Store Manager Customer Service

LANEIK S. WILLIAMSON

*** ********* *****, ******, ** 27703

Mobile: 919-***-**** Email: ac7uii@r.postjobfree.com

Authorized to work in the US for any employer

personal summary

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Education

Durham Technical Community College, Durham, NC

Bachelor of Science Business Administration in Management (Expected completion 2018)

Experience summary of skills and qualifications

Effective interpersonal and oral communication skills

Understanding of safety policies and practices

Good communication and patient service skills

Ability to work in a highly stressful environment

Knowledge of cash handing procedures including cashier accountability and deposit control

Ability to perform cash register functions

Ability to drive own vehicle to the bank to deposit money

Possess visual and hearing awareness

Possess visual and hearing awareness

Problem Solving

Critical Thinking

Decision making

Professional Experience

Dollar General, Durham, NC 2018 to Present Lead Sales Associate Full-time

Provide superior customer service leadership; greet and assist customers.

Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.

Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.

Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.

Assist in implementation and maintenance of planograms.

Open and close the store under specific direction of the Store Manager.

Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.

Duke University Health System, Durham, NC 2015 to 2018 Patient Transportation Services

Transported patients to and from one location to another; include helping in and out of bed.

Communicated with patients to develop a relationship and ensure patient trust.

Assisted patients move out of their beds, wheelchairs, stretchers or medical transport vans.

Ensured that patients are present in a procedure room per schedule.

Recorded all patient information into the log tracking system.

Ensured that transport equipment such as wheelchairs and stretchers are in proper working condition prior to patient pick up.

Advance Auto Parts, Durham, NC 2011-2015

Auto Parts Transporter

Delivered auto parts to and from different Advance Auto Parts stores in Triangle areas.

Maintained sign in/out log for parts inventory and requested manager’s signatures before leaving the stores.

Supply Chain Inventory

IBM/Amtrak, Durham, NC 2008-2011 Helpdesk Technician

Assist users in resolving issues from logon to Network connectivity using Active Directory.

Master in various ticketing systems (Tivoli, CMIS, Remedy, and ETMS).

Assist users with installation of hardware/software remotely onto their workstation supporting Windows XP/7 environment.

Upon users request provide current status, and update of submitted trouble tickets.

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