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Customer Service Executive Assistant

Location:
Cocoa, FL
Posted:
December 05, 2018

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Resume:

Tammy L. Lutz

ac7vqv@r.postjobfree.com

724-***-****

QUALIFICATIONS SUMMARY

Strong office background with experience in purchasing, customer service and billing

User of SAP, Documentum and Areva specific software

Most recently Logistics Coordinator of 2 years with proven success

Proven ability to build rapport with domestic and international vendors and:

To research quality, reliability, and dependability of suppliers

To assure thorough and accurate completion of bids and quotes

WORK HISTORY

Informatic Technologies Inc.(Ranstad) / Siemens Energies Orlando Florida

Expediting Coordinator 2-29-2016 to Current (Contract ends Nov 2018)

Checking of delivery dates and confirmation, order confirmation to the customer) to fulfill the customer order at the requested date. Shipment posting to PO for delivery. Monitors delivery dates and timely initiates deliveries or if necessary handles backorders with automatic delivery collection to ensure delivery reliability to the customer. Actively contributes to cooperation with all others involved and with interface partners and passing on all relevant information to keep themselves and others informed and create an optimum logistics chain. Works on the design of logistics and transport concepts with the buyer/engineer in cooperation with logistics process planning, packaging planning and transport handling to safeguard the delivery process and minimize process costs. Build report with supplier to ensure document deliverable, and reports. Work closely with Project Management, Supply Management, Transportation Department and Order Management Groups Insite LMS posting software and hardware deliverable into the SAP / PD2 system.

Buzz Aldrin’s ShareSpace Foundation / Cape Canaveral, Florida

Executive Assistant/ Project Coordinator 10-1-2015 to 8-1-2016

Drafting documents and correspondences, Answering phone and email inquiries, Assisting the Executive Director in her day to day operations, Creating and maintaining databases, Assisting in drafting and posting social media, Assisting in cultivating donors, Assisting with web content and marketing, Selling products and special event tickets at certain times, Assisting in executing programs and events (which sometimes requires nights & weekends), Fundraising when necessary. Maintain and manage online store website.

Acousti Engineering of Florida/ Rockledge, Florida

Project Administrator/Office Management 5-4-2015 to 9-17-2015

Duties in this office expanded from procurement entry to payroll, to all aspects needed to run, support and organize daily upkeep and keep office in working order. (order office supplies, rectify/research unpaid bills/ work close with accounting for billing invoices, closeout documents, enter orders, create job folders, file warranties, payroll, etc.) .Work closely with Project Management, Supply Management, Transportation Department and Order Management Groups. Utilized Timberline Database

Informatic Technologies Inc. / Siemens Energies Orlando Florida

Material Logistics Specialist 10-17-2013 to 7-30-2014

Responsible to track shipping, handover process for direct ship materials from vendor to site, or from consolidation point for projects. Create shipping list based on project scope and keep track of material status. Update and advice of changes to project spreadsheets. (Tracking numbers, order status, Proof of delivery information) Resolve discrepancies between project and shipment information with correct PO. Work closely with Project Management, Supply Management, and Transportation Department and Order Management groups to support

Sterling Office/ PLS Logistic Services 2-11-2011 thru 8-6-2012

Logistics Coordinator/Carrier Account Management

Daily customer service requirements and carrier utilization plans are met with respect to performance, profitability. Dispatch shipments to carriers by following customer service requirements and carrier utilization plans to achieve performance and profit Monitored and ensured shipments were confirmed, picked up and delivered as scheduled. Monitored carrier performance and reported carrier failures. Maintained productive working relationships with customer representatives, motor carriers, PLS employees Maintained and managed accurate records and submitted in a timely manner. Other duties as required by business needs or as assigned Responsible for collections and pricing issues with the carriers to be sure we were in good standing

Systems One /Areva NP 11-2008 thru 9-30-2010

Purchasing Specialist/Operation Coordinator

Evaluated and created Purchase orders, requisitions, purchase authorizations and production orders. Followed order from beginning thru the complete workflow process. Expedited orders to ensure accurate delivery and product quality. Handled paperwork, correspondence, and control of product returns, warranted part and replacements. Understood company compliance policies, procedures and guidelines. SAP knowledge as well as Areva specific software Provided Documentum back up with daily support and SharePoint assistance. Assisted in revisions to company Operating Instructions and Policies and Procedures to ensure up to date and accurate information. Performed Weekly Production and price report generation, ownership of the Accounts Receivable process and report. Responsible for records storage and up to date records management. Processed Warranty issues to vendors, as well as Return Authorizations from the customers. Provided administrative support when needed. Maintained files and company records as well as perform necessary clerical support duties. Expedited orders from start to finish to meet delivery requirements. Maintained vendor files

EDUCATION

Professional Certificate in Medical Assistant, Pittsburgh, PA

Graduate of 1996 Seneca Valley High School, Harmony Graduate of 1992



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