Angelyne Stephens

702-***-****/702-***-****

ac7vh2@r.postjobfree.com

Objective

To further my career in the customer service industry, while utilizing my education, skills from previous employment opportunities. Experience: Dispatcher, Supervisor, PBX, CSR,Caretaker All Taxi Dispatch Supervisor

04/2015 - 08/2017 Las Vegas NV.

Swing shift supervisor required me to assign daily lunch breaks. Dispatch taxis, give price estimates, credit card transactions, eta’s for accurate pickup time,de escalate customers and drivers grievances. I gave yearly evaluations for operators.Increase moral for better work ethics. Aacres Las vegas NV. Direct Support Staff

06/14 - 3/2015 Las Vegas

Duties allowed me to assist mentally challenged clients with their retail shopping, banking, doctor appointments and sporting events, administer medication, and meal preparation and to document their daily activities. Desert Call Connection CSR

09/13 - 03/2014 Las Vegas

Duty requirements were to assist customers with their Instant Checkmate Accounts. Resolve their complaints, troubleshooting the website, offer discounts, refunds, and cancellations. St. Regis Hotel PBX

10/2007 - 06/2011 Houston TX.

My duties were to take incoming calls. Handle guest grievances in a timely manner to their satisfaction. I took room service orders, lost & found. dispatched hotel departments via nextel.Monitored front desk for check in. Chicago Transit Authority CSR

02/2006 -9/2007

I took incoming calls for bus routes,sporting, concerts events and locations. Chicago Yellow Cab Supervisor

03/1996 -10/2006

Third shift supervisor I assign daily lunch breaks. Evaluated operators performances and monitor calls. Dispatch taxis, resolve complaints. Credit card transactions. Email my superiors of shift overall performance. Education:Coahoma High School 1978-1981