Manager Customer Service

SUNARTI SUKAR

Experienced Front Office Agent

Adaptable Front Desk Receptionist with experience in providing exceptional customer service. Experience in managing all facets of front office administration, including handling phone systems, managing schedules, and maintaining reception. Hands-on skills in using applications such as MS Office, Opera, and Starrez to facilitate daily office operations. Professional Experience

Dec 2014

-Present

April 2013

-Nov 2014

August 2011

-Jan 2013

April 2008

-May 2011

Receptionist

Qatar Foundation-Doha

Greet and welcome guests in person and on

phone;

Answer inquiries via email or phone

Process check in/out guests

Process payment with cash or credit card

Maintaining office supplies and order

Making daily revenue and monthly reports

CAPTAIN

Lokanta (Turkish Fine Dining Restaurant) - Oman

Greet and welcoming guests and ensure their

satisfaction until they are gone

Answer telephones and take guest reservations or provide information regarding the restaurant.

Anticipate the needs of guests, respond accordingly to guest inquiries or problems

Make staff schedule

Assist Manager with daily revenue report

Responsible as manager in charge when

Manager not around

Process and void credit card payment

ENGLISH PRIVATE TEACHER

Siva English Master (English Course) - Jakarta

Teaching English for Beginner, Intermediate and

Conversation

CASHIER/WAITRESS

Biella Italian Restaurant - Doha

Responsible in providing guest satisfaction through the entire dining experience

Processing payment cash and credit card

Responsible daily and monthly inventory report

*********@*****.***

+974-********

16-05-1973

Ar-Rayyan Doha

Indonesian

Professional Skills

Communication

Composure

Microsoft Office

Friendliness

Attention to Details

Problem solving

Team Work

Education

2006-2007 Computer Management

1988-1991 Senior High School

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