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Quality Manager

Location:
El Paso, TX
Posted:
December 01, 2018

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Resume:

Felix Morales

PHONE 915-***-**** • e-mail ac7ukm@r.postjobfree.com

SKILLS

Ability to be flexible, being prepared to travel and being able and capable to utilize colleagues to ensure I can provide my customers with the very best service. Very knowledgeable in support and assistance to colleagues in the Aftermarket/distribution team to ensure departmental sales targets and customer satisfaction levels are met.

Technical

Carry out regular training sessions to ensure customers are up to date with latest product developments. Provide detailed customer feedback to the design team on product design upgrades and improvements. Provide qualified input into new product development. Provide technical product support throughout the distribution network.

Experienced in working with large number of teams and people as well leading those teams to success.

Experienced and knowledgeable in QA Systems Implementation, Lean Manufacturing, Multi-site Operations, Training/Mentoring of hourly workforce, engineers, and other managers, Continuous Improvement, FMEA, APQP, PPAP, AQP, 5Why’s. Root Cause Analysis, Gage R & R, Cost of poor Quality, Team Building & Dynamics, PPM & CpK Reduction and Supplier/Customer Development. Easy handling of computer skills such as Microsoft Office.

Very knowledgeable in main automotive companies such as Ford, GM, Chrysler, Toyota, etc. Quality Systems.

PROFESSIONAL EXPERIENCE

Johnson Electric –Vandalia Ohio-

February 2018- Present

Regional Quality Manager

●Implement and manage the QA/QC Program.

●Lead, train, and mentor QAMs and QASs in job performance and professionalism.

●Regional and global quality benchmarking and standardization.

●Ensure performance and quality of assigned QA/QC function conforms to established standards and governmental agency guidelines to ensure lasting customer satisfaction.

●Audit procedural elements of program management.

●Coordinate collection of responses to customer Corrective Action Response (CAR).

●Work directly with operating entities to ensure inspections, statistical process analyses, and audits are conducted on a continuing basis as specified to enforce requirements and meet specifications.

●Consult with local management in determining best measures of project efficiency.

●Quality of raw materials and plant made intermediates

●All manufacturing processes/influences which can affect product quality

●Monitor Quality Control productivity to oversee and enable 95% on time delivery to customers

●Support First Lot Control/Scale-Up - maintaining the “first batch” of a product meets the requirements of the customer

●Support product transfers and new product introduction

●Improvement of the current suppliers and developing higher quality and/or lower cost alternatives

●Assist in hiring, supervise and evaluate center QAMs and QAS staff including maintenance of technical skills.

●Build good working relationships with task order leadership and actively participate in management process.

●Develop staff and determine best methods for performance enhancement.

●Monitor and influence finished goods quality performance

Arquitectura Habitacional e Industrial S.A. de C.V. (Abitat Construction Solutions)

December 2016 – December 2017

Quality manager

The following activities were performed:

●Investigate trends in construction techniques and technology and Inform the construction area about the ones that contribute to improving the efficiency and effectiveness of the projects.

●Making sure that production processes meet international and national standards.

●Devising and establishing a company's quality procedures, standards and specifications.

●Define and implement internal quality standards to make them competitive differentiation factors.

●Setting up and maintaining controls and documentation procedures

●Maintain a base of technical information to support the documentation required for engineering designs and for the presentation of quotations in competitions.

●Maintain a database with technical information to support the documentation required to support the construction area in execution of the work.

●Reviewing customer requirements and making sure they are met.

●Perform random quality audits on works in progress.

●Define the policies to consider whether or not the claims by the client.

●Implementing Lean Construction and Continuous improvement.

●Implementing 5S s.

●Working with purchasing staff to establish quality requirements from external suppliers.

●Periodically, and prior to the final delivery to the client, quality inspections of the sites.

●Monitoring performance by gathering relevant data and producing statistical reports.

●Generate root cause report of quality deviations.

●Monitoring efficiency and productivity.

●Talent Development and effective training to all the company's personnel.

Pacific Insight Electronics.

April 2014-December 2016.

Quality Customer Satisfaction Senior Manager

●Conduct regularly scheduled on-site customer support visits.

●Champion NC Management activities and Warranty disposition.

●Conduct historical warranty reviews and champion resulting improvement initiatives.

●Review inputs/outputs from Application/Quality/Manufacturing Engineering/NPI to determine whether processes and error controls address both customer and internal requirements. (Release Prints, CPs, FMEAs, MIS).

●Support QFD/Boundary Diagram development and SCCAF reviews.

●Champion 8D problem resolution, corrective action implementation and follow-up as required. (including containment/off-sight rework and support activities).

●Support on-site NC mitigation activities.

●Generate/support PPAP package content, assembly activities and package review.

●Support the development and review of Control Plans, FMEAs, Work Instructions and new Process/equipment qualification activities.

●Support Company/Departmental Continuous Improvement Initiatives.

●Support deviations and Engineering Changes. (ALERTS/SREAs).

●Support customer specific Safe Launch/APQP Readiness out-puts.

