LARHONDA DAVIS

Phone 817-***-****

Email ac7v6x@r.postjobfree.com

SUMMARY

Human Resource Professional with over 10 years of experience in the areas of Recruiting and Retention, Employee Relations, Training and Development, payroll, benefits administration,

Experienced in recruiting professionals in the areas of: Marketing, Engineering, Information Technology, Accounting, Aerospace and Finance for a fortune 500 Company.

Source candidates using both traditional and non-traditional sources including job boards, postings, social media, database mining, career fairs, referrals, and networking events.

Recommend pre-screened candidates to the hiring manager.

Drives brand awareness and the candidate value proposition for Aeronautics' Company.

Skillful recruiter with in-depth knowledge of the recruitment process and talent recognition

Possess outstanding telephone presence and superior internet sourcing skills.

General knowledge of human resources, policies/procedures.

knowledge of federal and employment/labor laws (i.e.ADA, FMLA, FLSA, of FSA, HSA, Commuter or other tax-advantaged benefits, payroll etc.)

Proficient in Human Resource Information Systems such as Taleo, LM Careers Kronos, I-9 Express, CRM, Workday, Service Now, Salesforce, SharePoint, ADP and Microsoft Office Suite.

Highly motivated with the desire to learn and excel in a new and challenging industry Supply Item Management experience or Supply Chain Management Experience and Aerotek Recruiter.

Nominated for the Quality Leadership Award at Outreach 2015

EDUCATION

High School Diploma: - 1988

Polytechnic high School - Fort Worth, TX

Currently pursuing a certificate in PHR

Outreach July 2011-Present

Fort Worth, Texas

Human Resource Specialist/Workday

Responsible for the development and execution of staffing and recruitment plans for assigned client organization(s).

Managing pipeline of applicants through ATS

Recommend pre-screened candidates to the hiring managers

Responsible for administering skill assessment and evaluations for candidates.

Act as a trusted advisor to hiring managers on job description, requirements and candidate profile/fit.

Partnering with hiring managers to develop and execute closing strategy for the highly qualified candidates

Conducts effective sourcing of diverse, qualified candidates for management, experienced professional, non-exempt, and/or hourly/union represented positions.

Prepares diverse slates by sourcing and recruiting nationwide using applicable tools (e.g., Smash Fly, attending recruitment events, etc.)

Negotiates offers with selected candidates, provides insight into benefits, career paths/opportunities, and other competitive features that differentiate our company.

Provides consultation and guidance to hiring leaders, Human Resources, candidates and employees on talent acquisition practices, processes, timelines, and outcomes.

Work directly with Payroll Administrators to identify/resolve all issues related to fulfillment process

High volume of Recruiting for Aerotek Recruiter

Maintains required written records, files and documentation.

Knowledge of FSA, HSA, Commuter or other tax-advantaged benefits, payroll, GL and accounting preferred

Maintains call/case log information through various Workday, Salesforce, CRM and Service Now systems and utilizes other databases and resources as needed.

Serve as first point of contact for clients regarding day to day COBRA, Direct Bill, FSA, and Commuter Benefit inquiries.

Consulting with clients on a variety of data integrity issues and leading business practices utilizing Workday.

Source candidates using both traditional and non-traditional sources including job boards, postings, social media, database mining, career fairs, referrals, and networking events.

Recommend pre-screened candidates to the hiring manager.

Responsible for administering skill assessment and evaluations for candidates

Acting as trusted advisor to hiring managers on job description, requirements and candidate profile/fit.

Source candidates through social and professional networking, referrals, headhunting, job postings, Sales conferences, College & School employment counselors’ referrals, and internet searches (LinkedIn, CareerBuilder, Monster, Indeed, Roadtechs, Dice, Data Frenzy, The Ladder, devBistro, Clearance Jobs

Solicited new business through networking and cold calls, responsible for process management from contract inception to completion.

Coordinated and managed career fairs, seminars and networked with professional organization to recruits for current and future hard-to-fill positions.

Utilized Salesforce and Taleo (ATS) to track and manage candidate progression through the hiring process

Successfully sourced, interviewed, screened and recruited candidates to fill key positions in multitude disciplines for various industries

Responsible for recruitment of candidates across multiple disciplines and background for different industries within the continental USA.

Telecommunication: Verizon (VzB, VzT & VzW), Frontier Communication

IT & IT Support companies: Apple Inc., Verizon

6+ years of experience in Workday at Outreach

Supply Item Management experience or Supply Chain Management Experience

Experience as a HR Specialist- onboarding, payroll, benefits and full cycle recruiting.

