Steve Martinez Jr.

***** **** **. **********, ******** * 616-***-**** * ac7v75@r.postjobfree.com

PERFORMANCE SUMMARY: Hardworking, dependable warehouse supervisor with a strong commitment to maintain high standards of warehouse operations and maintenance. Record of keeping warehouses in neat, clean, and organized manner. Efficient and punctual, apt at responding effectively to phone calls, receiving and delivering orders. Proven leader with inborn talent to motivate and inspire workers.

CORE COMPETENCIES

- Loading/Unloading - Labeling and Placement - Merchandise Scrutiny

- Shelves Stocking - Money Order Issuance - Packages Weighing

- Fork Lift Operation - Order Tracking - Customer Service

- Inventory Maintenance - Pallet Jack/Forklift - Labor Management

PROFESSIONAL EXPERIENCE

Versa Real Estate, Royal Oak, MI

Property Grounds Crew, 1/2018-Present

Facilitate and perform daily grounds functions

Repair any damages to buildings or property

Maintained monthly water readings

Maintain and repair landscaping

On-Board PMO, Mount Clemens, MI

Warehouse Team Lead, 12/2016 – 09/2017

Instruct and guide stock handlers in storing new raw materials and finished goods

Inspect incoming and outgoing goods for visible damage and other defects

Verify incoming materials according to the purchase orders and sign acknowledgment

Train the team in safety and housekeeping practices

Operate forklift for stocking goods in the right place

Handle raw materials and finished goods with great care and safety

Quest Research Group, LLC, Detroit, MI

Private Investigator, 02/2016 – 08/2017

Provide specialized investigative services for corporate, private and high profile clients

Investigate cases such as infidelity insurance fraud identity theft custody disputes and many others

Conduct surveillance for up to 8 hours at a time to observe the person or company in question

Investigate any paperwork emails reports or other documents relevant to the case

SPI Pharma INC., Grand Haven, MI

Production Operator/ Safety Committee, 01/2015 – 02/2016

Operate Granulator producing pharmaceutical batches of product

Thoroughly complete Batch records for FDA approval

Offer suggestions and ideas to create a safer work environment

Responsible for maintaining 5S work

C-N-C Security Services, LLC, New Orleans, LA/Detroit, MI

Business Owner/Operator, 01/2008- 12/2014

Provide unarmed security for businesses and properties

Conduct security and safety risk analysis

Conduct and provide daily reports of activities for clients

Instruct security and observation techniques to hired personnel

Handled payroll and disciplinary actions

Wal-Mart, New Orleans, LA

Customer Service Manager, 02/2006 – 07/2007

Carry out investigation on challenges faced by customer and give appropriate solutions

Handle communications with customers through mediums like email, letters, phones, suggestion boxes note, and a one-on-one interview

Conduct recruitment and training for new hires, as well as sanction and terminate the service of erring customer service representatives

Offer resolutions to complaints and issue concerning customer orders

Collect information on agents and other staff performance from customers to make judgements on their performance

Get up-to-date information about all products

Offer refund to customers when the need arises

Compile and print customer complaints and suggestions and present them to the appropriate authorities

Investigate and identify parts of the Walmart store that needs improvement

Take advantage of social media as a medium of responding to customer complaint

Handle customer concern over the price of a product and the ads

Offer counsel to customers on their chances of getting a refund for product return

Wackenhut INC, New Orleans, LA

Armed Natural Disaster Unit, 10/2005 – 01/2007

Muskegon Police Department, Muskegon MI

Police Officer, 08/1995 – 11/2004

Observed investigated and apprehended violators of laws and public safety

Took immediate action upon discovering public hazards and illegal activity

Responded to emergency situations and calls

Frequently supported EMS services and fire departments in emergencies

Used local traffic laws to direct traffic and pedestrians at designated posts

Issued tickets to violators of local laws

Contacted appropriate parties regarding abandoned vehicles and other discarded furnishings

Performed impromptu inspections of public establishments to ensure adherence to rules and regulations

Trained in necessary procedures such as first aid when emergency services is not immediately available

Provided security at community event, concerts, festivals, etc…..

EDUCATION - Bachelors of Business Management - Baker College – Expected Graduation 2019

Bachelors of Science, Criminal Justice - Ferris State University -1994

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