MARIELLA FERNÁNDEZ DE VINKE

Seattle, Washington

C: 718-***-****/ ac7v5i@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional business administrator with more than 30 years of experience in financial and administrative management. Highly skilled in accounts payable, banking, credit recovery, business process improvement, OCM strategy, process design, organizational change processes, and documentation specialist (Manuals). Strong knowledge of Venezuelan and Panamanians banking laws. Team leadership.

SKILLS

Process Improvements

Progress Tracking

Decision making

Problem-solving abilities

Strategic thinking

Development Planning

Resource management

Implementing strategy

Ability to meet tight deadlines

Performance-minded

Improvement Plans

Project management

Goal setting and meeting goals

Reviewing, reporting, and researching

Conflict resolution

Clerical support

Superior leadership skills

PROFESSIONAL EXPERIENCE

AVHI (Venezuelan Hydrocarbons Association): September 2017-July 2018

Financial and Administrative Manager

-Oversaw all administrative and finance operations for AVHI, a non-profit association focused on bridging gaps between international oil companies and the Venezuelan government, including finances, budgeting, fundraising, human resources, property management, facility maintenance, event planning, information technology, and database management, Accounts Payable and Receivable.

-Elaborated the 2018 Association’s budget in a highly inflationary environment (+2600% 2017 inflation rate and 2018 projection of +13.000%), while lowering membership fees for client companies by an average of 8%/Year without devaluing wages of the staff, but increasing them in 2%.

VINFORD MANAGEMENT AND CONSULTING: October 2005-July 2018

Organizational Change Management Firm: Consultant.

-Consultant firm that serviced multiple companies such as credit card operators, local and foreign Banks, financial franchises, travel agencies, advertising companies, supermarket chains, medical equipment companies, among others. The projects in which I have worked include:

-Managed Account Payable and Receivable Departments for a Supermarket chain as a permanent Consultant. Implemented the automated payment process and established the payment key performance indicators for the company.

-Led credit recovery and debt negotiation for Bank credit cards and insurance policies at a law firm: managed to recover about 75% of a lost portfolio. Reduced average debt overdue time frame from 2 years to 90 days.

-Recruiting personnel for the Treasury Department of supermarkets stores.

-Restructured a Marketing Management Department and established quality control ISO 9000 for a credit card issuer.

-Developed the User Manual of a banking operational system for new starters employees.

-Supervised the implementation of policies and regulations of a Bank Operating System; IT: Bank Website Security Manual, IT Policies and Procedures Manual, Credit Card Bank Process Manual, Prepared Bank Fraud and Risk Manual, developed the BSA / AML Compliance Manual for several banks and financial companies in Venezuela and Panama.

-Elaborated the Organizational Scheme Description of Positions and Functions and Human Resources Policy Manuals for different companies including Banks.

-Created and redesigned client facing templates, forms and applications of several banks.

-Elaborated manuals that describe the standard operating procedures for the establishment of a financial franchise in Latin America.

-Process Reengineering; study of the legal framework of banking operations and adaptation to Bank processes for an international license Bank in Panama, restructuring of services management. Banking experience at the regulatory level of both Panama and Venezuela.

-Expanded customer portfolio from 1 client to 10 clients, and earned yearly contracts for each client: Rosales, Rosales and Associates (Law Firm in Venezuela), El Patio Supermarket (Supermarket Chain in Venezuela), Hospitalar and Clinicalar (Medical Equipment companies in Venezuela), Iubank (International Bank in Panamá), Milinvest Financial Society (Financial Services in Panamá), among others.

MARIELLA FERNÁNDEZ: February 1994-August 2005

Financial and Administrative Advisor/ Self-Employed.

-Led administrative and financial coordination of merger between El Patio and Casa Paris, two large supermarket chains with over 70 Stores in Venezuela and combined revenues of $60MM. Merger included debt restructuring, accounts payable, treasury, accounts receivable.

-Established a trust for the payment of creditors of the Casa Paris Chain (64 stores) and further liquidation of Casa Paris. Paid all creditors in 4 years.

-Advisor for numerous companies in refinancing and debt recovery; Wage scale for specific companies in the market; External debt refinancing; Establishments of requirements for positions in the company, among others.

BANCO EXTERIOR: May 1992-June 1993

Corporate Banking Group Manager.

-Managed national and multinational portfolio and had credit faculties up to US$ 100.000. Led a team of 6 Account Executives focused on Customer acquisition and 2 back office personnel. Increased of the corporate portfolio by 21% in one year.

BANCO INTERNACIONAL (FORMER ROYAL BANK OF CANADA IN VENEZUELA): May 1984-March 1992

Deputy Vice-President of Corporate Banking

-Corporate Group Manager, Sectors: Paper, Tobacco, Liqueurs, Computing, Construction, Electric appliances (white and brown goods). Supervision of Account Executives. Review and approval of credits. Issuance of corporate bonds. Led a team of 6 Account Executives.

-Implementation of an initiative to raise customer reference, based on the high acceptance of service quality, achieving growth of the customer base of the bank. Optimization of the profitability of bank treasury placements made in the short-term commercial paper to maintain the bank's liquidity. Participated and reported in meetings with the Board of Directors for the credit clients of the institution. Credit Faculties. Nov. 1990-May 1992

Deputy Vice-President of Commercial Banking

-Commercial Banking Management, Metropolitan Area. Review and approval of credits. Increase in portfolio and customer acquisition. Credit faculties. Coordination between agencies in the capital region and international agencies to consistently achieve the goals of acquisition and maintenance of new and existing clients, offering both active and passive banking products. Became Deputy Vice-President in a period of 4 years.

September 1988-October 1990.

Senior Commercial Banking Manager

-Management of the Metropolitan and Interior Zone. Credit review and customer acquisition. Supervision and control of Account Executives (Group of 6). Credit letters. Credit faculties. Lead the implementation of an automated management and control of operations, to leverage the growth of the bank's international operations, for more than 150 customers at the time of implementation. April 1987-August 1988.

Junior Commercial Banking Manager

-Account Executive with portfolio management. Preparation of credits analysis and operations. Responsible for selling financial instruments (savings, current, now accounts, back to back loans), as well as providing commercial banking accounts support and negotiating international trade products: letters of credit, collections and payments. July 1985-March 1987.

Credit Analyst Supervisor

-Assignment, review and control of Reports of the economic sectors of the country. Became Supervisor in an 8-month period of time. December 1984-June 1985.

Credit Analyst

-Market and financial analysis research. May 1984-November 1984

MARAVEN: (Afíliate petroleum Company of PDVSA) July 1983- December 1983

Internship. Financial analysis of contractors companies.

EDUCATION

UNIVERSIDAD METROPOLITANA (UNIMET), VENEZUELA

Degree: Diploma in Translation for Specialized Texts (English-Spanish)/ 2016

UNIVERSIDAD METROPOLITANA (UNIMET), VENEZUELA

Degree: Master’s Degree in Marketing/ 1987

UNIVERSIDAD METROPOLITANA (UNIMET), VENEZUELA

Degree: Bachelor in Administrative and Management Sciences/ 1980-1984

TRAINING COURSES

Basic SAP; Capital Markets; Credit Cards Policy and Procedures; IRS and Tax Training; International Financial Instruments; Quality Assurance and Quality Control, Exporters Products and Services; Trust Applications; Management Action Models; Bank Cross-selling Skills; Letter of Credit; Financial Societies; Royal Bank of Canada Credit Analysis Training Course, among others.

LANGUAGES: Spanish (Native) / English (Fluent)

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