Faith Daniels

Senior Specialist Customer Billing

Humble, TX 77338

ac7uu9@r.postjobfree.com

281-***-****

Authorized to work in the US for any employer

Work Experience

Senior Specialist Customer Billing

RICOH USA, INC - Houston, TX

January 2008 to September 2018

• Address/resolve customer concerns in the areas of Collection, Billing, Order Processing and Service.

• Meet department's attendance and punctuality standards. Allow flexible availability to accommodate work schedule when necessary.

• Handle customer inquiries; including taking full ownership of inquiry. This involves providing timely customer service support on issues related to billing, order status, deliver, cancelations, etc.

• Provide a high level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests.

• Make daily contact with Sales and Operational personnel/management to resolve issues and address questions.

• Address questions or invoicing/options and proactively resolve all outstanding issues from internal/ external customers.

• Provide training of associates when required.

IMS Billing Specialist

RICOH USA, INC - Houston, TX

April 2004 to January 2008

• Handled customer inquiries, and provided timely customer service support on issues related to billing, order status, delivery, cancelation, etc. Owned inquiry until resolved to ensure customer satisfaction.

• Entered maintenance/contract data into billing system as sold by sales professional.

• Obtained meter reads, purchase order numbers and other billing information, as necessary, from customers and other RICOH personnel.

• Meet department's attendance and punctuality standards. Allowed flexible availability to accommodate work schedule, when necessary.

• Participated in scheduled recurring call with internal and external customers.

• Provided training of junior peers.

Senior Loan Documentation Analyst

FIRST INVESTOR FINANCIAL - Houston, TX

September 2002 to April 2004

• Prepared auto loan finance and refinance documents.

• Issued itemized contract statements at the customer's request.

• Monitored loan contracts to ensure compliance with Truth-In-Lending guidelines.

• Issued payoff checks to first lien holder; input payoff statements and verified payoff amounts at outside lending institutions.

• Calculated deferred payments and assisted in loan modifications.

• Reviewed signed contracts to ensure signature completion and insurance awareness.

• Advised finance manager of customer complaints and concerns; assisted in their resolution. Senior Lease Termination Clerk

TOYOTA FINANCIAL SERVICES - Houston, TX

October 1990 to July 2002

• Monitored the receipt of security deposits, dealer proceeds, and refunds to ensure timely and accurate posting.

• Performed administrative functions such as processing Lease Terminations, prepared Title documents and verified automobile insurance coverage.

• Reviewed dealership credit approval applications including the verification of employment.

• Corresponded with financial entities to secure balances and payoffs of automobile loans.

• Corresponded with vehicle owners who desired to terminate their financial agreements.

• Followed up with insurance companies in regards to pending insurance claims. Education

High School Diploma

Kashmere High School - Houston, TX

1978

Skills

ENERGETIC, LOTUS NOTES, MICROSOFT OFFICE, MS OFFICE, ORACLE Awards

A Job Well Done

February 2018

Top performance ward. Always put the Customer First. Top 10% biller.

Winning Spirit Award.

A job well done.

Additional Information

• Organizational Skills

• Energetic Team Player

SKILLS

Oracle R12

Microsoft Office

Lotus Notes

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