●Provide Technical Support to CFT members.

2012-April 2014.

Launch/Program Manager

●Coordinated and lead internal APQP activities, including: Planning new program launch; creating project schedules with key milestones; defining each functional area’s deliverables; communicating plans, schedules, and changes; and generating consensus from the team.

●Knowledge of coordinating all of the entities involved in a supply chain.

●Knowledge of managing returns and rejections professionally & promptly with suppliers.

●Experience in the strategic planning and transportation of products.

●Experience of liaising with forwarders and overseas companies to arrange collections.

●Able to negotiating rates with local contractors and also international companies.

●Planning of procurement, production, inventory control, logistics and distribution for new projects.

●Introduced company to Ford’s Q1.

●Oversees/ drives coordination of Engineering Change Requests (CRFs) and analyzes impacts of CRF.

●Understands all customer requirements for the project, communicates them to the team, and ensures the team meets or exceeds them.

●Prepares / supports documentation in response to customer’s requests (drawing, specifications, samples, VA/VE proposals, etc.). This includes meeting with and presenting materials to the Customer.

2008-2009 Veyance Industries and Technologies.

Customer Satisfaction/Cost of Quality-Supplier Developer

●Usage of cost of quality as a key measure for improving business results. Since centering improvement efforts on cost of quality, the company has reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars. Cost of quality can also be linked to other improvements at Veyance, including shipping error reductions, customer service order entry error reductions, productivity increases, hazardous waste reduction, and profitability.

●Providing information about products, expected sales growth, etc.

●Training suppliers in the application of lean and quality tools.

●Lower supply chain total cost.

●Increased profitability for all supply chain participants.

●Increased product quality.

●Near-perfect-on time-delivery at each point in the supply chain.

●Customer Satisfaction was conducted for a year in this position. Customer complaints were reduced from 35 a month to “0” in 2 months and were kept in zero for the next 8 months.

●Great relationship with GM, Chrysler, Ford, Toyota, VW. Delphi.

●Attended the warranty meeting in Auburn Hills MI for 11 months.

●Cost of Quality was reduced 85% in the first six months.

●Introduced company to Ford’s Q1.

2002 – 2006 Delphi Automotive Systems Juarez, Mexico.

Customer Satisfaction -Quality Engineer and Analyst for Mexico Operations

Accurate, on time creation and distribution of Mexico Operations Weekly Staff Meeting Reports.

Creation of special reports of customer or supplier issues.

Follow up to Hex Chrome Elimination Project.

Conduct research of common concern to all regions of North America-notify contacts- follow up on actions required.

Provide on call or on-site support for any MO region upon demand.

Lead roll out of Web Based Global FTQ Database.

Develop and provide training for Mexico QC Staff.

1998 – 2002 FEMA (Federal Emergency Management Agency). Denton, TX. Emergency Management Program Specialist

■Responsibilities typically consisted of undertaking several complex projects simultaneously. Due to the nature of this position and disaster programs in general, a majority of the incumbent’s duties were directly associated with field operations or Regional office support of specific disaster incidents.

■ Was responsible for managing or assisting in the management of the organization’s various disaster assistance components required for rapid Federal response to major disasters and emergencies.

■ Analyzed information on developing situations relative to infrastructure and individual assistance issues to determine potential for a Presidential disaster declaration.

■ In order to coordinate overall disaster assistance, I established and maintained contact with counterparts in the various Federal, state, local, and voluntary agencies and organizations participating in the operation.

■ Assisted in the review and analysis of Project Worksheets and project applications to determine eligibility, and prepared recommendations on approval and processing for payment.

■ Assured that all data generated by assistance programs and activities are correctly encoded for automated processing.

■ Responded to correspondence from governmental officials and agencies, individuals or groups of the general public, and volunteer organizations concerning assistance operations and programs.

■ When directed, represented the team as a recognized technical authority in a variety of meetings with state, local, and private organizations and groups, providing interpretation of agency programs, policies, and regulations in the public assistance area.

■ Performed additional assignments in support of other FEMA programs, and in other FEMA Regions, as directed.

1994 – 1997 AT&T El Paso, TX. Spanish Manager for Customer Satisfaction

■Market Strategy Development & Customer Base Prioritization

■Operational Procedures

■Human Resources (Hiring, Training, Staffing, Motivation, Compensation & Coaching)

Service Level Measurement Evaluations:

Call Management System (CMS) Statistical Reports and Measurements

Evaluation of 800 Network Service Reports

Match network and CMS reports for the complete picture of service levels

■Customer Support and Information Database Functionality

■Customer Satisfaction Procedures and Measurements

■ First Level Ergonomic Appraisal of Work Environment

■Pilot Program or Re-Engineering Implementation Strategies and Assistance

■Customer Service Performance Measurements

■Assessment of "Customer Friendly" Focus of Company Policies, Procedures and Guidelines

LANGUAGES

100% Fluent in English and Spanish. Spoken and Written.

EDUCATION

UTEP El Paso, TX

Engineering Degree



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