ac7vie@r.postjobfree.com Ext: 804-***-****

***** ***** **** **** ******** Heights, 23834

Brittany Harris

Summary

Detail-oriented and organized individual, extensively trained in spreadsheets, transcription, word processing, warehouse, and database maintenance. Highly effective at handling confidential information and identifying system improvements with ease. Over 11 years of experience in data processing, customer care, Warehouse and 10-Key.

Highlights

Time-Management

Microsoft Office proficiency

Meticulous attention to detail

Strong Problem solver

Administrative Support Specialist

Strong Interpersonal Skills

Professional Experience

Orders Management Associate (Contractor)

Riverside Logistics, Richmond, VA March 2018– Present

•Execute order management strategy to provide superior order fulfillment service to field operations globally

•Create alignment between the Supply Chain and Field Operations teams for optimization and performance improvement of order execution

•Monitoring individual workload and making adjustments to account coverage so that order volume is balanced across desks

•Work actively with Inventory, Warehouse, and Freight teams to ensure efficient flow of customer orders within the Core Network

•Participate in new product launches through the Product Development Process. Develop strategic plans to support new products and programs

•Provides analysis and reports to Senior Management and Order Operations on process and Customer issues

•Effectively build, manage, support, and motivate direct-reports to build a world-class Order Management team in the branch

Sabra Dipping Company

Production Associate, Colonial Heights, VA April 2017–May 2018

• Responsible for Sabra Safety, Quality and Production

•Staging of packaging materials

•Carton packing,case packing,palletizing,case label application

•Performing rework, area cleanliness, participating in company improvement projects

Dominion Power (Contractor)

Customer Payment Services Production Operator, Richmond, VA January 2017– April 2017

Determines and corrects minor machine malfunctions, and provides daily preventive maintenance to equipment

Stocks supplies to maintain equipment maximum efficiency

Utilizes computerized equipment and other related equipment to record and enter, store and retrieve information

Iron Mountain (Contractor)

Imaging Production Specialist, Atlanta, GA March 2016– October 2016

Sorting and/or prepping hard copy medical, dental, cellular records for scanning-document preparation

Scan hardcopy files to electronic images through Kofax Batch Manager system, assuring a quality image

Follow production procedures and completing internal documentation and tracking

Perform staging, prep, and scanning of Delta Airline Customer Care and Refunds departmental mail

Verify/Index batches to ensure files are scanned and placed back into file in the order received

Data Entry of files requiring indexing/verification for placement in the queue

Lithonia Lighting (Contractor)

Customer Care Associate/Fulfillment Coordinator, Conyers, GA October 2014– April 2016

Successfully established effective systems for record retention by creating databases for daily corresponding tracking

Develop and create effective filing system to accelerate paperwork processing

Update departmental standard operating procedures and database to accurately reflect the current practices

Participate in Kaizen events to help with outsourcing department

Create monthly inventory reports to showcase inventory levels for Marketing, Sales, and Vertical Department that consists of over 2,500 employees

Inventory maintenance for Catalog Department which entails data entry of each item stored within the department

U.S. Department of Veteran Affairs (Contractor), Newnan, GA April 2014– June 2015

General Clerk I

Performs general filing duties including sorting and filing of Veteran files in connection with the US Department of Veteran Affairs for searchability of proper government documents

Use basic office equipment including photocopy machines, facsimile, and binding machines, etc. for conversion of paper to electronic files

Proofreads documents, completes forms, and performs basic mail distribution activities to ensure proper departments receive coded material

Counts documents, materials, etc, and groups into batches; tabulates batch totals

Reviews content of documents to determine correct filing before submittal to VA Database

Check manual files for duplicate, missing, or misfiled items

Integracore (Contractor), Lithia Springs, GA October 2013– June 2014

Data Entry Operator

Maintain speed of 55 wpm with 100% accuracy so as to operate in a highly efficient manner

Perform other duties and responsibilities when required such as clerical assistance

Create batch prints for shipping and receiving department for new and existing orders

Perform mid-volume data entry 11,000 key strokes

Perform basic management of electronic files (i.e. print, copy, transfer, and delete)

Access information from computer and/or maintains computer database

Enters data for envelopes, labels, form letters, and correspondence

Works with numbers (i.e. add, subtract, multiply, and divide) to correct cost and tax codes for reimbursement

Detect and corrects errors within database to ensure proper delivery to Salesforce database for final review

Hohner, Inc., Glen Allen, VA July 2011 – October 2013

Customer Service Management Specialist

Provide customer service with solutions in the best interest of the company and customer

Accurately process sales orders, manage back-orders, and fill rates

Increased sales by 90% by implementing inventive sales approach for departmental success including co-creating company Ebay Store that helped drive in 50% of departmental profit

Performed follow-ups with consumer requests for information and help with warranties

Draft credit and billing memos as well as creation of return authorizations to collect monies owed to the company

Prioritized customer needs and address each in a timely manner through email, fax, or phone

Volunteer time to the receptionist desk to direct calls, take messages, and organize files

Ukrop’s Dress Express, Richmond, VA November 2007 – April 2011

Shipping/Receiving Clerk

Verifies and keeps records of incoming and outgoing shipments

Compares identifying information and counts, weights, or measures items of incoming and outgoing shipments to verify against bill of lading, invoices, orders, and other records

Determines method of shipment, utilizing knowledge of shipping procedures for affordable cost

Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages

Operate stand up forklift and cherry picker to move, convey, or hoist shipments from shipping-receiving platform to storage or work area

Receive damaged or defective good returned to establishment and work with Billing and Sales department to code proper return status

Capital One, Richmond, VA November 2004 – July 2005

Customer Service Representative

Respond to general servicing inquiries from Capital One customers to ensure exceptional service

Exercise problem solving skills and promote card benefits on retention efforts

Update customer and account information as needed throughout the extent of call

Interact with various Capital One departments to resolve customer inquiries in a timely manner

Provide continuous improvement recommendations to Capital One based on customer feedback, observations, and trends

Cross Sell 95% of company product for monthly goals

Programming and Software Skills

Microsoft Office Suites, Excel, Email, Salesforce, Clearspider Inventory

Education

Norfolk State University, Norfolk, VA 2003-2004

General Studies

Minor

Business

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