DELNA D’SOUZA

Salmiya, Kuwait

Cell Phone: +965********

E-mail: ac7uqd@r.postjobfree.com

Dear Hiring Manager,

I am pleased to present my resume to you for a full-time position in Admin/HR in your esteemed organization. In my recent capacity in Admin and HR in Aquaplex FZE, I was acting as the point of contact between the director and internal/external clients. I was responsible for updating the directors meeting and travel schedule, manage diary, schedule meetings/appointments and email calendar invites. I was also responsible for drafting, compiling and preparing email/letter correspondence. I played a key role in preparing international travel plans, from processing travel visa applications, handling international currency, and flight/hotel/rental car bookings. I played the lead role in researching and identifying Business Recognition Awards/SME Business Awards, process award application, coordinate the documentation process and award application submission. In September’2018 Aquaplex FZE won the Gulf Capital B2B SME Award. I also acted as the CSR Coordinator for the GREENBOX initiative. In my 3.5 years of professional experience at Aquaplex FZE has significantly helped me learn and gain knowledge about several Admin and HR processes of the business. In the past, I have worked as Intersessions Coordinator for the American School of Bombay, I was responsible for setting-up and monitoring the course registration system, assisting with the development and implementation of yearly intersession planning, public relations and communications strategies to support the program goals. This caused me to significantly expand my skill-set at multi-tasking, public relations, customer service, project management, and event management.

I also worked as a Learning and Development Consultant for KFC Corporation, where I assisted in designing a training program, developed a comprehensive program evaluation plan while working with key cross-functional partners. In addition to my work with KFC, I interned at Sodexo America, LLC as an Employee Training & Development Consultant, I was responsible for training and orientation of new part-time and full-time hourly employees. I assisted in the implementation and facilitation of the employee EEO training as mandated under Sodexo's Diversity & Inclusion policy and corporate efforts. I have sharpened my organizational skills, attention to detail and my ability to work with speed and accuracy. In my Masters program in Human Resource Education I have built upon skills in research, conducting a needs assessment, developing a training module, instructional design, facilitation methods, performance consulting, organizational development and consulting.

I believe that I would be a valuable asset to your organization. I am confident if given an opportunity, I will contribute positively to the key initiatives at your organization. If my qualifications agree with any job position I hope to schedule an interview at a mutually convenient time. I look forward to speaking with you.

Thank you for your consideration.

Sincerely,

Delna D'Souza.

Enclosure: Resume

DELNA D’SOUZA

Salmiya, Kuwait

Cell Phone: +965********

E-mail: ac7uqd@r.postjobfree.com

OBJECTIVE

To obtain a full-time position in which I can contribute my knowledge, innovate and develop new ideas towards enhancing the progress of your institution and industry. Willing to relocate, work as a key player and assume leadership in creative and challenging environments. SKILLS

Office administration, organizational skills and attention to detail.

Good communication, leadership, and time-management skills.

Ability to maintain a high level of accuracy confidentiality concerning financial and employee files.

Planning, developing and facilitating a training program.

Developing a comprehensive program evaluation and performance intervention plan.

Research, affinity diagramming, needs analysis, data analysis and administrative skills.

Excellent interpersonal skills, team building skills, analytical and problem solving skills and decision making skills.

Expertise at multi-tasking, public relations, customer service, project management, database management and event management.

Proficient in the use of Microsoft Office, Google Docs. EDUCATION

M.S. - Human Resource Education May 2013

(Workplace Learning and Performance)

University of Louisville Louisville, Kentucky

M.S. - Human Resource Management May 2010

Marshall University Huntington, West Virginia

B.A. - Sociology June 2007

St. Xavier’s College Mumbai, Maharashtra

Mumbai University

RELEVANT WORK EXPERIENCE

Admin & HR – Personal Assistant April 2015 to September 2018 Aquaplex FZE Sharjah, United Arab Emirates

Act as the point of contact between the director and internal/external clients.

Update directors meeting and travel schedule and create google calendar event/invite.

Answer directors phone calls, distribute relevant correspondence and handle important requests and queries appropriately as per instructions provided.

Manage diary, schedule meetings and appointments, email calendar invites.

Drafting, compiling and preparing email correspondence. Sending and responding to emails on behalf of the director and also drafting letters or any other correspondence.

Credit Card: Keep a record of director's credit card usage and transaction payment voucher, segregate expenses and every month create credit card expense excel worksheets. Maintain credit card usage tracking sheet and create credit card payment plan for company expenses.

Maintaining and Renewing: Business Club Memberships/Hotel Memberships/Air Line Frequent Flyer.

Processing international travel visa application and passport application and handling international travel petty cash settlement.

Make travel arrangements: Flight booking / Hotel Reservation / Rental Car Booking / Travel Itinerary.

International Trade Exhibitions/Supplier Factory Visit: Prepare travel plan and coordinate with suppliers for hotel bookings/meeting requests/visa documentation/sightseeing activities.

