Customer Service Air Force

Henry L. Lee, Jnr.

Phone: 614-***-**** E-mail: ***.*****@*****.*** LinkedIn: www.linkedin.com/in/leejnr58Business Administration Assistant

Experienced office associate with 30 years oversight of operations, projects, business service, and personnel with strong ability to improve processes, increase productivity and rapidly resolve critical business problems. Broad knowledge directing business operations within budget limitations, reducing loss while increasing profit.

●Managed Schedule/ Organized Office

●Strong Written Verbal Communication

●Social Media Management

●Conflict Resolution Training

●Supervisory Training

●Strong Interpersonal Skills

●Problem Solving and Troubleshooting

●Leadership

●Management

Technology: Microsoft Office (Access, PowerPoint, Word, Excel, Outlook, Publisher, OneNote), exposure to AutoCAD, Adobe and Google Analytics

Education

Google IT Support Professional Certificate Expected Completion-11/2018

Courses include; Technical Support, Computer Networking, Operating Systems, System Administration, IT Infrastructure Services, and IT Security

Kingsway School of Ministry, Danville VA

Pursuing an Associate Degree in Biblical Studies Expected Completion - 2019

Ashland University, Ashland OH

Courses in Business Management; Marketing Fundamentals, Critical Thinking, and Logic, Introduction to Communication, Principles of Management, Information Systems Management, Principles of Accounting, Fundamentals for Success in Business, Introduction to Humanities, English Composition I

Professional Experience

Financial Advisor, Credit Card Division 2011 - 2013

JPMorgan Chase, Westerville, OH

Achievements: 98% on-time delivery of customer satisfaction approval and constantly awarded top error

free performer of the month.

●Established responsibility and ownership of each customer concern while empathizing and prioritizing the customers’ needs to bring about a favorable outcome.

●Resolved all customer and vendor conflicts managed customer expectations in a timely manner.

●Determined the customer needs and provide the appropriate solutions through relationship building.

●Documented customer account activities during interaction in a thorough and concise manner

●Engaged in interactive dialogue with customers through active listening made the appropriate decision in a quick and effective manner

●Provided effective verbal and written communication with all external and internal customers.

●Use of critical thinking ability to exercise independent judgment.

●Required to abide by all applicable banking regulatory and department practices and procedures while performing duties.

●Use of multiple browsers, multiple tabs, multiple screens, and window navigation and instant messenger tools.

●Approached each problem logically and with good judgment to ensure the appropriate customer outcome.

Henry L. Lee, Jnr.

Phone: 614-***-**** E-mail: ***.*****@*****.*** LinkedIn: www.linkedin.com/in/leejnr58

Assistant Airport Parking Manager 2006 - 2010

Parking Solutions Inc., John Glenn Columbus International Airport, Columbus, OH

Developed and supervised the training of 20 supervisors while providing guidance and leadership for 120 employees.

●Management of day-to-day operations to ensure proper control of the parking operations including scheduling, payroll entry, auditing, inventory/ordering and overall supervision of personnel.

●Direct oversight of the personnel function including hiring, promotion, disciplinary actions (including dismissal) and implementation of pay adjustments and promotions of facility personnel, as appropriate.

●Coordination of the budget process and the programming tools necessary to monitor and maintain cost control.

●Leadership in resolving operational, management and customer service problems in person, written and verbally.

●A direct response to requests for action from the client.

●Responsible for the preparation of operating reports (weekly reports, monthly statements and reconciliations, and annual reports) to ensure timely submittal to the client.

●Establishing, maintaining and monitoring customer service principles and hospitality standards to ensure quality public relations.

●Conceptualizing, developing and implementing programs to foster staff development and employee training to improve customer relations and enhance motivation and dedication.

●Enforcement of rigid cash handling procedures, daily and monthly reporting and management of P&L, budget, and payroll.

●Other duties included; cashiering, cash accounting and reporting, customer service, supervising and training personnel, payroll, valet parking and oversight and maintenance of parking equipment.

Certificates, Training, and Awards

HVAC One Apprentice Program, Ohio Central School System, London OH 2017

HVAC Level One Certificate (NCCER) 2017

Core Curriculum: Introductory HVAC Craft Skill (NCCER) 2017

Construction Site Safety Orientation (NCCER) 2017

National Career Readiness Certificate (ACT) 2017

Military Experience

Honorable Discharge from the United States Air Force 1993

Air Force Commendation Medal, Combat Action Medal, Outstanding Unit Award x2, Good Conduct Medal x2, NCO PME Graduate Ribbon, Air Force Training Ribbon

Study of Medical Administration, Community College of the Air Force, Belleville IL

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