Customer Service Manager

Kelly Kenrick

123-*****-*** Street Edmonton, Alberta T5N 4B7 780-***-**** ************@*****.** Employment

Office Manager, Accountant/Bookkeeper, Editorial Assistant and Assistant Sales Manager – February 2000 to Present

Young Fitness Inc., Edmonton, Alberta

Served as girl Friday to the head of a fast-paced commercial advertising sales and print media business. Executed routine daily, monthly and yearly accounting functions, including invoicing, bill payments, bank reconciliation, and general ledger entry and maintenance. Performed general bookkeeping using Sage Accounting software. Invoiced each day’s sales and made deposits for incoming mail. Proofread issues of every publication and applied corrections/changes to ads. Processed and posted daily mail and mass mailings at production times. Tracked and ordered supplies. Conducted troubleshooting for office equipment and computers. Assisted in the sales room, as needed. Provided customer service to facilitate ad changes, finalize payments, and settle invoicing errors or disputes.

7-Elenven Food Stores – 1988 to 2000

Night-Shift Manager, Edmonton, Alberta

Involved in customer service at all levels of busy convenience store operations, including answering customer inquiries, working the cash register and monitoring employee-customer interactions. Performed nightly and weekly order inventory. Stocked shelves and displays. Consistently maintained a clean and attractive retail environment. Education

Bachelor of Arts and Science in English and History University of Saskatchewan, Saskatoon, Saskatchewan Professional Assets

• Familiar with both Macintosh and Windows PC environments.

• Knowledgeable in all aspects of bookkeeping.

• Possess good grammar and written communications skills.

• Able to manage staff and coordinate office activities.

• Capable of working independently or as part of an team.

• Hard-working, detail-oriented and willing to learn References

Available upon request.

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