Research and identify Business Recognition Awards/SME Business Awards, process award application, coordinate the documentation process and application submission. Coordinate with the relevant department heads for data collection and prepare the final presentation.

CSR Coordinator for GREENBOX initiative.

Other basic admin duties: printing/filing/maintaining records/courier/coordination of documents.

Intersessions Coordinator – Organizational Development October 2013 to January 2015 American School of Bombay Mumbai, Maharashtra

Setting-up and monitoring the course registration system.

Assist with the development and implementation of yearly intersession planning, public relations and communications strategies to support program goals and increase community awareness.

Assist in the development of short and long term plans for programs, monitor progress, assure adherence and evaluate performance.

Assist in maintaining performance objectives, implementation and programming to meet desired outcomes.

Ensure high level maintenance of database(s) which include(s) participants and prospect information and mailing list, to support the continuity of the program.

Development of yearly intersession planning according to program needs and capacity.

Coordinate with support specialists by articulating expectations, displaying model behavior, maintaining open lines of communication and being clear about roles and relationships.

Organize training for support specialists needs and identify relevant external training opportunities.

Develop and maintain data reports for board meetings.

Organize travel, accommodation, bookings, facilities in direct support of the Intersessions program.

Organize documentation, filing, and administrative needs for the robustness of the program.

Perform pre-intersession coordination activities and coordinate with support staff and instructors during the Intersession semester.

Learning and Development Consultant October 2012 to April 2013 KFC Corporation (Yum Brands) Louisville, Kentucky

Developed a comprehensive program evaluation plan, determined program effectiveness and analyzed the results.

Conducted a pilot performance intervention project identifying a performance gap in an existing training program.

Assisted in designing a training program and conducting data analysis for a training program evaluation.

Conducted a needs analysis to identify measures of success in team member curriculum core content.

Conducted a team collaboration research project and identified key characteristics of a collaborative team member.

Employee Training & Development Consultant August 2009 to July 2011 Sodexo America, LLC Huntington, West Virginia

Assumed Human Resource duties at the unit level.

Responsible for training and orientation of new part-time and full-time hourly employees.

Completing counseling statements and reviewing these statements with hourly employees.

Assisted in the implementation and training of the employee EEO training as mandated under Sodexo's Diversity & Inclusion policy and corporate efforts.

Took over the role of unit safety committee chairperson.

Responsible for the organization, preparation and implementation of weekly safety training for hourly staff which occurs on a weekly basis, conducting weekly safety meetings and keeping the safety file updated.

Filing workers compensation claim for accident/incident reporting and ensuring workplace safety.

Prepared all necessary audit materials for the 2011-2012 academic year in preparation of the next NSF audit.

Took over the role of lead trainer for the cashier staff.

Instructing, training and monitoring the cashier staff’s daily duties and performance.

Responsible for cashier staff performance appraisals, provided customer service per company standards, processing sales, cash register operations and placing orders. OTHER WORK EXPERIENCE

Student Assistant January 2012 to May 2013

University of Louisville Louisville, Kentucky

Ekstrom Library

Administrative duties, designing policy and flyers, updating alumni database, covering the front desk and answering telephone inquiries.

Graduate Assistant September 2008 to May 2010

Marshall University Huntington, West Virginia

Executive MBA – EMBA – responsible for: research, benchmarking, assessment of learning, typing assignments, grading assignments, making copies, scanning documents, and performed other tasks as necessary.

Department of Finance and Economics – responsible for: research, grading assignments, typing assignments, making copies, scanning documents, and performed other tasks as necessary.

Marshall Community and Technical College - Math Lab (Test Proctor)

Sign in students into the test and supervise students during the test. ACHIEVEMENTS, AWARDS AND EXTRA-CURRICULAR ACTIVITIES

Played the lead role in winning the Gulf Capital B2B SME Award for Aquaplex FZE.

Received 'Employee of the Month Award' for the month of February 2011 at Sodexo America, LLC.

A member of Marshall University – Society of Human Resource Management.

Volunteered for United Way of the River Cities, Marshall University – International Festival, Inter-college Festival “Malhar”.

Public Relations Officer (2012 – 2013) and Secretary (2011 – 2012) of the student club – American International Relations Club (AIRC), University of Louisville - Louisville, KY.

Participated in Sociology, Economics and Ancient Indian Culture Honors activities. PERSONAL PROFILE

Date of Birth 15

th

September, 1986

Gender Female

Marital Status Married

Visa Type Visit Visa (Sponsored by Husband)

Passport Number R1168012

Place of Issue Mumbai

Date of Issue 02

nd

June 2017

Date if Expiry 01

st

June 2027

Nationality Indian

Languages Known English, Hindi, Marathi, Konkani

REFERENCES

Available upon request.

DECLARATION

I hereby declare that all the details furnished above are true to the best of my knowledge and belief. Place: Salmiya, Kuwait

Date: 1

st

October, 2018

Ms. Delna D’Souza

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