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Customer Service Administrative Assistant

Ottawa, Ontario, Canada
December 06, 2018

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Belal Aboukarr

**** ******** ******

Ottawa ON, ON K1V 1N6

Tel: 613-***-****


Objective: Seeking a full time position in an administration/payroll/bookkeeper position. As a Business Administration graduate with a well-rounded background in Human Resources, Operations and Consumer Affairs, I would like to gain more experience and professional growth.

Skills Profile

Ability to successfully deal with people from different backgrounds and to provide quality service and focus on client needs.

Team player with high work ethics to actively participate in a group to get the job done.

Strong Administrative skills with the ability to multitask duties such as; filing documents, mail distribution, invoicing, and storage of finalized applications.

Ability to manage information through appropriate cataloguing, cross-referencing and storage of electronic and hard copy of material.

Well versed with all Microsoft products including; Power Point, Excel, Access, Word etc. Simply Accounting, QuickBooks, FileMaker and other payroll applications. Comfortable with Internet Explorer and any other search engines or computer programs that are needed.

Employment History

Bell Canada, Ottawa, Ontario

Customer Service Representative

Answer inquiries pertaining to the customer’s orders.

Troubleshoot any issues that may arise from the Bell technician.

Attempt to retain the customer by providing exclusive promotional offers.

Nov. 2014 – Present

GordonGROUP Marketing, Ottawa, Ontario

Administrative/Systems Manager and Bookkeeper

Payroll, AR/AP, collections duties, month end, bank deposits, and employee expense reports.

Lead populating, system setup and configuration.

Database setup and testing for the employees to use.

May 2011 – Oct. 2014

Canadian Italian Community Centre, Ottawa, Ontario

Administrative Assistant/Web designer

Jan. 2008 – May 2011

Documentation, typing, answering the phone, scanning, organize meeting, and take the minutes as well.

Website Design and Maintenance of Websites.

The BAY, Ottawa, Ontario


Responsible for assessing customer needs, promoting and selling products, and making sure that the premises is tidy and neat.

Oct. 2007 – Dec. 2007

Bell Canada, Ottawa, Ontario

Client Representative Consumer High Speed Centre

Responsible for assessing customer needs, addressing general inquiries, promoting and selling products and services, and issuing orders to meet customer needs with the expectation to ensure first call resolution.

Resolved VP escalations using extensive problem-solving and negotiating skills while maintaining the highest level of customer service.

April 2007 – Sept. 2007

AUTO REB-EX, Ottawa, Ontario


Responsible for assessing customer needs, promoting and selling automotive products, and dispatching out the drivers with the proper orders for the clients.

Dealt with the banks for the company.

Dealt with the payroll for the employees.

Balance the cheque book and balance out the drivers’ log sheet on a daily basis.

Occasionally worked in the garage when needed.

May 2002 – April 2007

NORTEL, Ottawa, Ontario

Web Designer/Tester/Designer

Web Master/Designer for the local intranet.

Run and execute the group’s test cases on a daily basis.

Designed an automated UNIX program to assist test case automation.

July 1996 – Aug. 1999

Canada Post, Ottawa, Ontario

Human Resources Clerk

Updated the employee payroll on the central database.

Assisted in setting up the computer systems.

June 1995 – Aug. 1995

Volunteer Experience

Children’s Hospital of Eastern Ontario (CHEO), Ottawa, Ontario

Administrative Clerk

Admitted the patients to the hospital.

Preparing snacks and small meals for the children.

Deliver parcels to the labs in a quick and efficient way.

April 1994 – Aug. 1994


Honours Business Administration,

Willis College, Ottawa, Ontario

May 2011 – May 2012

Undergraduate studies in Computer Science

Carleton University, Ottawa, Ontario

Sept. 1997 – April 1999


Reading, chess, and sports in general.

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