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Matthew A. Turner

***** ****** **** ****, #***

Morrisville, NC 27560

919-***-****

ac7vfc@r.postjobfree.com

Professional Summary Overview

Over 27 years of experience as a communications, strategic planning, and management professional mapping business needs to realistic solutions. Return on investment for my projects ranges from $35,000 a year to $181 million.

Developed, presented, promoted, and implemented strategic project to C-Level leadership of seven Fortune 200 companies and large government agencies.

Won over $3 billion in new business for clients.

100% client satisfaction rating.

Allied Skills

• Comfortable developing, presenting, and promoting strategic, project, and implementation plans to all levels within your organization.

• Developing and presenting the project vision, garnering diverse stakeholder buy-in, and status updates about implementing organizational initiatives.

• Exceptional written, verbal, and interpersonal communication skills mixed with independently assessed and certified management proficiencies.

Key Competencies

• Team Leadership and Project Management

• Feasible Process Redesign and Improvement

• Strategic Planning and Project Oversight

• Business Writing and Documentation

• Benchmarking, Improvement, and Deficiency

Measurement

• System and Educational Material

Development for Persons with Cognitive &

Physical Disabilities

• ITIL Professional Certification

• Certified Professional Life Coach

• Agile Project Management

• Proposal Writing and Capture Management

Related Professional Experience

Independent Consultant 05/96- Present

Principal, Clearly Write, LLC

Integrated and managed process improvement, communication, and technology solutions for over 50 discrete clients in sectors that range from Major League Baseball (MLB) to the Executive Office of the President of the United States. Engagements include:

• Developing of a 10-year strategic business plan for a publicly traded financial institution leading the Washington, DC market in customer satisfaction, including implementation support services for a major merger

• Developing of a five-year strategic business plan for the leading market parking operator in the Washington, DC metropolitan area

• Developing, designing, and composing technical documentation, to include the Federal Reserve Bank’s Automated Systems (FRAS) Disaster Recovery Policies and Procedures approved by the United States Congress

• Developing and composing technical documentation and training materials for a Fortune 200 pharmaceutical company’s implementation of research and development workflow software

• Developing training curriculum and materials for software used to facilitate the transition of prescription drugs to over the counter medication. Trained all employees on the software, from the Company Matthew A. Turner

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president to mailroom employees, tailoring the training to the audience. Remained with the client for an additional 13 months delivering 4 additional software manuals for custom developed, FDA-approved software applications.

• Developing a private investor strategic marketing plan for largest electronics retailers in the United States

• Managing, developing, designing, and composing policies, procedures, guidelines and documentation for a Fortune 100 company’s Corporate Intranet

• Teaching a documentation group of 24 writers technical writing skills and Information Mapping documentation techniques and standards

• Managing, developing, designing, and composing an internationally distributed software manual for a Fortune 500 engineering firm

• Managing, developing, and designing a database run-time program allowing automation of benchmark survey using Microsoft Access; participated from beginning to end of the private investor’s project as principle developer and partner with a revenue return of 837%

• Developing e-Learning training courses and job aids for software and app developers who want to build and purchase Section 508 compliant electronic and communication technology (ECT) for users with disabilities

• Ghost blogging for C-Level Executives in Consulting, Healthcare, Manufacturing, Technology, and Transportation Services

• Writing speeches and developing presentations for National Political figures leading their respective parties (two United States Presidents and Cabinet-level officials)

• Developing employee communication strategies and implementing a communication plan for a non-profit healthcare Center of Excellence

• Developing training scripts and materials for Major League Baseball (MLB) security protocols and procedures

Solutions Director

The Center for Organizational Excellence, Inc. 09/11-05/12 15204 Omega Drive, Suite 300

Rockville, MD 20850

Developed partnerships with the Federal government and commercial sector that help organizations measurably improve effectiveness and efficiency through development and implementation of management and integrated IT solutions. Oversight and management against a pipeline of over $70M in opportunities. Managed high-profile projects to include the Presidential Management Fellows Program recruitment and screening system.

Business development successes and key proposal wins include:

• Office of Personnel Management STA 1 Blanket Purchase Agreement (prime-one of 15 awardees for a

$200+M Blanket Purchase Agreement)

• Office of Personnel Management Presidential Management Fellows Program (prime-single awardee)

• Department of State, Technical and Advisory Services IDIQ (subcontractor-one of 5 awardees on a $125M IDIQ)

Program Manager

Planned Systems International, Inc. 09/08-09/11

5201 Leesburg Pike

Suite 1100

Falls Church, VA 22041

Managed the following project portfolio:

My Recovery Plan: Daily project manager and subject matter expert responsible for a team of 8+ senior staff implementing consumer-facing software features to treat Veterans with Mental Health disorders. This is a complex project involving the integration of technology, operational change management, and implementing evidenced-based practices and interventions via the personal health record. Established a Program Management Office (PMO) for the development of educational and training materials for health care providers, patients, and external service providers at the National Center for PTSD. Matthew A. Turner

