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Customer Service Maintenance Technician

Minneapolis, Minnesota, United States
$45,000 - 55,000
December 01, 2018

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LaVon Thomas

Saint Paul, MN ***** 708-***-****

Professional Summary

CompTIA A+ Certified. I am pursuing a position in the IT field. Bringing transferable skills such as customer service and networking experience that will be beneficial in an IT position.

Technical Skills

•Working knowledge of mobile devices, laptops, PCs and peripherals

•Computer and printer maintenance, troubleshooting and repair

•Software and hardware installs and upgrades, virus removals

•Configuring wireless networks and connecting workstations to domains

•Excellent communications, interpersonal and time management abilities


Bailiwick Chaska, MN (12/2017 - 3/2018)

Support Technician

•Collected required project data and information

•Provide general technical support to ongoing field service activiies

•Worked directly with field teams so troubleshoot or resolve site specific tech situations

•Escalated issues to assigned resources as needed

•Performed "check-in" and "check-out" interviews as needed

•Provided second level support for selected projects

Edge Technologies Saint Louis Park, MN (04/2017- 11/2017)

Support Technician

•Building data bases

•Configuring printers, switches and workstations

•Remote desktop

•Phone and onsite support

•Installation/ uninstallation of Digital Dining Software and equipment.

Zumbro House Minneapolis, MN (08/2016-04/2017)

Direct Support Professional

•Oversee printer repair and maintenance

•Make sure all networking equipment and devices are operational and firmware has been updated

•Keep records and prepare reports for owner or management

•Troubleshoot pc operating systems failures and errors.

Omicron Werks Bloomington, MN (04/2016-08/2016)

Installation Technician

•Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation

•Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools

•Repair or replace faulty equipment such as defective and damaged telephones, wires, switching systems components, and associated equipment

•Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries

•Adjust and modify equipment to enhance performance or to respond to customer requests

Dominium Saint Paul, MN (10/2015-03/2016)

Maintenance Technician

•Use tools ranging from common hand and power tools and testing devices

•Perform routine preventive maintenance

•Repair or replace defective equipment parts and reassemble equipment

YRC Freight Chicago Heights, IL (10/201*-******)

Professional Freight Handler

•Inspect product load for accuracy and safely move it around the facility to ensure timely delivery

•Operation of Electric/ Gas powered trucks to transport materials between loading and processing

•Position lifting devices under, over, around loaded pallets, or boxes and secure material for transport to designated areas

Rob’s Paging & Communications Chicago Heights, IL (03/1996-11/1997)


•Provide customer service by greeting and assisting customers and responding to complaints

•Direct and supervise employees engaged in sales, inventory-taking, reconciling cash reports

•Review inventory and sales records to prepare reports for management and budget department

•Keep records of purchases, sales, and requisitions


IT-Ready Training Program Edina, MN A+ Certification, March 2017

Chosen out of 400 applicants to participate in a training program sponsored by the CompTIA’s Creating IT Futures Foundation. IT-Ready involves A+ training certification, conflict resolution and professional business skills that has prepared me for a career in IT.

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