Sign in

Sales Representative Customer Service

Orlando, Florida, United States
December 06, 2018

Contact this candidate


Zoiliadel Virginia Suarez Melendez

**** ********* ***. *** ***. Orlando-Florida, 32822.


I consider myself a responsible professional, diligent, motivated to achieve, fiercely competitive in my approach to acquire business, proactive, innovative and with leadership, ability to work as a team, able to handle complex situations, with experience in team management, highly experienced in customer service. Willingness and speed to learn or acquire new knowledge, ability to analyze to solve problems, ability to work with new technologies. PROFESSIONAL EXPERIENCE


BDC (Business Development Center) Internet Sales Representative May 2018 – Present

Responsible for handling all incoming phone calls and internet leads.

Confirm sales appointments.

Perform long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

Greet customers when they show up, for their appointment.

Outbound calls to reach customers with special offers, and cold calling trying to reach people that could be interested in upgrade or sell their current vehicle, setting appointments with them with the objective to create customer traffic to the store.

LINCOLN HERITAGE LIFE INSURANCE COMPANY Orlando, Fl Field underwriter and Sales Representative January 2018 – August 2018

Analyzed the specific needs of customers via careful surveys to develop leads.

Establish, develop and maintain positive business and customer relationships.

Upsell customers through the recommendation of products that meet their specific needs.

Reach out customer through leads and cold calling.

Enforce policies, procedures and ensure that my sales achieve the customer service levels set by the organization, resulting in an increase of customer satisfaction, and sales number.

Improve and maintain operational and profit objectives; implement company business plan and provide information for future improvement to the business manager.

Responsible for resolving problems; identifying and analyzing trends; monitoring competitor activities and responding to customer needs.


Sales Representative November 2016 – January 2018

Present, promote and sell products/services using solid arguments to existing and prospective customers.

Reach out customer through leads and cold calling.

Recruit and Train new employees in industry knowledge, pitch presentation, and closing strategies; new employee performance was notably higher than average.

Stay up to date on the latest trends in the industry and be able to educate the customer on my brand.

Dealt with customer queries; analyzed precise ongoing market analysis and valuation of competitors and looked out for unique ways to enhance sales.

DENTAL MEDICAL REPRESENTATIONS C.A (RMO) Venezuela, Lara Administrative Coordination October 2012 – February 2015

Manage the human resource.

Process the payroll payment and other benefits. Process and control deductions of law.

Monitor the accounting movements of the company.

Communicate and dealing with corporate clients.


UCLA (Universidad Centroccidental Lisandro Alvarado) Venezuela, Lara Degree in Business Administration, July 2013

Florida Deparment of Financial Services Orlando, Fl License 214, Life Insurance, Mortgage and Annuity, May 2017 ADDITIONAL SKILLS

Microsoft Excel abilities: Word, Excel, Outlook, Power point, Adobe Acrobat.

Client relationship management abilities (CRM).

Team management.

Strong and convincing personality.

Exceptional Presentation and Public Speaking Skills.

Excellent selling, communication and negotiation skills.

Bilingual in Spanish and English.

Contact this candidate