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Customer Service Executive Assistant

Ottawa, Ontario, Canada
December 06, 2018

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Lida Reca

*** ******** ******, **********, ******, ON

Ph: 647-***-****/613-***-****


OBJECTIVE: Seeking full employment in the Human Resources field as a recruiter.

High Lights of Skills & Qualifications:

Over three years work experience in the Human resources and admin field.

Good organizational and administrative abilities.

Adaptable, able to work both individually and as part of a team.

Excellent interpersonal and communication skills including patience, diplomacy, willingness to listen and respect for colleagues.

Able to develop, learn and practice new policies and procedures.

Very good skills in providing excellent customer service.

Great computer skills including high level of proficiency in MS Office, Internet, and using search engines

Neat appearance, good speaker, well developed writing and summarizing skills.

Possessing good supervisory, management and leadership skills.

Demonstrated Skills and Abilities

Human Resources Skills

Managed of recruitment process of new positons (long list, short list, writing test, interview, offer letter and contract) according to SDROA HR Policy

Provided orientation and to all staff to help them understand the HR systems, policies and procedures

Prepared monthly and annual HR reports and other HR reports to the Management team as required.

Collected and updated employee records (hard and soft copies) and keep the system update.

Announced vacancies in advertisement websites.

Collected employee’s monthly time sheets and fill hard and soft copies.

Prepared the monthly payroll for finance further process.

Discussed career options with jobseekers, and work with them to develop job search skills.

Matched the profiles of the jobseekers with the available job opportunities

Collected the application forms, CVs and relevant documentation needed for the recruitment and systems development process.

Matched the profiles of the jobseekers with the available job opportunities

Assisted in posting job advertisements internally, receiving applications forms

Find job openings for clients and assist them with the application process.

Used HRIS, Open ERP online soft were for HR purpose.

Administration Skills

Note minutes of the meetings and share it with all staffs.

Provided secretarial and administrative support to Human Resources managers

Responsible for creating and conducting program activities to include speakers, discussion groups, cultural events, and regular classes in English, computer training and any other topic of interest to the local population.

Attracted volunteers and diverse speakers for programs.

Prepared agenda for all events and programs.

Checked and reviewed all financial documents and see that all financial transactions are sufficiently supported

Developed, compiled and coordinated yearly activity calendar and send activity reports to HQ as required.

Prepared letters, memos, emails, reports, spreadsheet, charts and presentations.

Scheduled appointments and coordinated arrangements for meetings and conferences

Frequently conducted outreach activities (e.g. fliers, event notification, visits to schools)

Planned and coordinated administrative procedures, systems and devise ways to streamline processes

Monitored processes, documentation for Procurements, Tax, Income Tax Certificates, (where applicable) and ensure that policies and procedures are adhered according to Internal Controls and / or “Procurement Manual” and/or external regulations.

Managed cash on hand and processed the invoices.

Monitored the inventory items and continuously updated in the system.

Customer Service Skills

Served the customers in a thoughtful way and be considerate of the users at LLC.

Ensured that everyone has access to the center and nothing prohibits them from using the services.

Maintained the collection and equipment and make sure software are up to date and NO illegal software is installed, and password protect computers.

Responded to all clients call and provide information.

Negotiated balance in full with employees and ensured payments are made on account.

Professional Experience:

Customer Service Representative, Office Team UJA Federation, North York ON 26 Aug 2018- Oct 2018

Volunteer, Afghan Women Organization, Toronto Canada Aug 2018- Sep 2018

Volunteer Outreach Person, Get Heal to Real, Toronto, ON, Canada Aug 2018- Aug 2018

HR& Admin Manager, SDROA, U.S Embassy Jul 2016 – Jul 2018

Human Resources Assistant, SDROA, U.S Embassy Jul 2016 – Nov 2017

Coordinator, Lincoln Learning Center Kabul University, U.S Embassy Mar 2015 – July 2016

M&E Officer, Equal Access Afghanistan Jan 2014-Mar 2015

Career Counselor and Executive Officer, NETLINKS Ltd/, USAID Mar 2013- Dec 2013

Intern Exective/Admin Assistant, USAID, EGGI Deloitte Oct 2012 – Mar 2013

Volunteer Executive Assistant with Afghan for Progressive Thinking Sep 2011-Mar 2012 Volunteer Executive Assistant with CSOA Apr 2012 –Sep 2012


Masters of Gender& Women Studies, Social Sciences, Kabul University Nov 2017

Post Graduate Diploma, International Gender Equality Studies (GEST), Iceland University May 2017

B.A. Social Sciences, Kabul University Dec 2011

trainings received:

On Gender-responsive Budgeting, English Report Writing, Result Based Monitoring and evaluation, filing Seminar, presentation and monograph writing, Research Methodology program and job application training at most valuable institutes.



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