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Data Customer

Denver, Colorado, United States
December 01, 2018

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Daniel Diaz ● **** Elati St., Denver, CO ● 720-***-****

Technical Skills

• Senior from Metropolitan State University of Denver in Physics/Applied Mathematics

• Experience in programming languages Python, Java & R

• Web development: HTML5, CSS3, JavaScript, MongoDB, NodeJS

• Data Visualization: Tableau, MS Excel Advanced (Charts and Slicers)

• Also knowledgeable in: SQL: MySQL, MS SQL, PostegreSQL, Oracle SQL, Advanced MS Excel (Pivot tables, Power Pivot, VBA, Macros, Forecasts, etc.)

• Familiarity with Data Warehousing: Amazon Web Services & Hadoop, SSDT (SSIS, SSRS, SSAS)

• Highly analytical and logically minded for problem solving with creative attention to fine detail Education

Metropolitan State University of Denver – (Graduate December 14th, 2018) Bachelor of Science:

Applied Mathematics



Relevant Course Work

• Computer Science courses on Data Structures and Algorithms

• Lab analysis and design which requires coding algorithms to model datasets

• Probability and Statics (Upper Division Course), Probability Theory, Statistical Analysis: Logistic

(Simple & Multiple Linear) Regression, A/B Testing, etc. Professional Experience

Frontier Airlines – Financial Planning & Analysis - Maintenance Technical Operations Intern (Extremely Data- Driven) – August 2018 to Present (Full-Time)

• Perform ad-hoc and in-depth data analysis and data forecasting, using multiple data sets, to build financial and operational models to quantify opportunities for improving overall efficiency and profitability

• Utilize creative techniques and data-driven tools to guide (Microsoft Excel, Power Bi, etc.) upper management decisions

• Develop Key Performance Indicators and data-driven analytical models to optimize technical and/or financial organizational performance

• Serve as an internal mathematical oriented and data-driven consultant for Maintenance & Technical Operations organization

• Prepare, create, and present performance analyses, analytic models and benchmarking Ibotta, Inc. – Ibotta Care Agent – August 2018 to Present

• Analyze and respond to email inquiries from Ibotta users ranging from a large array of technological tasks to informative tasks. Work through fraud reports, receipt moderation, and customer emails

• Work through fraudulent reports, receipt moderation for clarification, and customer emails with care and attention to customer and customer experience

• Problem solve by studying and reviewing Ibotta systems and accounts. Learning all the knowledge needed to solve the issue at hand in the most concise and efficient way possible

• Be an advocate for the customer to ensure satisfaction and avoid customer churn

• Work through a fast paced and large volume work load, dynamically Metropolitan State University of Denver – Student Organizations Coordinator – November 2015 to November 2017

• Engage students of any major/background to get involved in a club/organization

• Organize and host multiple professional workshops for organizations to optimize their involvement, not only at MSU Denver but in the greater Denver area

• Host social events for recruitment of new members into honor societies, social clubs, professional teams, etc.

• Create presentations and specific training guides to inform student body officers and organizations/clubs of campus resources and involvement opportunities including career events, conferences, student travel conference funding, and many other university related career advancement and involvement activities Surveillance One – Installation Technician – November 2013 to March 2014

• Install surveillance systems in Nordstrom’s

• Hands on work with electrical system hardware (Converters, CO-Axial CAT-5 Cables, etc.)

• Service faulty systems

Professional Memberships

Society of Physics Students, Sigma Pi Sigma (SPS) - Student Member Institute of Electrical and Electronics Engineers (IEEE) – Student Member American Astronomical Society (AAS) – Student Member Minorities in Stem (CO-AMP) – Student Member


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