeting purpose

Formulated spreadsheets to maintain confidential human resource records and compiled reports from the databases.

Provided employment verifications, W4 and I9 requirements, and benefit information.

Managed the company’s transitional payroll processing with very short notice.

As part of the “Team”, helped to process the converting to paperless application

Guided new providers through transition of Payroll, Benefits, and other modules.

Developed new procedures for the HR Department.

Trained Site Managers in Human Resources/Payroll

Trained and assisted payroll department employees and provided confidential customer service to employees as well as to the Payroll Manager

David’s Bridal, August 2014-Present

Bridal Stylist Consultant

Educate customers on the David’s Bridal differences

Maximize sales and customer satisfaction by providing superior service with every customer visit

Maintain David’s Bridal hourly sales productivity standards

Build on product knowledge on an continuing basis

Follow up and communicate with customers; following Relationship Management standards

Support store management in performing responsibilities, including maintaining areas of responsibility and inventory counts

City of Charleston, June 2013-2018

Arts, History and Tourism Commission Manager

Oversee decisions that affect the City of Charleston

Managing staff, runs monthly budgets and reports for department of Tourism Management

Develop and Implemented various divisional budgets to allow the city to gain an increase on profit and productivity

Assists in the recruitment and hiring process by creating recruitment ads and communicating directly with recruiting vendors.

Conducts training during new hire orientations to fit company needs

Work closely with HR Trainer to provide CSR training to employees throughout the year

Ensures attendance and hours worked are accurately recorded in computerized timekeeping system.

Cultivated and retained employee relations to better serve our tourist

Advance collaborative relationships with relevant industry bodies and committees

Prepare weekly statistics on inquiry data and creative initiatives to prepare commission reports

Supervises accounts payable and receivable functions

Process daily cash receipts and run reports related to deposit

Participate in strategic planning of City Special Events Coordination

Make recommendation to reduce payroll/benefits administration costs by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Prioritize assignments and distribute in a deadline oriented atmosphere

Communicates benefit program and changes to staffing positions.

Formulates annual employee Performance Evaluations

Produce and maintain spreadsheets related to weekly deposits

Generate billing statements monthly that apply to franchise agreements

Works closely with the HR Director to converse issues or staff concerns and provide resolution

Collaborated with City of Charleston legal Counsel on various cases

Winston Salem Urban League, October 2008- 2011

Assistant Director of Senior Community Service Employment Program

Sourced, screened and interviewed applicants using the competency based interview guidelines found in hiring guide and through the group interview process

Conducted orientations for new employees and ensured use, execution, maintenance and administration of the training processes through a learning management system

Maintained and resolved payroll issues by collecting and analyzing information

Provided customer service to internal and external clients and employees

Facilitating developmental training

Business (Operational) Acumen

Initiate modification in organizations through partnering with organization leaders

Leading and motivate people strategies and key HRM initiatives

Involvement in crafting, increasing and motivating HRM solutions that impact organizational goals and visions

Dell Corporation, Winston-Salem, North Carolina December 2007- March 2008

Senior Production Manager

Ensured production to meet and exceed maximum capacity of productivity

Provided quality products to achieve superior customer satisfaction

Planned and organized production levels to meet scheduled requirements

Build positive relationships

Forsyth County School System, Winston-Salem, North Carolina April 2005-December 2007

Exceptional Children Teacher Assistant, Language Facilitator

Facilitated learning knowledge transfer to students with cognitive disorders

Assisted in the development of exceptional needs children through lesson plans

Met with parent/staff to address individual needs of the children

United Parcel Services, Winston-Salem, North Carolina July 1998-August 2002

Revenue Auditor

Maintained data integrity standards to ensure customer delivery and package visibility

Ensured all packages met delivery requirements

Safely transported products from warehouse to the customer

Provided customer service through suggestive selling and customer satisfaction

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