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$8+ million annual contract with the Department of Defense managing a 22 person Technical and Operations Team supporting the Department of Defense's Military Health System Learning Management System (MHS Learn). This includes contractual oversight and adherence, requirements elicitation and development, Tier III Help Desk, COTS application tailoring and development, and custom educational content development in a SCORM compliant LMS environment. The system and team trains over 180,000 learners taking over 500 discrete courses. Senior Project Manager

Patriot Technologies, LLC 01/07- 10/08

1150 First Avenue

Suite 910

King of Prussia, PA 19406

Delivered a $5 million consulting services contract at the Veterans Health Administration (VHA) with a team of 17 analysts, information architects, web designers, and subject matter experts developing health care processes, requirements, and prototypes for a system that facilitates recovery for individuals with mental illness and cognitive disabilities.

Ensured day-to-day delivery of project artifacts, coordination with stakeholders, and establishment and coordination of five discrete working groups to garner business and software requirements. Key accomplishments and responsibilities included:

• Established and fostered close working relationships between the company, team, and the VA;

• Ensured all project artifacts and efforts aligned with Federal Acquisition Guidelines and contract parameters;

• Applied evidence-based practices to remote healthcare models

• Developed standards and templates for documents and deliverables used by the My HealtheVet Program Office to establish a formal Project Management Office (PMO);

• Received a CMMi® Maturity Level 3 compliant rating for all project standards, processes, deliverables, and documentation.

Director of Operations, Management Portfolio

Colonial Parking, Inc. 10/05 - 01/07

1050 Thomas Jefferson Street NW, Suite 100

Washington, DC 20007

Responsible for the operations of a $72 million portfolio of over 110 service contracts in the DC/MD/VA Metropolitan area.

A 100% win ratio with proposals for new business increasing the Portfolio’s business by 6% in the first 6 months of employment.

Key contributions to Colonial’s ongoing success:

• Overseeing over 110 contracts in both the commercial and public sector with a client base of 76 discrete clients

• Increased revenue to customers by over 65% in the first two years

• Managing and leading a tenured team of five (5) senior managers, 19 project managers, 8 assistant project managers, and over 550 field employees

• Providing strategic vision for the company including administrative standardization, streamlining, and integration of technology into a manual process business

• Building and maintaining relationships with high profile clientele and business owners

• Developing and overseeing a company-wide standard operating procedures (SOP) documentation and standardization program

• Leading the Company’s Directors Forum as Chairman

• Developing, implementing, and overseeing a Quality Assurance and auditing program

• Intervening and directing human resource and policy matters within the portfolio and Company Senior Business Analyst/Special Projects Manager

SI International (formerly Zen Technology, Inc.) 3/01 – 10/05 8120 Woodmont Avenue, Suite 260

Bethesda, MD 20814

Successfully started and managed a team providing consulting services to re-engineer the Wireless Telecommunications Bureau’s Spectrum Management and Resource Technology Division of the Federal Matthew A. Turner

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Communications Commission (FCC). Employed a service level (IT governance) model approach to customer service that included development of measurable service level agreements and business rules, the development of a tier- based IT support organization, and cost savings to the Commission of over $9.5 million annually. Other core achievements include:

• Management and leadership of multiple teams of contractors, consultants, vendors, and government employees to ensure all projects meet key deadlines, milestones, and customer service requirements on time

– every time.

• Developed and managed a customer facing internet portal that reduced the annual number of support requests from approximately 336,000 annually to an average of 600 per month.

• Analysis and evaluation of the business systems, platforms, and user needs including selection of systems to parallel overall business strategies.

• Consolidation of four independent public facing help desks into one re-engineered customer service desk responsible for over 336,000 requests for support from the public a month.

• Assessment, management, and development of project tracking and plans related to project development, organizational integration and implementation.

• Implementation of commercial off the shelf (COTS) products, COTS products integrated with custom developed software, and custom developed software in the J2EE/Weblogic architecture. Systems implemented and developed using both Sybase and Oracle platforms and methodology encompassed everything from custom SDLC defined by the organization to rapid prototype and agile development environments.

• Alignment and mapping of organizational initiatives and technology implementation to Federal Enterprise Architecture guidelines, leveraging assets within the organization to provide a maximum return on investment.

• Development of internal and external Service Level Agreements (SLAs) between within the Bureau’s organization as well as within the FCC’s overall organization and the customer/client base. This included Software Development, Network, and Quality Assurance efforts.

• Development and oversight of Standard Operating Procedures (SOPs) and documentation following repeatable processes, quality standards and industry measured best business practices.

• Development and evaluation of cost benefit analyses for key organizational projects.

• Management and executive liaison with a key DoD agency, consisting of over 100 employees, providing software development, operations, and management consulting support for the National Capitol Region.

