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Customer Service Technician

Location:
San Jose, CA
Posted:
December 06, 2018

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Resume:

RAMTIN P. KENEDI

**** ***** **, *** ****, CA ****8

Cell phone: (408) 348 – 6389

Email: ac7v4x@r.postjobfree.com

Skills:

Extensive training and experience in operation of Sterilization and Surgical tools.

Experienced in trouble-shooting processes in electronic and mechanical devices.

Complete knowledge in operation, repair, and maintenance of hydraulic systems.

Multi lingual; fluent in English, Farsi (Persian) and Assyrian.

Proficient in the Microsoft Office Suite including Excel, Word, and PowerPoint.

Customer Service oriented with an emphasis on hospital procedures and patient care.

Education & Certification:

CRCST Certificate (Certified Registered Central Service Technician) in 2018

CST (Central Service Technician) Skyline College in 2017

BLS (Basic Life Support) in 2017

CPR & AED (American Heart Association)

A.S: Masjid Suleiman Azad University of Technology (IUT), Khuzestan, Iran 2001

Industrial Electric Power: Ahwaz, City Collage, Iran 1999

Work Experiences:

MGA HEALTHCARE: CRCST (06/2018 to present)

As a CRCST, have experience at SPD of Main and ASC of Stanford HealthCare (SHC).

Kaiser Hospital San Jose, CA: Volunteer (06/2016 to present)

Gained broad and productive experience in a variety of responsibilities at the Emergency Department (ED), Pre and Post-Operative divisions (ASU), and Billing/Coding administration.

Sutter Health Burlingame, CA (08/2017 to 10/2017)

Sterile Processor Technician (SPD) with over 400 hours of hands on experience.

Ability to process and manage daily requests for surgical procedures, receive soiled instruments and follow sterile standards to clean, disinfect, and sterilize surgical instruments.

Prepare daily reports for the sterilizer equipment by following specific recording standards and SOPs in documenting the sterilizer’s function and efficiency.

In-Home Supportive Services (IHSS) Santa Clara, CA (11/2014 to present)

Provide in-home assistance to elderly and disabled individuals who, without this care, would not be able to remain safely in their homes.

Perform daily activities, provide transportation and support to medical appointments, paramedical services, and protective supervision.

Thermo-Fisher Scientific, Santa Clara, CA (11/2010 to 12/2014)

Molding Supervisor:

Extensive work with carbon fiber and honeycomb materials.

Fully trained and worked in:

oCompression molding process with automated hydraulic presses

oAutoclave and out-of-oven molding process

oOperating and troubleshooting CNC ply cutting machine (specifically with Prepreg)

oFabricating 3D products using manufacturing planning and written procedures with different cure procedures.



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