Yolanda Y. Pritchett

**** **** ***** ****, ******, Texas 75115 469-***-**** ac7ukn@r.postjobfree.com

Objective

I am seeking challenging opportunities in a stimulating environment, where I can fully use my skills for the success of the organization that will provide me with advancement opportunities.

SUMMARY OF SKILLS

Training & Education: Principle of Accounts, Business Communication, Contracts Law, QuickBooks Accounting, QuickBooks Payroll, Resume Writing and Career Development, Spreadsheet Microsoft Excel, Database Management Microsoft Access, Intermediate Accounting, Practical Taxation, Principle of Finance, Keyboarding, Business Mathematics, Real Estate, Marketing, Texas Law, Patient Care Tech, Bus Driver, Structured Query Language and Radio Personality.

Personal Skills: Team player and team leader, self- starter with little or no supervision and the ability to work until job or project completion.

Organization and Leadership: Management and Supervisory skills Attention to details with exceptional organization, excellent leadership and communication skills, ability to train and supervise employees.

Education & Training

Joshua Career Institute: Accounting

Cedar Valley College: Certification – Real Estate

Velma B’s Beauty College: Licensed Cosmetologist

WORK EXPERIENCE

Glam on the Go Studio August 1988 – Present

Hairstylist August 1988 - Present

●Owner and Operator

●Maintain clientele

●Instruct in coloring and weaving techniques

●Manage Salon

●Sell hair products for Revlon

●Schedule and organize hair shows and event

Kelly Services – Allstate Insurance

November 2017 - Present

September 2017 - November 2017

Claims Team Lead/ Total Loss Processor

●Processed Claims for the Total Loss department

●Called the Lienholder for Title and LOG

●Processed paperwork

●Contacted the Co-Part to verify vehicle pickup

●Contacted Insured regarding the original Title, Power of Attorney and Odometer statement

●Team Lead for Claims

●Process claims

●Monitor and document staff time

●Review timesheets and ready for approval

●Assist team with work related issues and resolutions.

Centre for NEURO Skills: Irving, Texas - February 2016 – March 2017

Residential Rehabilitation Supervisor

●Manage rounds of patients, residence to offer direction, advice and assist with any questions the patients have regarding the program.

●Analyze documentation from staff and provide feedback and provide training as needed

●Analyze patient concerns and refer as needed

●Oversee and stay up to date on all patient programs and progress will maintaining working knowledge of patient programs

●Prepare NRS performance evaluations

●assist staff when needed with bed, bath, toilet and chair transfers with no assistance for patients several times a day

●Supervise Emergency Evacuations and Drills

●Conduct medication checks as needed to assist nursing and medication aides

●Oversee Staff and Train on new policy and procedures

Faith Family Academy: Dallas, Texas - January 2015 – December 2015

Teacher

●Taught varies subjects with the focus on Math for the Middle and High School grade level

●Assisted with disciplining behavioral challenged students

●Assisted Principal and administration

Telepreformance: July 2014 – December 2014

Customer Service Representative / United Health Care

●Explained plan benefits for AARP and Medicare

●Processed monthly payments for customer

●Contacted internal and external departments regarding member plans

Xerox Corporation: Dallas, Texas - August 2013 - December 2013

Mortgage Transaction Processor / Project Base

●Made decisions regarding mortgage documents

●Performed data entry, exceeded department productivity, quality and standards.

●Prepared documents based on client specification and classification for closing.

Dart: Dallas, Texas - May 2011 - December 2012

Bus Operator / Alternative Supervisor (Dart Paratransit)

●Transported clients for Dart (Dallas Area Rapid Transit), in accordance with all city, county, state and federal laws, as well as company rules and policies.

●Provide quality care for customers while assisting them on and off the bus

●Operated an assigned route by transporting passengers in a safe and timely manner

Dallas Independent School District: Dallas, Texas - February 2007 – June 2009

Accounts Payable / Administrative Assistant III, Supervisor / DISD (Dallas Independent School District)

●Created spreadsheets, prepared documents and literature for board meetings

●Worked with management with daily tasks for department

●Processed payroll for the department’s temporary employees

●Supervised staff and temporary employees within the department

●Assisted management, department head and superintendent

Central Nursing Staffing: Addison, Texas-March 2005 - December 2007

Human Resource /Payroll

●Assisted Human Resource Director

●Processed payroll, located and established housing for traveling nurses

●Trained new employees and prepared benefit packages

US Food Service: Mesquite, Texas- September 2004 - February 2005

Management, Supervisor and Payroll / Transportation Department

●Verified and processed timesheets with supervisors

●Provided customer service and support for internal customers and vendors

●Processed payroll and supervised clerks for transportation department.

●Supervised Customer Service department

●Managed transportation department

●Maintained schedule and monitored travel for employees

Additional InformationAS400, Excel, Lotus, Microsoft Office (Advance), QuickBooks, Accounts Payable and Receivable, Management, Payroll, Sales, Administrative Assistance, Clerical, Ten Key, Spreadsheets, Human Resource, Collection, Customer Service, Driver, Teaching, Monitor, Supervisory, Medical and Mortgage Transaction Processor, Loan Officer, Owner Operator, Patient Care Technician, Private Duty Care, Insurance Claim Services, Team Lead, Insurance Total Loss, Cosmetologist.

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