Customer Service Administrative Assistant
Resume:
Belal Aboukarr
Ottawa ON, ON K1V 1N6
Tel: 613-***-****
Email: ac7v1u@r.postjobfree.com
Objective: Seeking a full time position in an administration/payroll/bookkeeper position. As a Business Administration graduate with a well-rounded background in Human Resources, Operations and Consumer Affairs, I would like to gain more experience and professional growth.
Skills Profile
Ability to successfully deal with people from different backgrounds and to provide quality service and focus on client needs.
Team player with high work ethics to actively participate in a group to get the job done.
Strong Administrative skills with the ability to multitask duties such as; filing documents, mail distribution, invoicing, and storage of finalized applications.
Ability to manage information through appropriate cataloguing, cross-referencing and storage of electronic and hard copy of material.
Well versed with all Microsoft products including; Power Point, Excel, Access, Word etc. Simply Accounting, QuickBooks, FileMaker and other payroll applications. Comfortable with Internet Explorer and any other search engines or computer programs that are needed.
Employment History
Bell Canada, Ottawa, Ontario
Customer Service Representative
Answer inquiries pertaining to the customer’s orders.
Troubleshoot any issues that may arise from the Bell technician.
Attempt to retain the customer by providing exclusive promotional offers.
Nov. 2014 – Present
GordonGROUP Marketing, Ottawa, Ontario
Administrative/Systems Manager and Bookkeeper
Payroll, AR/AP, collections duties, month end, bank deposits, and employee expense reports.
Lead populating, system setup and configuration.
Database setup and testing for the employees to use.
May 2011 – Oct. 2014
Canadian Italian Community Centre, Ottawa, Ontario
Administrative Assistant/Web designer
Jan. 2008 – May 2011
Documentation, typing, answering the phone, scanning, organize meeting, and take the minutes as well.
Website Design and Maintenance of Websites.
The BAY, Ottawa, Ontario
Cashier/Salesman
Responsible for assessing customer needs, promoting and selling products, and making sure that the premises is tidy and neat.
Oct. 2007 – Dec. 2007
Bell Canada, Ottawa, Ontario
Client Representative Consumer High Speed Centre
Responsible for assessing customer needs, addressing general inquiries, promoting and selling products and services, and issuing orders to meet customer needs with the expectation to ensure first call resolution.
Resolved VP escalations using extensive problem-solving and negotiating skills while maintaining the highest level of customer service.
April 2007 – Sept. 2007
AUTO REB-EX, Ottawa, Ontario
Administrator/Salesman
Responsible for assessing customer needs, promoting and selling automotive products, and dispatching out the drivers with the proper orders for the clients.
Dealt with the banks for the company.
Dealt with the payroll for the employees.
Balance the cheque book and balance out the drivers’ log sheet on a daily basis.
Occasionally worked in the garage when needed.
May 2002 – April 2007
NORTEL, Ottawa, Ontario
Web Designer/Tester/Designer
Web Master/Designer for the local intranet.
Run and execute the group’s test cases on a daily basis.
Designed an automated UNIX program to assist test case automation.
July 1996 – Aug. 1999
Canada Post, Ottawa, Ontario
Human Resources Clerk
Updated the employee payroll on the central database.
Assisted in setting up the computer systems.
June 1995 – Aug. 1995
Volunteer Experience
Children’s Hospital of Eastern Ontario (CHEO), Ottawa, Ontario
Administrative Clerk
Admitted the patients to the hospital.
Preparing snacks and small meals for the children.
Deliver parcels to the labs in a quick and efficient way.
April 1994 – Aug. 1994
Education
Honours Business Administration,
Willis College, Ottawa, Ontario
May 2011 – May 2012
Undergraduate studies in Computer Science
Carleton University, Ottawa, Ontario
Sept. 1997 – April 1999
Interests
Reading, chess, and sports in general.
Contact this candidate