JESSALYN M. SERRANO

Doha, Qatar

+*** **** - ****

ac7usw@r.postjobfree.com

Summary:

An ambitious and talented individual who has a lifelong interest in the hospitality industry. A committed and motivated Receptionist and Office Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.

Skills:

Highlights Management Personal

Multi-line phone system expert Corporate Management Well presented

Document management People Management Well Organized

Administrative support Events Management Communication skills

Strong interpersonal skills Hospitality Management

Detail-oriented Customer Service

Microsoft Office Suite Marketing and Advertising

Multitasking Setting targets

Career:

Aftersales Receptionist, AlFardan Premier Motors February 2018 to Present

(Range Rover, Jaguar Service center)

St. 1 Building No. 138

Industrial Area

Maintain and improve customer contacts and customer satisfaction, Telephone skills, Verbal communications, Microsoft Office skills, Listening, Professionalism, Customer focus, Analyzing Information, Multi-tasking can work under pressure.

●Welcome visitors by greeting them, in person or on the telephone, answering or referring inquiries.

●Maintains safe and clean reception area by complying the procedures, rules and regulations.

●Dealing with different kind of customer in reminding and arranging appointments for the updates / maintenance of their vehicle.

●Serves customers by providing service information and resolving problems.

●File and update contact information of employees, customers, suppliers and external partners.

Administrative Secretary November 2017 to January 2018

City World Trading W.LL

Al Rabia Building 3,Al Jazeera St. Madinath Khalifa

Responsible for scheduling meetings and maintaining work calendars for colleagues in the office. Answer phones and help coordinate requests for supervisors. Conducts a number of jobs, typically in an office setting also handles day-to-day management of the office, including maintaining office supply levels, having familiarity with light hardware maintenance (such as installing new toner in copiers and printers), and arranging for any necessary repairs to office equipment.

●Perform a wide range of complex secretarial and administrative duties.

●Handles inquiry of all walk-in clients and personnel in the company.

●Handles and monitoring of all existing and approved Company forms to ensure its availability and safekeeping.

Receptionist September 2017 to October 2017

Leopard Qatar Trading & Contracting

P.O box 8013 Fereej Al Nasser Street, Doha Qatar

Dedicated to the continuous improvement of the reception area. Record of attending to visitors and dealing with inquiries efficiently

●Responding to the telephone calls, mails, feedback by providing requested information in a professional and timely ways.

●Welcomes visitors by greeting them, maintains security by following procedures and monitoring logbook

●Maintain diaries and arranging appointments.

●Typing Memos and general office notices and emails.

●Maintain stock of office supplies and restock them (stationery, pantry)

●Contributes to team effort by accomplishing related results as needed

●Preferred quotations and invoice to the client.

Pizza Hut Manager August 2011 - December 2016

Sterling, Doha Qatar

Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front and in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.

●Being highly visible and the face of the business.

●Ensuring the correct use of cleaning material and equipment.

●Supervising the kitchen.

●Meeting and greeting customers and organizing table reservations.

●Advising customers on menu choices.

Secretary / Receptionist December 2009 - June 2011

Pro Hobbies Philippines

No. 8 Macapagal Ave. Pasay City

Manila, Philippines

Responsible for handling customers and to ensure the front desk welcomes the guests positively, and executes all administrative tasks to the highest quality standards.

●Ensuring meetings are effectively organized

●Maintaining effective records

●Screening phone calls

●Welcomes customers by greeting them in person or on the telephone; answering or referring inquiries.

●Contributes to team effort by accomplishing related results as needed.

Trainings and Seminars Attended:

ServSafe International Food Safety

May 07, 2016

National Restaurant Association for the ServSafe Online Course Examination

Doha, Qatar

MENAPak PH – Food Safety -Assessment

December 06, 2015

Pizza Hut Doha, Qatar

MENAPak Pizza Hut – DC Leading a Shift Track

October 17, 2015

Pizza Hut Doha, Qatar

Training at Waterfront Manila Pavilion Hotel & Casino

United Nations Avenue, Corner Ma.Orosa Street

Metro Manila

February 2009 – March 2009

Training at Manila Grand Opera Hotel

925 Rizal Avenue corner Doroteo Jose Street

Sta. Cruz, Manila Santa Cruz, Manila

January 2009 – February 2009

Training at COFFEE 101 Seatlle’s Best Coffee

Tomas Morato Branch Quezon City

October 2006

Training T.G.I.FRIDAYS RESTAURANT

Bartending Training and Seminars

September 2006

Personal Information:

Born on 26th October 1988, holding Pilipino passport. Can speak English and Tagalog. I am goal oriented, hardworking, responsible, competent, creative fond of dealing with other people, willing to undergo training and can easily cope up with changes.

Academic:

Vocational in Computer Programming TESDA

Tanauan Institute

September 2009 – October 2009

Arellano University

B.S Hotel Restaurant Management

2600 Legarda St., Sampaloc Manila

2005 -2009

I hereby certify that information above is true and correct, for references can be submitted upon request.

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