SUMMARY

Highly motivated administrative assistant, dedicated to making the lives of managers and high level executives easy and organized. Adept at representing organizations with professionalism, arranging meetings, event planning and coordinating international travel. Resourceful under pressure and able to deescalate difficult situations while maintaining attention to detail, as well as, preserving confidentiality. Quick learner who strives to exceed expectations.

PROFILE

Experience as administrative assistant, including project management duties for ERP software company

Diploma in Medical Office Administration

2 years experience as medical administrative assistant

5 years experience as client services assistant/reception

1 year experience as bookkeeper/administration

Strong written and verbal communication skills

Attentive to detail

Good crisis manager/Ability to delegate responsibility

Creative thinker/problem solver

Efficient team player and individual worker

SKILLS

Accurate keyboarding 52 WPM

Medical Machine Transcription

MS Word

MS Outlook

PowerPoint

Excel

Experience with pivot tables

Yardi Voyager

Microsoft Office Suite

Internet Communications

Creating a web page

Abel Med

Payroll Paymate

CPR

EDUCATION

Toronto School of Business

Medical Office Assistant Program

Graduated with 90 percent average, honours

Leaside High School/Georges Vanier High School

Ontario Secondary School Diploma

Received Music Award for highest mark

Tyndale College

2nd year College completed

Royal Conservatory Of Music

Grade 8 Vocal music completed

EMPLOYMENT

Trinity Ravine Towers

Client Services Administrator: Assisted in presale of condominiums, writing of contracts and closing deals. Gave tours of the model suite. Assisted in development of department by aiding in implementation of new databases, as well as, the management and accounting platform Yardi Voyager. Helped in developing filing system and creating objectives and timelines for resident events and communications. Sent out large scale mail and email communications. Took and distributed meeting minutes. Scheduled, organized and executed sales events, meetings and client events. Dealt with clients over phone and in person with questions and concerns. Covered reception when needed.

Blue Link Associates

Administrative Assistant: Answered overflow calls for support team, arranged travel and accommodations for the company, maintained regular communication with customers regarding project implementations, schedules, meetings etc., maintained a relationship of trust and customer satisfaction with clients regarding all aspects (eg. billing, timelines, and meeting preparation. Also facilitated communication with consultants ensuring client’s concerns were addressed etc.), scheduled resources for maintenance upgrades, ensured hours for all employees were logged daily, managed scheduling of work orders, managed the support team’s workflow, followed up on work orders and projects to ensure adherence to timelines.

Zoom Media Inc.

Client Services Assistant: Answered phones, coordinated shipping/ receiving, organized all travel and hotel for employees, sent approval requests to venues, kept up Proof of Performance website for clients to review campaigns, prepared weekly reports, printed and organized route sheets for ops team, organized catering

Agincourt Pentecostal Church

Administrative Assistant: responsibilities included data entry, bookkeeper assistance, doing cheques for reimbursements and honorariums, creating letters, creating/updating databases for events, mail-outs, creating PowerPoint for services, scheduling musicians, ordering/organizing sheet music for musicians, creating schedule for services, organizing caterers

St. Michael’s Hospital

Medical Office Administration; responsibilities included (for thirty doctors): Answering phones, creating schedules for doctors and residents, booking appointments for patients, registering patients, calling in prescriptions, filing, faxing, translation, transcription, creating/posting room assignment for doctors, writing letters to patients, companies, and other doctors on for clinic doctors, directing mail and test results

Northern Reflections

Management Trainee: assisted customers opened/closed store, did inventory, made deposits

D & S Personnel Services

Sophie Nsiah-Yeboah & Associates

Toronto (Overseas) Freight Services Inc.

Languages: English and Tamil

VOLUNTEER EXPERIENCE

Volunteer worker: Second Base Youth Shelter

Toronto Mass Choir (Juno winners-Gospel Album of the year 2003)

Year Book Committee: Photographer/Editor’s aid, Tyndale College

Kingdom Arts (Performing Arts Group) Performer, Tyndale College

Chapel Team Member (Lead services), Tyndale College

Reference Available On Request

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