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Data Entry Customer Service

Antioch, California, United States
December 04, 2018

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Christopher Kingsby

**** ***** **.

Antioch, Ca *4509



Looking for the opportunity to join a growing organization that has a need for a hard- working professional, to use my skills and my experience to make a positive impact with a great company.

Professional Experience

09/08 to Present: Eden Information & Referral, Hayward, Ca-Resource Specialist- Information Management, Update maintain and enhance the agency’s service database which contains information on more than 1200 service providers in Alameda County, assist in the production of all products produced from the database including brochures, pamphlets and directories. Phone Resource Specialist, Answering Inbound calls in a call center, providing Information and Referrals for social service agencies and non-profit organizations for Alameda County, data entry, client advocacy and agency outreach. Also a Roving Housing resource specialist, giving client housing referrals as well as helping them fill out applications for housing and maintaining proper documents for clients. Making follow up calls to Property Management companies for status of applications and vacancies, updating housing database for available vacancies and general office duties.

10/06 to 06/08 Tactical Tele solutions, San Francisco, Ca-Making outbound calls to several different clients and companies in the technical field to generate sales leads for business clients. Doing follow up to contacts, setting up appointments, closing sales and general office duties.

04-06 to 09/06 Appleone Staffing, Oakland, Ca –The John Stewart Co, Property Mgmt Co. - Lincoln Court Senior Apartments Tax Credit Property. 79 Units. Assist with the initial Lease-Up. Conduct initial interviews, prepare verifications for mailing and follow ups, along with day to day office and leasing procedures. 01/06 to 4/06 Ultimate Staffing, Oakland,Ca - Making outbound calls for client’s online video service called the Feedroom, generating sales leads and providing feedback to clients, making sure the client and customers are in full understanding of services, setting appointments, closing sales, data entry and general office duties. 10/05 to 01/06 Appleone Employment Agency-Making outbound calls for client’s customers regarding MSQ software, how they liked software and how they were using it, asking survey questions and general office duties. Worked at different hospitals. Scanned Medical charts for doctors and forwarding transcripts to corporate office to be reviewed.

06/04 to 11/04 Home Depot Oakland, Ca.- Answer and distribute incoming calls for phone center, provide customer service for in store customers as well as phone center customers, complete product knowledge, coordinate systems for phone center, direct product information and check special orders, employee training, distribution of payroll checks.

6/01 to 07/02 Old Republic Home Warranty, San Ramon, Ca-Investigate, Authorize & deny home warranty claims, answer questions regarding policy to home owners and contractors, data entry & 10 key 75 kps, set up work orders for contractors, parts ordering and appointment setting for home owners and contractors. 10/98 to 10/00 CSAA Insurance Company, Walnut Creek, Ca-Investigate and process auto insurance claims from beginning to end, Interview insured’s and follow up on claim activity, set up repair shops and car rentals for insured’s and claimants, make medical bill payments as well as car rental and repair shop payments for all parties involved, closing of claim and general office duties. Skills Microsoft (office, Excel, Power Point, Windows, Outlook, Access, File Maker Pro, Word Perfect (Acrobat Reader, Internet Savvy, Dictaphone, Fax, Copies, Typing 40 wpm.

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