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Customer Service Sales

Cleveland, Tennessee, United States
12 per hour
December 01, 2018

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Reliable and friendly merchandiser who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Excellent communication


File/records maintenance

Courteous demeanor

Dependable and reliable

Flexible schedule

Customer service expert

Telecommunication skills

Acosta Inc Jacksonville, FL

Retail Sales Merchandiser

08/2013 - Current

Maintained visually appealing and effective displays for the entire store. Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Performed assigned projects and completed checklists in an efficient and accurate manner.

Verified that all merchandising standards were maintained on a daily basis.

Built and maintained effective relationships with peers and upper management.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Maintained friendly and professional customer interactions. American Greetings Cleveland, Ohio

Merchandising Specialist

10/2012 - 08/2013

Processed shipments and maintained organized stock shelves. Built and maintained effective relationships with peers and upper management.

Offered exceptional customer service to differentiate and promote the company brand.

Hallmark Kansas City, Mo


Effectively communicated and coordinated execution of the planogram with store management.

Displayed the appropriate signage for products and sales promotions. Printed various labels and tags for all merchandise. Built effective relationships with each store to develop superior customer satisfaction.

Assisted in gathering and moving materials and equipment for the Summary


Work Experience

assigned displays.

Designed displays to make the store experience interactive and engaging. Arranged items in favorable positions and areas of the store for optimal sales.

Nationwide Recovery Services

Cleveland, TN

Collections Representative

05/2009 - 10/2009

Gathered information and entered data into computer system. Reached out customers to collect outstanding payments via one-time or negotiated installment methods.

Updated customer accounts with interactions, payments and personal information.

Used effective questioning techniques to clarify why debtors were delinquent.

Handled contracts and payments on accounts.

Entered customers' financial status information into system. Advised debtors on their payment options and set up payment plans for debtors.

East Tennesee Connections Roswell, Ga

Call Center Rep

01/2000 - 07/2001

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Confirmed that appropriate changes were made to resolve customers' problems.

Educated customers on product and service offerings. Processed all sales transactions accurately and in a timely fashion. Generated leads for new sales through telephone and email contact with customers.

Muscatine Community College Muscatine, Iowa, USA GED in GED


Education and Training

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