Previous to HR role, work in customer service in previous positions

Responsible for accurate processing of payroll for 200 unionized/ non-unionized personnel.

Audited time records and resolved any discrepancies; tracked holiday and vacation accruals; maintained payroll records/reports.

Planned and implemented recruitment efforts; took proactive measures to ensure a diverse workforce.

Worked closely with the management team to maintain a skilled workforce while supporting headcount requirements.

Assisted in development compensation programs that are fair and equitable (job evaluation; wage and hour regulations; participate in local and regional wage surveys). Includes review and recommend merit increases/promotions to ensure equity and consistency.

Assisted management in succession and training planning and recommended appropriate development (level program; technical training; leadership training) and supported management in performance review process (deadlines and reviews)

Responsible for investigations of employee issues, providing feedback and ensure follow-up.

Assisted in the administration of benefits programs and/or aided with concerns for medical; dental; vision; EAP; life insurance; 401k, short-term disability; long-term disability.

Collaborated with outside vendors, such as investment brokers and benefit brokers

Researched and analyzed benefit plans, programs and policies

Managed the enrollment, renewal, and distribution processes

Worked closely with Plant Managers in managing workers’ compensation claims.

Assisted in coordinating employee engagement surveys. Ensured appropriate action plans are developed and implemented and conducted employee feedback meetings.

Developed and maintained plant job descriptions, maintained training matrix and training files ensuring compliance with annual training and audits.

Planned and organized administration of employee relations activities (safety events, annual picnic; newsletter; service awards; employee recognition; and social responsibility functions).

Maintained open communication with all employees to obtain an accurate sense of employee morale.

SAXON JULY 2010-JULY 2011

COLLECTOR

Collected on account 1-120 days past due.

Analyze recruiting issues and performs trouble-shooting for resolution.

Process a high volume of customer inquiries within the specified handling time.

Escalate to the appropriate resource when resolution is unknown.

Follows up on escalated issues for coaching and mentoring to learn the appropriate solution and expand overall knowledge.

Meet the standards of the job, such as quality, adhere to schedule and average lead time.

Track and document inbound support requests and ensures proper notation of customer resolution.

Kept record of collections and status of accounts.

Debited bank account and credited customers' accounts to liquidate outstanding collections.

Traced unpaid items to determine reasons for nonpayment and notified customers of disposition.

Coordinated activities to collect delinquent commercial loans.

Receive, assesse, prioritize, and categorize written correspondence from all channels regarding lease and retail accounts. Research and resolve written customer inquiries and disputes concerning subject matter related to Customer Service, Lease Customer Network, and all Levels of Collections

•Document requests for information and ensure timely response and completion of customer requests within department service level objectives. Communicate resolution in writing or phone call to customers/agencies addressing all concerns raised, and log and categorize responses.

•Communicate with subject matter experts for resolution based on severity, risk, or type, and subsequently evaluate, acknowledge, investigate, escalate, as needed, in order to provide the best resolution. Locate valid phone numbers and addresses for displaced customers through skip tracing. Must be able to utilize all tools available and creatively investigate all possible channels of communication.

•Electronically respond to agencies acknowledging correspondence with the appropriate response within the timeframes required by regulatory agencies When necessary, administers account adjustments in accordance with NMAC’s policies and procedures, as well as federal and state regulations.

•Achieves expected scores on Quality Assurance phone monitors, as well written quality audits. Makes necessary outgoing calls, while staying available for incoming calls.

•Collaborate to identify weaknesses in existing procedures, and communicate necessary corrections, including making process or system improvement recommendations

Computed repayment schedules.

Determined if status of customer's financial position prevented repayment of loan and justified re-classifying loan as non-revenue producing adherence to human resources guidelines.

Accomplished human resources and organization mission by completing related results as needed.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

VERZON DALLAS, TX Dec 2004-Jan 2009

CSR SALES

Corrected records.

Typed account information obtained from customer on record card and form

Answered customer questions

Investigated and corrected errors, following customer and establishment records and using calculator and computer.

Opened new accounts.

Checked to ensure that appropriate changes were made to resolve customers problems.

Kept records of customer interactions and transactions,recording details of inquiries,complaints and comments as well as actions taken

Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments

GREEN INSURANCE Fort Worth, TX Jan 1989 -Dec 2004

Team Leader

Modeled exceptional customer service skills and appropriate diagnostic sales techniques Meet quantity and quality requirements.

Finalized sales and collected necessary deposits.

Collected all premiums on or before effective date of coverage

Negotiated new and renewal production goals with business development manager.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Calculated quotes and educated potential clients on insurance options.

Met with prospective customers and business owners in their homes, businesses and other settings

Followed up with customers on unresolved issues.

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