MELINDA SALGADO-

**** ********* *****, ** ****, Texas 79925 915-***-****

ac7uqo@r.postjobfree.com

Looking to secure a Human Resource Generalist position that will allow my skills to thrive and have excellent organizational, communication and mathematical skills and with 20 years of customer service experience and 5 years Human Resource Generalist experience to benefit the organization.

EXPERIENCE

OCTOBER-2016 THROUGH CURRENT

SERVICE MANAGER- Alorica inc.

Providing a solution to data and internet functions that cause havoc to their business.

Escalating tickets for a faster resolution and committing to the customer with excellence customer service skills.

Providing updates in a timely fashion to assure customer knows their next steps in resolution.

Exceeding customer expectations and resolving data and internet issues promptly.

APRIL 2011- OCTOBER 2016

HR GENERALIST, WASTE MANAGEMENT

Implemented human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance,

EDUCATION

JUNE 2016- UNIVERSITY OF PHOENIX IN EL PASO, TEXAS

DEGREE TITLE, bachelor of science in business

My GPA is 3.8, Graduating as 12th top student in my class.

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SKILLS

Patience

Attentiveness

Clear communication skills.

Knowledge of the Product

Comfortable working in high pace environment

Willingness to learn

Ability to use positive language

Excellent Computer Skills

Time management skills.

Ability to 'read' customers

A calming presence

Goal-oriented focus