CURRICULUM VITAE

Name : Fuuna Wilson Hunghana

Mobile: +256*********

Email : ac7uko@r.postjobfree.com

Or : ac7uko@r.postjobfree.com

OBJECTIVE

To be a valuable part of an organization/ company, where I get ample opportunities to utilize my creative and interpersonal skills to contribute to continuous success of the business.

SAMMARY

Cheerful, flexible, customer focused, and results oriented person with a passion to exceed guest expectations through professional service. Possess a warm and welcoming personality aimed at creating memorable experiences to diverse customers.

KEY COMPETENCIES:

Exceptional customer service skills in identifying and fulfilling guest needs

Dedicated team player with great listening skills partnering with hotel personnel at all levels to optimize 24/7 provision of flawless guest service.

Excellent command of Microsoft office and guest point accommodation platform.

Good problem solver with attention to detail.

Ability to work in a fast paced environment and to multi-task

Knowledge of PMS (Opera)

COMPANY : PARK REGIS KRIS KIN HOTEL DUBAI - JUNE 2015 TO JULY 2017

DESIGNATION: BELLMAN

Welcomed guests and offered the finest personal service. Always ensured guest privacy and their confidentiality. Described and delivered tailored concierge services to facilitate guests’ access to local museums, attractions and sporting events loaded and unloaded luggage to/ from vehicles. Assisted guests with mails, fax, flight status and massages. Obtained taxis for guests and arranged shuttle services. Responded to guest questions and resolved their complaints on time. Awareness of daily functions, events, VIP and group arrivals. Provided friendly, courteous and professional service at all times. Answered and recorded all messages, telephone calls using correct salutations and etiquette. Anticipated and addressed guests service needs through running daily reports and identifying any special requests.

ACHIEVEMENTS

Built lasting relationships leading to return guests and improved occupancy.

Identified gaps and created efficiencies reducing on waiting time at the reception.

Earned several customer reviews on both internal surveys and online platforms including trip advisor and booking.com

Employee of the month; may 2015 and wellgroomed employee for the month of Feb. 2016

Improved efficiency and service by overhauling previously haphazard system

Regularly carried out training, inventory and drafting of concierge staff schedule

COMPANY: PARK REGIS KRIS KIN HOTEL DUBAI – APRIL 2014 TO MAY 2015

DESIGNATION: DOORMAN

Welcomed guests and introducing them to the Reception. Loading and unloading luggage from vehicles. Opening hotel and vehicle doors for guests entering and leaving hotel premises. Obtaining taxis for guests and building strong relationships. Knowing regular guest names and requirements. Ensured guest cars are parked and delivered on time as well as custodian of keys. Following hotel policies and procedures. Answering guest questions and resolving guest problems. Being aware of daily functions, events, VIP and group arrivals. Providing friendly, courteous and professional service at all times.

COMPANY: IMPERIAL HOTEL UGANDA – JAN 2009 TO FEB 2014

DESIGNATION: BELL DESK ATTENDANT

An ambassador of the hotel Front Office, offering finest personal service to all guests. Always kept the working area clean. Warmly welcomed and helped guests on arrival and departure from the hotel. Respected guest’s privacy and confidentiality. Recorded and resolved guest complaints making sure guests are satisfied. Knowledge of all hotel facilities, timing and promoting internal activities. Diligently opened doors for guests as they arrived and departed the hotel. Carried visitor's bags inside to the hotel and to guests’ room. Explained room features to guests. Delivered morning newspapers to guests rooms. Arranged transportation (such as; taxi cab, shuttle bus) for guests and Communicated parking procedures to visitors.

ACHIEVEMENTS

Built team spirit and developed positive working relationships with colleagues

Completed tasks ahead of deadline calming down irate customers, saving money and time.

Re-organised the filling system which now works beautifully.

Awarded for good communication and on spot timely service for 2011.

EDUCATION

St. Peters’ Nsambya Kampala, Uganda (A’ Levels, Certificate) 2007 - 2008

Mugulu High School, Tororo, Uganda (O’ Levels, Certificate) 2003 – 2006

Busaba primary School (Primary Leaving Exams) 1996 - 2002

BIODATA

Date of Birth : 25 Dec, 1991

Nationality : Ugandan

Marital Status : Single

OTHER SKILLS:

Professional composure and appearance

Good command of verbal and written English

Computer proficient (MS Word, Excel, Power point)

Flexible and adoptable

REFEREES:

On Request

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