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Desktop Support Active Directory

Calgary, Alberta, Canada
December 06, 2018

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Imtiaz Siddiqui

*** ******* *** ****, *******, AB, T3K 4T9


IT Support Specialist with 8 years of professional experience providing excellent customer support to Systems/Workstation. Admin skills & experience on Windows 7/8/10. Strong knowledge of LAN/WAN/TCP/IP. Administering IBM Lenovo, Dell, and HP workstation. Active Directory, Exchange Server 2007/2010/2013, Data Backup, SCCM Deployment, Over 2 years of Experience in SAP Support.


Systems: MS Server 2008/2012, Exchange Server 2007/2010/2013

OS Systems: Windows XP/7/8/10

Apps: MS Office 2007/2010/O365 (Outlook/SharePoint/Skype for Business, Lync, Word, Excel, PowerPoint, & etc)

Anti-Virus: McAfee (Encryption/Decryption), Kaspersky, Trend Macro, Symantec, Malwarebytes, & etc)

Remote Tools: TeamViewer, Ayudame, VNC, RDC, LogMeIn, Dameware, & Skype for Business

Devices: Servers/Routers/Switches/Printers, iPhones/CISCO VOIP Phones/Android, Tablets, Laptops, Desktops, & A/V

Tools: VPN (CiscoAnyConnect), Service Now, Maximo, Remedy, SM7, Service Manager, Magic, Foot Print’

Good Knowledge of SAP, SCCM, Exchange Server

Script: PowerShell, and MS DOS

Deployment of OS: using SCCM and WDS

Projects: Client Data Encryption, CiscoAnyConnect, Migration from Office 2010 to O365, Migration from Windows XP to Win 7, & Wind 7 to Win 10, & Computer Life Cycle Project for Western Canada

Exxon Mobil (Imperial Oil) Aug, 2015 – To Date

Calgary, AB, CA

Worked as a Lead Desktop Support Technician for Western Canada (3000 plus End Users)

Responsible for the day to day service calls for head office & all remote sites in Western Canada

oInstall & Configure Hardware/Software

oConfigure and troubleshoot local network & manage documentation

oManage AD Users and Groups (Creation, Deletion, Permission, and VPN Access)

oSupport SAP (creation, Deletion, Add Role, User Contract Extension, & printer setup)

oInstall and configure McAfee/HIP

oSetup and configure VPN Client such as: CiscoAnyConnect

oManage local and network printers

oDeploy Windows 7/10 machines through SCCM

oDocument and log Service Request and incident after diagnose and resolve issues in Service Now and Service Manager

oPerformed imaging process with SCCM/Mirage and setup of all new equipment

Projects completed:

oMigration from Windows 7 to Windows 10

oBuild Bare Metal, Side by Side, Clean Swap, & wipe & load for Lenovo, HP, & Toshiba workstations (laptops, tablet & Desktops) deployment and migration

oMigration from Office 2010 to Office 365

oCiscoAnyConnect Installation on users Machines Manually

o500 User Data Backup & Restore on New laptops

Shell Canada – Calgary, AB, CA May, 2014 – Aug, 2015

Desktop Support Analyst for Executives & Critical Users

Provide Onsite and remote support for Executives & Critical users with excellent Customer Service

Create user outlook account and Office communicator account on Windows Exchange Server 2007

Administer LAN

Configuration & Setup CISCO IP Phones

Setup iPhone, IPad, & Blackberry on BES Server

Manage Active Directory Windows Server 2008 R2, Shares, Printers, Users and Security groups

Coordinate with onsite Techs regarding PC refresh, Life cycle, Disposal

Audio Visual Setups

Manage Trend Micro & Malware for Antivirus

Deploy Windows 7/10 machines through SCCM

Client SW Installation through SCCM

Troubleshoot Network connectivity issues

Client SW upgraded & redeployed by using SW Distribution SCCM

IBM / Fluor Energy – Calgary, AB, CA Oct, 2013 – Feb, 2014

IT Client Service Support

Manage users in Active Directory on Windows Server 2008 R2

Troubleshoot and resolve network connectivity, hardware and software issues

Clean virus infected systems using anti-virus tools.

Reset user account & password in SAP (production) & Add users role in SAP Production & Add/remove SAP Printer

Configure user profile such as: Outlook, local and network printers, Outlook personal folders and map network drives.

Installation of line of business applications: SAGE, SAP, etc

Surefire Industries – Calgary, AB, CA Feb, 2009 – Oct, 2013

Systems & Desktop Support

•Support more than 200 on site users face to face, via e-mail and on telephone.

•Deployment of Windows 7: Project included, hardware replacement, imaging of new computers using Norton GHOST and disposing of old Windows XP machines for re-cycling.

•Log old and new asset information (make, model, serial#) in in-house tracking software. (Spicework)

•Manage Active Directory (Printers, Users, Groups, Folder Access, Add Roles, & etc)

•On site Telecom support (Nortel Meridian System)

•Office 2010: Outlook Signature, Calendar, & .pst files. Excel & Word troubleshoot

•Office 365 deployment Project Training

Manage Exchange users functional Accounts

•Plan and implement software/hardware upgrades including Windows XP to Windows7 migration.

•Monitor Anti-SPAM folder on SonicWALL.

•I Phone, & IPod setup on BES Server

•Create user outlook account on Windows Exchange Server 2007

Shaw – Calgary, AB, CA Jan, 2007 – Jan, 2009

Desktop Support Analyst

Refresh Project - Window 7 deployment & Update

Manage AD User & Computer

Add/Delete users role through Active Directory

Troubleshoot user’s daily issue like network connectivity, MS office 2007 issues

Software & Hardware installation / configuration & troubleshoot issues

Managed general corporate e-mail, voice mail.


Bachelors of Economics (BA)

Diploma – In Micro Computer Technology University of London 1990- 1992

SAP FI/CO Certification 2008


● Dell Certified Field Engineer 2018

MS Office 365 in Progress



Additional Info

Good communication skills

Able to work in minimal supervision and under pressure

Very positive and energetic

A ‘can do’ attitude and not to mention, a Quick learner.

Not a ‘clock watcher’, very flexible

Proactive and responsive, with excellent organizational skills, attention to detail, time management and multitasking abilities

Excellent interpersonal skills, able to develop a good rapport with a variety of different types of people, and able to work independently/Team


Avalable up on Request

Contact this candidate