William B. Hickerson, Jr.
*** ***** **. *** * Newark, Ohio 43055
ac7vjh@r.postjobfree.com
KEY STRENGTHS
● Facilitating, encouraging and participating in improvement efforts alongside team members and patients
● Communicating clearly and effectively with team members and stakeholders to ensure forward progress of the practice goals
● Demonstrating humility and displaying interest in team members
● Establishing daily processes that provide the team flexibility to perform as effectively as possible
● Teaching and coaching patiently and with clarity
● Fostering positive and actionable feedback to staff EXPERIENCE
Service Sales Representative, Cintas 2018-Present
● High quality customer service
● Healthcare accounts management
● New sales leads, and leading customers to quality services Manager, Panera Bread 2017-2018
● Staffing, reviews, and schedules
● Ensuring policies of daily operations
● Overseeing employee tasks, and ensuring accuracy
● Evaluating sales, monitoring inventory, and creating budgets Office Manager, Life Management Center 2010-2016
● Course facilitation, mentoring, and coaching
● Records management, reporting, and analysis
● Grant proposals, marketing, and communications
● Scheduling classes, developing curriculum, and organizing special events General Manager, Thornton’s 2012-2015
● Staffing, schedules, and employee training
● Daily operations, developing policies and procedures
● Employee benefits, payroll, and reviews
● Monitored sales, created daily spreadsheets, and financial reports William B. Hickerson, Jr. – Page Two
Area Manager, Medlab 2007-2009
● Insurance billing for private insurance, as well as Medicaid and Medicare
● Daily office operations, staffing, and scheduling
● Managed all hospital and nursing home accounts
● Financial records and analysis
● Ensured HIPAA laws were followed
● ICD-9 coding, and record keeping
EDUCATION
Master of Business Administration, 2016
Bachelors in Finance/Healthcare Management, 2013
Sullivan University, Louisville, Kentucky