Customer Service Manager
Resume:
Betty Fisher
**** *******, ****** ******, ** ****2
*************@*****.***
PROFILE SUMMARY
I am a self-motivated administrative office and retail management professional, with extensive experience in customer service, accounting, and accounts receivable, payable, data entry, book keeping, budgeting, auditing, logistics, sales, project planning, scheduling, and processing payroll.
My leadership abilities and excellent interpersonal skills magnify my potential or success in the corporate world. I value the importance of prioritizing and responding in a timely manner to ensure optimal results.
PROFESSIONAL SKILLS
-AX MS Dynamic -Storetrak -Skype Business
-MS Excel (Pivots/V-lookups) -Mass Mutual Retirement -Benefit Wallet Financial Group
-MS PowerPoint -QuickBook -UltiPro
-MS Word -Outlook 2016 -PeopleSoft
-MS Access -Staffworks -Genesis
-Kronos
PROFESSIONAL EXPERIENCE
Mno-Bmadsen
Bent Tree Market; Dowagiac, MI November 2017 – August 2018
Operations –Store Manager
Industry – Oil Company /Retail Investment Enterprise / Architecture-Engineer / Private Company
Achievements:
Successfully achieved store financial goals and managed store operations through effective management, scheduling, assigning of employees and following up to ensure expected results were accomplished.
Maintain store staff dedicated to quality customer service by recruiting, carefully selecting and training employees.
Accomplish store financial performance by planning, monitoring, and appraising job results, including coaching, advising, enforcing and disciplining employees as necessary.
Achieve financial performance by preparing financial monthly, quarterly and annual budgets.
Identify current and future customer requirements by establishing rapport with local business, community and customers to understand and meet the buying demands.
Formulate pricing policies and market strategies to meet the demands and competition.
Ensure the availability of merchandise and services by interpersonal relations and approval of vendors and contracts.
Managed and control store operating expenses, ordering, accounts receivable/payable and daily processing of financial deposits, W-9 applications, submission and chargebacks.
National Standards Company; Niles, MI May 2017 – July 2017
General Accountant / Payroll & Data Entry Specialist
Industry – Manufacturing / Company Size – 150 + Employees / Corporation
Achievements:
Able to successfully review, correct and review labor hours and production of employees weekly to ensure benefits were paid on schedule and production of labor was entered for a accurate inventory of product and supplies.
Weekly analyze, review, and submit employee labor hours, production, corrections, edit discrepancies, enter additional miscellaneous and requested benefits, along with courted ordered debt collections by allotted time.
Process and report ACH payments; direct deposit and advancements.
Submit weekly 401k retirement reports and benefits to Mass Mutual retirement.
Submit and transport reports for live checks to Benefit Wallet Financial Group.
Enter and update data benefits, pay, court orders, promotions, demotions, department and location transfers, Set up employee direct deposit of checking and savings. Enter, adjust and update Federal and State tax withholding of current employees and new hires.
Record new and current employee general information and daily labor production to accurately prepare invoices, audits and inventory.
Lowes Home Improvement; Benton Harbor, MI October 1994 – September 2015
Administrative Office Manager
Corporation / Retail / $200 Million - $250 Million / Local Company size 250+ Employees
Achievements:
Provide excellent customer service to our customers and vendors. Successfully controlled and managed operational and financial expenses. Develop and coordinated quarterly professional leadership and culture training to train, coach, cultivate, inspire and develop great leaders.
Expense Control; oversee, control, set-up W-9 new vendor accounts and request and payment arrangements. Manage, research, dispute, discrepancies, pay and resolve all accounts receivable, payable, charge backs, court ordered collections and delinquent accounts of vendors and corporate approved contracts.
General ledger; execute, review and approve financial ledger and expenses. Review, correct and resolve account coding errors, insufficient funds. Review and approve bank statements and change fund orders and adjustments.
Review, budget and control monthly operational expenses to ensure we’re great service, incompliance and meeting financial budget.
ACH Payments Process and report debit, credit, checks, ACH payments; direct deposit, advancements, check, credit and debt collections.
Payroll Specialist; analyze, review, correct, edit discrepancies, resolve, process and submit hourly and salary employees weekly/biweekly payroll hours and benefits.
Hire and Recruit; collaborate with Senior and H/R manager – recruiting, hiring, and orientation of new hires.
Training; assist H/R manager in interviewing new hires, benefits training, coaching, enforcing, and disciplinary actions of noncompliance of policy/procedures.
Facilitate weekly team building meetings, assess progress, recognition and opportunities.
Responsible departments of service; phone operator, pricing integrity, administrative, cash office team, credit coordinator, direct report of four supervisors and collaborate team effort with senior and human resource manager.
H/R Block; Benton Harbor, MI December 2006 – March 2008
Tax Preparer/Accountant
Accounting Services
Achievements:
Provided excellent and efficient customer service making service the number one priority.
Complete training and certification prior to service.
Conduct face-to-face tax interviews with clients
Preparing complete and accurate tax returns
Generating business growth, increasing client retention, and offering additional products and services.
Providing IRS audit support.
Mentoring and supporting teammates.
Elder Beerman; Benton Harbor, MI November 1998 – June 2000
Credit Coordinator - Clerk
Corporation / Retail
Achievements:
Provided excellent and efficient customer service.
Supporting and promoting credit programs to customers.
Providing training to and implementing reward programs to employees.
Maintain adequate supply of material, signage, organizing promotions to meet goals.
Communicate weekly, monthly and quarterly reports.
Processing customer applications and provide knowledge and literature.
Meijer; Benton Harbor, MI March 1989 – October 1994
Department Sales Clerk –Floral and Home Goods
Corporation / Retail
Achievements:
Provided excellent and efficient customer service making service the number one priority.
Create specific fresh flower arrangement upon request.
Design arrangements or season promotions and increased sells to meet monthly goals.
Order and maintain adequate inventory of fresh flowers.
Perform monthly and quarterly inventory audits.
Set new planograms to market and promote product.
Perform opening and closing standard procedures.
Maintain clean and friendly work environment.
EDUCATION
Benton Harbor High School, Benton Harbor MI (1986)
Diploma – General Studies
Lake Michigan College
Expected Graduation (December 2019)
Business Administration
LEADERSHIP SKILLS & ACTIVITIES
Former President of Southwest Pinky Promise Women’s Organization – 2013-2014
Coach, mentor and teach young girls and women of diverse backgrounds and ethnicities.
Host weekly Bible Study
Coordinate retreats, vacations and team building
Sponsor scholarships for deserving students and single parents
Host/Facilitate quarterly empowerment and educational seminars and symposiums - established 2016 for preteen- adult women
Former Women’s Bible Study Teacher for Berrien County Jail, Benton Harbor MI 1998-2003
Former Women’s Bible Teacher and Instructor for KPEP Benton Harbor, MI –paroled/halfway home for women 2010-2013
Serve local hospitals, nursing homes, homeless shelters
Serve Women’s shelters and advocate against domestic violence
Yearly serve a variety of Church, Community Outreaches and Organizations
John Maxwell Certified Life Coach, DISC and Human Behavior Consultant &
Community Pageant Judge
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