Customer Service Data Entry

Rosemary Fitzpatrick

*** *** ***, **, *******, IA 50677 - 319-***-**** - *****************@*****.***

BACKGROUND:

15+ year’s Clerical Experience

Always willing to learn new skills

Co-Chair yearly (ACS) Bremer County Relay for Life Concessions Committee

Conduct all assignments with Confidentiality and Discretion

Data Entry: Typed 57 wpm

Earned Silver National Career Readiness Certificate (NCRC) from Iowa Works

Experience/Knowledge of basic Microsoft Office Word, Excel, and Outlook

Good Verbal/Written Communication skills

Graduated with Associate of Applied Science (AAS) Degree in Executive Secretary

Proven experience in working both independently and as part of diverse teams

CLERICAL SKILLS:

Assembled, collated, folded, and stuffed mailings

Balanced daily hotel cash drawer/safe to designated amounts

Copied, scanned, sorted, three-hole punched, and placed medical bills/records into binders

Downloaded DVDs into various laptop directories

Filed documents by various methods

Handled daily cash/credit card transactions

Opened, sorted, and distributed incoming mail

Operated various models of copiers, including Xerox, fax machines, postage meters, and scanners

Performed Google internet searches to locate individuals and process returned mail

Prepared/ensured customer lounge was stocked with amenities; i.e., coffee, pastries, popcorn, and water

Processed payroll, in Payroll Clerk’s absence

Ran computer reports and distributed to staff at scheduled intervals

Routed new students to existing bus lines with minimal interruption

Updated various databases with brokerage/insurance accts, cookbook/cutlery orders, and contact info

Used dual monitors to update Excel spreadsheets

CUSTOMER SERVICE SKILLS:

Answered/routed incoming telephone calls using multi-line switchboards

Cancelled, checked-in, checked-out, confirmed, and reserved rooms for guests

Communicated with co-workers, superiors, and customers, using Microsoft Office Outlook

Contacted medical providers/pharmacies to request medical bills/records for clients

Dispatched issues to bus drivers using a two-way radio

Elevated complaints to Safety Director/Manager

Greeted/directed customers in a courteous/professional manner

Informed customers of their past service history, using company databases

Scheduled daily service appointments of customers, using company database

Scheduled school field trips

WORK/TEMPORARY PLACEMENT ASSIGNMENT EXPERIENCE:

Service Assistant Dan Deery Toyota – Cedar Falls, IA October 2017 - Present

Various Support Clerks GMAC Mortgage Corporation – Waterloo, IA 1983 – 2002

City & National Employment – Waterloo, IA Registered with Agency from 2016 – 2017

Switchboard Operator Lincoln Savings Bank Support Clerk Klatt Law Firm

Aerotek – Hiawatha, IA Registered with Agency from 2011 – 2016

Data Entry Principal Financial Group

Consultant Flint Hills Resources

Data Entry/Assembly CUNA Mutual Group

Router/Dispatcher/ Durham School Services FKA

Operations Clerk/ First Student

Customer Service

Express Employment Professionals – Cedar Falls, IA Registered with Agency from 2002 – 2017

Front Desk Clerk Red Fox Inn

Customer Service Rada Mfg Co

Customer Service Meyocks Group/Delta Dental

Receptionist Peters Construction Corp

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