ADYELING

BONALDE

**** ** ***** ****, ***** FL, *3178 786-***-**** ac7vkk@r.postjobfree.com

Skills

Quick learner

Microsoft office (word, excel, power point, etc.)

Effective listening

Proficient in Spanish (speaking, listening and writing)

Writing techniques developments

Education

FLORIDA INTERNATIONAL UNIVERSITY PROFESSIONAL PARALEGAL CERTIFICATE CURRENT STUDENT.

Basic knowledge using Lexis Nexis

Legal research and writing

Knowledge in civil litigation, family law, criminal procedure, torts and contracts

Constitutional Law

RONALD REAGAN DORAL SENIOR HIGH HIGH SCHOOL DIPLOMA JUNE 6TH, 2017

3,2 GPA

AP Spanish obtained a maximum score of 5

AP Spanish Literature obtained a maximum score of 5

Precalculus Honors, advanced course as a college level

Experience

Client Relations Associate Law offices of Alex Hanna 11-2018

Applies sales techniques to offer service in every call. (inbound/outbound).

Identify and assess customers’ needs to achieve satisfaction.

Handle complaints provide appropriate solutions and alternatives within time limits.

Processes traffic tickets, DUI, Criminal cases, car accidents in a professional law firm.

Opens client accounts by indexing client, ticket, payment account information.

Configure accurate client files.

Serves clients by providing excellent customer service in person and on the telephone.

Perform daily inbound and outbound calls.

Deliver excellent customer service to each and every client.

Maintains client records by updating account information.

Front Desk Receptionist La Ceiba Tire Shop Miami 02-2018

Develop and maintain office forms and procedures, as invoices and assist with administrative tasks

Provide customer assistance, able to answer questions in person or by phone

Responsible of social medias

Able of scheduling appointments

Advanced knowledge using Clover

Attended suppliers

Made invoices and handle the cash register

Sales Person CUTCO 06-2017

Trained on sales experience and customer service skills.

Office paperwork

Awards and Acknowledgements

National Society of High School Scholars’ member

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