• Increased Company revenue and business at the FCC by 65% within 2 years. Senior Socio-Technical Analyst

NCI Information Systems, Inc., 3/99 – 3/01

11730 Plaza America Drive Reston, VA 20190

Special projects analyst focused on the oversight of IT projects and ensuring that IT mapped to business needs while considering customer behavior. Reviewing, analyzing, and evaluating business systems and user needs to formulate systems that align with organizational business strategy. Regularly consulting with users to identify current operating procedures and clarify program objectives.

Core project responsibilities:

• Management of special projects for the Department of Housing & Urban Development’s Administration and Leadership

• Provided contract oversight and functioning as system development liaison between contract resources

• Analyzed and documented client needs including project management plans, risk assessments, cost benefit analyses, test plans, and feasibility studies

• Project management analysis and planning including tracking project initiation, milestones, budget schedules, and deliverables ensuring that all work is in compliance with client standards

• Managed product development efforts including requirements analysis of COTS/SAAS

• Established and managed an IT advisory board

• Developed and facilitated system integration and change management plans for nascent systems

• Administered and re-engineered technical support functions, including, but not limited to user support hotlines, implementation, metrics, and lessons learned

• Developed and defined call management, service and operating level agreements, and escalation procedures for technical support roles

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• Analyzed and developed project reporting systems including status reporting, task work detail, strategic planning, and project planning for Year 2000 Contingency Planning for the Internal Revenue Service

• Defined and implemented status-reporting requirements on all Year 2000 Contingency Action Plans, mitigation reporting and adherence, and trigger identification Analyst/Executive Assistant to VP of Finance

Georgia Pacific Corporation (Formerly James River Corporation), 1994-1996

• Production of monthly, quarterly, and annual management reporting, CEO support and corporate, finance, and consolidated company budgets

• Used key financial reporting systems, including General Ledger, SAP/R3, Microsoft Excel, and presentation software in the development of monthly Executive Status Reports. All products from the department were presented to the CEO and Board of Directors to make financial and business decisions affecting the Company, Wall Street, and the investment community.

• Developed productivity and efficiency measures for Corporate Finance which were used as a benchmark for the Company’s move towards performance-based management and processes Temporary Employee, Adia Temporary Service, 1994

Served as an Executive Assistant to the Chief Financial Officer, VP of Finance, for James River Corporation and hired as a full time employee after three days.

Temporary Employee/Administrative Assistant, Manpower Temporary Service, 1993-1994 Engagements included serving as a PC Help Desk Operator for the Department of General Services, Secretary to CEO (John Snow) for CSX Corporation, and Receptionist at the Martin Agency. Education

B.S., Mass Communications/Public Relations, Virginia Commonwealth University, 1996 Double Minor: English and Psychology

Technical Environments

Hardware: IBM PCs and compatibles, Macintosh

Software: Microsoft Office, including Word, Excel, Access, PowerPoint, and Project; Visio; Quark; Oracle; Paradox; IBM BookManager; Dreamweaver; Lotus Notes; WordPerfect; Information Mapping, Adobe Illustrator; Adobe PageMaker; Remedy AR System 4.52-7.0, Knowledge Management for Remedy, Microsoft Windows 98- 7.x; UNIX, Solaris 6.5-10x architecture, TCP/IP, Cold Fusion, Power Builder, J2EE/Weblogic, custom developed internet/intranet deployed systems and APIs, SharePoint, SCORM 1.2-2004, SugarCRM Specialized Experience: COTS and custom development planning and integration; Section 508 Compliant development and testing; interactive SCORM 1.2-2004 compliant courseware development Special Training and Certifications

• Certified Information Mapping Documentation

Development Instructor, 1997

• Developing Policies, Procedures, and Documentation, Information Mapping, Inc., 1997

• ISO and CMMI Certification Executive Seminar, Perot Systems, 2003

• Member of ISO 9001 Certification Team for Zen

Technology, Inc. 2003

• The Zen of Project Management, Zen Technology, Inc., 2003

• Knowledge Management Professional Certification, HDI, 2004

• Business Objects Certification, 2006

• Certified Life Coach, Coach University, 2006

• IBM Rational Unified Process, 2007

• Project Management Institute®, Project Management Professional®, 2010

• Masters Certification in Listening Skills, 2010

• Member of CMMi Certification Team for PSI, Inc., 2009

• ITIL Version 3.0; Achieving Foundation Certification, 2011

• The Complete Agile Project Manager, 2018

Other Accomplishments

• Team Lead for the 2010 Excellence in e-Learning Award for the public sector; 2012 winner for Section 508 courseware

• Last 5 projects were used by the respective companies to achieve organizational CMMi Maturity Level 3 certifications

• Adjunct Faculty, Northern Virginia Community College, Developing Technical Documentation, 2004-2006

• Chairman, Colonial Parking, Inc. Director’s Forum, 2005-2007

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