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Manager Supervisor

Newark, Ohio, United States
December 04, 2018

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William B. Hickerson, Jr.

*** ***** **. *** * Newark, Ohio 43055



● Facilitating, encouraging and participating in improvement efforts alongside team members and patients

● Communicating clearly and effectively with team members and stakeholders to ensure forward progress of the practice goals

● Demonstrating humility and displaying interest in team members

● Establishing daily processes that provide the team flexibility to perform as effectively as possible

● Teaching and coaching patiently and with clarity

● Fostering positive and actionable feedback to staff EXPERIENCE

Service Sales Representative, Cintas 2018-Present

● High quality customer service

● Healthcare accounts management

● New sales leads, and leading customers to quality services Manager, Panera Bread 2017-2018

● Staffing, reviews, and schedules

● Ensuring policies of daily operations

● Overseeing employee tasks, and ensuring accuracy

● Evaluating sales, monitoring inventory, and creating budgets Office Manager, Life Management Center 2010-2016

● Course facilitation, mentoring, and coaching

● Records management, reporting, and analysis

● Grant proposals, marketing, and communications

● Scheduling classes, developing curriculum, and organizing special events General Manager, Thornton’s 2012-2015

● Staffing, schedules, and employee training

● Daily operations, developing policies and procedures

● Employee benefits, payroll, and reviews

● Monitored sales, created daily spreadsheets, and financial reports William B. Hickerson, Jr. – Page Two

Area Manager, Medlab 2007-2009

● Insurance billing for private insurance, as well as Medicaid and Medicare

● Daily office operations, staffing, and scheduling

● Managed all hospital and nursing home accounts

● Financial records and analysis

● Ensured HIPAA laws were followed

● ICD-9 coding, and record keeping


Master of Business Administration, 2016

Bachelors in Finance/Healthcare Management, 2013

Sullivan University, Louisville, Kentucky

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