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Customer Service Project Manager

Location:
Yorkton, Saskatchewan, Canada
Posted:
December 04, 2018

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Resume:

SARANYA KRISHNALAL

***, * ******* *****,*******, Saskatchewan – S3N 3V5 • PH : 306-***-**** Email id : ac7vhv@r.postjobfree.com:ac7vhv@r.postjobfree.com

mailto:ac7vhv@r.postjobfree.com

CAREER OBJECTIVE

Software Engineer with hands-on experience in all levels of testing. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues. Willing to take ownership of core components.

EDUCATION

Master of Computer Science Engineering 2014

Bachelor of Computer Science Engineering 2012

Technical Tools and Skills

Java, Java Script, .Net, XML, J2 EE, HTML, TCP/ IP, REST, SOAP, TSL, Visual Studio, .Net, Eclipse, SQL, MS SQL Server, MySQL, JUnit, jQuery, C, C++,

Apache Tomcat and Maven, Spring Framework, Hibernate, JDeveloper, WebLogic, Google Apps and data warehousing and analytics.

Good decision maker. Strong collaboration with peers and external partners to achieve common goals. Good written and verbal communication skills in English.

PROFESSIONAL EXPERIENCE

Worked as Front end associate in Walmart, Yorkton, since November 2015.

Customer service and processing payments and ringing up sales on computerized cash registers.

Handling returns and answering questions about merchandise, store policies, and ongoing promotions.

Applying discounts and assisting sales and stock associates with remedial tasks.

Network Support Assistant(Onboard), HYBRID NETWORK SOL, 2015-2018.

Provide 2nd line support in polite and efficient manner.

Fault finding and resolving using online tools.

Escalate problems to next level of support if necessary.

Confidential password resets and data management.

Deployment order placement receipt uploading and follow ups.

Junior Software Developer, ALAMY INFOTECH, 2013-2015.

●Collected stakeholder requirements and submitted to project manager.

●Prepared detailed reports concerning project specifications and activities.

●Consulted regularly with customers on project status, proposals and technical issues.

●Stored, retrieved and manipulated data for close analysis of system capabilities.

●Modified existing software to correct errors, upgrade interfaces, and improve performance.

Computer Science Trainer, 2012-2013.

●2 years, Post Graduate Trainer in Information Technology, BCMS.

●2 years Guest Lecturer in Computer Technology, S N Polytechnic.

●Lectures and lab demonstrations of Solid algorithms, logic and object-oriented programming languages.

●Assisted all members of assigned department with daily operations and special projects.

Customer Service Representative, 2012-2013.

●Answered enquiries from customers in person and on the phone

●Investigated and solved any customer concerns

●Accurately processed financial transactions using computerized cash registers in a fast-paced environment

●Earned remarkable rewards twice

REFERENCES

●Available Upon Request.

DECLARATION

I am authorized to work in Canada with PR Visa.

SARANYA



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