Betty Fisher

**** *******, ****** ******, ** ****2

ac7v5q@r.postjobfree.com

269-***-****

PROFILE SUMMARY

I am a self-motivated administrative office and retail management professional, with extensive experience in customer service, accounting, and accounts receivable, payable, data entry, book keeping, budgeting, auditing, logistics, sales, project planning, scheduling, and processing payroll.

My leadership abilities and excellent interpersonal skills magnify my potential or success in the corporate world. I value the importance of prioritizing and responding in a timely manner to ensure optimal results.

PROFESSIONAL SKILLS

-AX MS Dynamic -Storetrak -Skype Business

-MS Excel (Pivots/V-lookups) -Mass Mutual Retirement -Benefit Wallet Financial Group

-MS PowerPoint -QuickBook -UltiPro

-MS Word -Outlook 2016 -PeopleSoft

-MS Access -Staffworks -Genesis

-Kronos

PROFESSIONAL EXPERIENCE

Mno-Bmadsen

Bent Tree Market; Dowagiac, MI November 2017 – August 2018

Operations –Store Manager

Industry – Oil Company /Retail Investment Enterprise / Architecture-Engineer / Private Company

Achievements:

Successfully achieved store financial goals and managed store operations through effective management, scheduling, assigning of employees and following up to ensure expected results were accomplished.

Maintain store staff dedicated to quality customer service by recruiting, carefully selecting and training employees.

Accomplish store financial performance by planning, monitoring, and appraising job results, including coaching, advising, enforcing and disciplining employees as necessary.

Achieve financial performance by preparing financial monthly, quarterly and annual budgets.

Identify current and future customer requirements by establishing rapport with local business, community and customers to understand and meet the buying demands.

Formulate pricing policies and market strategies to meet the demands and competition.

Ensure the availability of merchandise and services by interpersonal relations and approval of vendors and contracts.

Managed and control store operating expenses, ordering, accounts receivable/payable and daily processing of financial deposits, W-9 applications, submission and chargebacks.

National Standards Company; Niles, MI May 2017 – July 2017

General Accountant / Payroll & Data Entry Specialist

Industry – Manufacturing / Company Size – 150 + Employees / Corporation

Achievements:

Able to successfully review, correct and review labor hours and production of employees weekly to ensure benefits were paid on schedule and production of labor was entered for a accurate inventory of product and supplies.

Weekly analyze, review, and submit employee labor hours, production, corrections, edit discrepancies, enter additional miscellaneous and requested benefits, along with courted ordered debt collections by allotted time.

Process and report ACH payments; direct deposit and advancements.

Submit weekly 401k retirement reports and benefits to Mass Mutual retirement.

Submit and transport reports for live checks to Benefit Wallet Financial Group.

Enter and update data benefits, pay, court orders, promotions, demotions, department and location transfers, Set up employee direct deposit of checking and savings. Enter, adjust and update Federal and State tax withholding of current employees and new hires.

Record new and current employee general information and daily labor production to accurately prepare invoices, audits and inventory.

Lowes Home Improvement; Benton Harbor, MI October 1994 – September 2015

Administrative Office Manager

Corporation / Retail / $200 Million - $250 Million / Local Company size 250+ Employees

Achievements:

Provide excellent customer service to our customers and vendors. Successfully controlled and managed operational and financial expenses. Develop and coordinated quarterly professional leadership and culture training to train, coach, cultivate, inspire and develop great leaders.

Expense Control; oversee, control, set-up W-9 new vendor accounts and request and payment arrangements. Manage, research, dispute, discrepancies, pay and resolve all accounts receivable, payable, charge backs, court ordered collections and delinquent accounts of vendors and corporate approved contracts.

General ledger; execute, review and approve financial ledger and expenses. Review, correct and resolve account coding errors, insufficient funds. Review and approve bank statements and change fund orders and adjustments.

Review, budget and control monthly operational expenses to ensure we’re great service, incompliance and meeting financial budget.

ACH Payments Process and report debit, credit, checks, ACH payments; direct deposit, advancements, check, credit and debt collections.

Payroll Specialist; analyze, review, correct, edit discrepancies, resolve, process and submit hourly and salary employees weekly/biweekly payroll hours and benefits.

Hire and Recruit; collaborate with Senior and H/R manager – recruiting, hiring, and orientation of new hires.

Training; assist H/R manager in interviewing new hires, benefits training, coaching, enforcing, and disciplinary actions of noncompliance of policy/procedures.

Facilitate weekly team building meetings, assess progress, recognition and opportunities.

Responsible departments of service; phone operator, pricing integrity, administrative, cash office team, credit coordinator, direct report of four supervisors and collaborate team effort with senior and human resource manager.

H/R Block; Benton Harbor, MI December 2006 – March 2008

Tax Preparer/Accountant

Accounting Services

Achievements:

Provided excellent and efficient customer service making service the number one priority.

Complete training and certification prior to service.

Conduct face-to-face tax interviews with clients

Preparing complete and accurate tax returns

Generating business growth, increasing client retention, and offering additional products and services.

Providing IRS audit support.

Mentoring and supporting teammates.

Elder Beerman; Benton Harbor, MI November 1998 – June 2000

Credit Coordinator - Clerk

Corporation / Retail

Achievements:

Provided excellent and efficient customer service.

Supporting and promoting credit programs to customers.

Providing training to and implementing reward programs to employees.

Maintain adequate supply of material, signage, organizing promotions to meet goals.

Communicate weekly, monthly and quarterly reports.

Processing customer applications and provide knowledge and literature.

Meijer; Benton Harbor, MI March 1989 – October 1994

Department Sales Clerk –Floral and Home Goods

Corporation / Retail

Achievements:

Provided excellent and efficient customer service making service the number one priority.

Create specific fresh flower arrangement upon request.

Design arrangements or season promotions and increased sells to meet monthly goals.

Order and maintain adequate inventory of fresh flowers.

Perform monthly and quarterly inventory audits.

Set new planograms to market and promote product.

Perform opening and closing standard procedures.

Maintain clean and friendly work environment.

EDUCATION

Benton Harbor High School, Benton Harbor MI (1986)

Diploma – General Studies

Lake Michigan College

Expected Graduation (December 2019)

Business Administration

LEADERSHIP SKILLS & ACTIVITIES

Former President of Southwest Pinky Promise Women’s Organization – 2013-2014

Coach, mentor and teach young girls and women of diverse backgrounds and ethnicities.

Host weekly Bible Study

Coordinate retreats, vacations and team building

Sponsor scholarships for deserving students and single parents

Host/Facilitate quarterly empowerment and educational seminars and symposiums - established 2016 for preteen- adult women

Former Women’s Bible Study Teacher for Berrien County Jail, Benton Harbor MI 1998-2003

Former Women’s Bible Teacher and Instructor for KPEP Benton Harbor, MI –paroled/halfway home for women 2010-2013

Serve local hospitals, nursing homes, homeless shelters

Serve Women’s shelters and advocate against domestic violence

Yearly serve a variety of Church, Community Outreaches and Organizations

John Maxwell Certified Life Coach, DISC and Human Behavior Consultant &

Community Pageant Judge

Contact this candidate