Rodrigo Ismael Moreira

address: Murillo ***

mobile: +541*********.

email: ac7uzj@r.postjobfree.com

nationality: Argentinian & Spanish/EU citizen

Personal summary

A multi-skilled IT support analyst with in-depth knowledge of architecting, installing and configuring computing systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills.

Now looking for a new and challenging IT support analyst position, one which will make best use of my existing skills and experience and also further my personal and professional development.

Career summary

03/201*-**-**** Associate Technical Support Engineer – Red Hat Argentina

●Providing solutions to issues for customers worldwide regarding Red Hat:

Satellite 5 and 6

Subscription-manager

Virt-who

Red Hat Enterprise Linux – Release 5, 6, 7 and 8

●Contributing to technical solutions in the Red Hat's knowledge platform.

●Technical troubleshooting & resolutions on Red Hat’s services and customer’s servers / environments.

●Proactively update our customers and ensure they are satisfied with our support service.

●Support Level 1 - 3

Technologies

Puppet (basic), Ansible (basic), Bash, SSH terminal, Salesforce, Bomgar, Webex, Linux OS, Hammer, Katello, Foreman, Spacewalk

02/2014-03/2017 Tech Support – Pulpo Media SRL. Semi-Senior

●Supporting Users of the company on Windows 8.1, 10, Macintosh and Linux environment.

●Creating email accounts using Google accounts, distribution groups, Creating Skype account numbers and credit allocation.

●Backup policies, management of Airport Express, Network connection. Creating jira users

05/2012–03/2013 IT infrastructure analyst - SGS Argentina S.A. semi-senior position

●Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable.

●Technical supporting to internal users of Windows XP and Windows 7 environment. Level 3 incidents resolution.

●Assisting users in SyS Programs, SIAP, Payroll, SAM, Central Bank, CAS and FAECYS.

●Computer migration to Windows 7.

●Notebook and desktops setup, configuration of images using Acronis and SMS.

●Create, modify and access of groups and folders on shared servers, Active Directory management, users creation and termination.

●Incidents resolution by Qfirst.

●Network administration with Windows 2003, 2008 server environments. Managing backups by Symantec.

●Perform routine backups & archival of files to assist with disaster recovery. Working on large scale storage and backup systems.

11/2011–05/2012 IT technical support analyst – Sony Argentina S.A. semi-senior position

●Technical supporting to internal users of Windows XP and Windows 7 environment. Level 3 incidents resolution.

●Assisting users in SAP and Retail PRO. Migration of Sony Store terminals to Windows 7 and to servers, implementing new access to Retail PRO program.

●Notebook and desktops setup, images configuration by Acronis 2011.

●Create, modify and access of groups and folders on shared servers, Active Directory management.

●Incident resolution by 3SI.

●Network administration with Windows 2003, 2008 server environments.

02/2011–10/2011 IT data safety analyst – Wal-Mart S.A. semi-senior position

●Creating and modifying users, groups, Domain Policy, enable access, Active Directory management.

●Incidents resolution using BMC Remedy IT HOST and Sama 2003.

●Security administration Windows environment.

09/2010–12/2010 IT infrastructure and technical support assistant – Covidien S.A. semi-senior position

●Technical supporting to internal users on Windows environment. Level 3 incidents resolution.

●Assisting users in Microsiga (ERP).

●Setup of notebooks and desktops. Setup of images using Acronis.

●Testing Windows 7 and Office 2010.

●Contact vendors for purchase and rental of equipment and services.

●Assistance in assembly and installation of Data Center.

02/2009–08/2010 IT technical support analyst – Banco Provincia junior position

●Windows 2003 Server manager.

●Migrating servers and bank branches terminals from Windows 2000 to Windows XP.

●Data security with Active Directory, Domain Policies (groups, users, creating, terminating, enabling access).

●Incident resolution with BMC Remedy IT Service Management Suite.

●Management program developed by LINK SAM 2000 for collection of taxes and services.

●Configuration, installation and Troubleshooting SUR System and other banking systems (SIE, VISA and Master, Mora and Federal Chamber.

●Exchange.

08/2008–02/2009 IT technical support – Vortex junior position

●Multifunction laser printer repair (HP, Epson, Lexmark and Xerox).

●Notebooks and desktops repair.

04/2007–06/2008 IT technical support – Kyocera junior position

●Multifunction laser printer repair, plotters.

●Network, terminals and servers in company maintenance.

Academic qualifications

●High School: ESBA School

●Elementary School: Adventista de Avellaneda Institute

Professional training

●LINUX Operator and Manager – UTN (04/2010-08/2010).

●Knowledge of Microsoft Office, Microsoft Visio, Virtual Drive, Norton Ghost, Acronis, Symantec Antivirus Corporate.

●Red Hat Enterprise Linux 5, 6, 7 and 8

●Satellite 5 and 6

●virt-who

Key skills and competencies

●Enthusiastic and able to interact with departments and personnel at all levels.

●Workstations and notebooks repair: Inner workings of the PC, BIOS setup, operating systems installation (Windows 98/200, Me, XP, 7). Device configuration under different operating systems, troubleshooting software and hardware.

●Ability to work to rigorous deadlines and stay within quoted budgets.

●Good knowledge of standard computer languages.

●Undertaking and completing projects on your own initiative.

●Having a good understanding of virtualisation technologies.

Other details

Languages Intermediate English

Driving licence

Interests include

References are available on request

Contact this candidate