Mahah Eshesh

647-***-****

**** ****** ****** ****, *********, ON M9A 1A3

ac7uie@r.postjobfree.com I ca.linkedin.com/in/mahaheshesh PROFILE SUMMARY

● 4+ years of customer service experience in hospitality and retail environments

● Respectful and mindful of clients with visible and non visible impairments

● Strong computer skills; adept in Microsoft Office (Word, Excel and Outlook)

● Able to type 40 WPM on QWERTY keyboard

● Ability to work cooperatively with a team and independently

● Adaptive and thrives in fast pace and dynamic work environment

● Strong communication and listening skills either on the phone or in person as I effectively synthesize information and produce solutions.

● Adept in travel software (Sabre, and Amadeus)

EDUCATION

Tourism Service Management, Flight Services Specialization 2016 Seneca College, Toronto ON

WORK EXPERIENCE

Guest Service Ambassador May 2016 – Present

WestJet, Pearson Airport, Toronto ON

● Be the front facing representative of WestJet to initiate conversations with guests to identify a point of contact and address any concerns they may have promptly

● Accesses SABRE reservation systems to board guests onto their flight while simultaneously checking their IDs and passports are valid for travel

● Processing baggage tags for guests checking in their carry-on bags at the gate

● Compiling reports and documents into daily reports folder for management to review

● Providing support and assistance to guests either in person or on the phone.

● Ensure high quality service by coordinating with co-workers to ensure customers that require special needs assistance are accommodated throughout the check in and boarding process

● Initiates pre-boarding announcements for guests and answers questions regarding their flight status

Mahah Eshesh

4615 Dundas Street West

Etobicoke, M9A 1A3, ON

ac7uie@r.postjobfree.com

647-***-****

WORK EXPERIENCE

Stock Associate (Part-time) 2015 – 2016

Forever 21, Yorkdale Mall, Toronto ON

● Provided an enjoyable customer shopping experience by managing a tidy and visually attractive store front

● Met company productivity standards by sensoring and hanging 150 clothing items per hour

● Assisted customers with inquiries regarding promotions and products

● Communicated effectively with co-workers to allow utmost efficiency in a team oriented workplace

Crew Leader and Key Holder 2013 – 2015

Cinnabon, Woodbine Centre, Toronto ON

● Supervised co-workers to assure tasks are performed efficiently

● Lead employee training sessions

● Authorized to open and close store front, made company deposits, and produced sales reports to reflect sales objectives on a continuous basis

● Prepared special orders for customers with dietary needs and ensured baked goods met corporate and bakery standards

● Marketed new products and daily promotions to customers to achieve daily sales target CERTIFICATIONS

● Standard First Aid CPR/AED Level C 2015 – 2016

First Aid 4 U Inc.

● Certified Guest Service Professional (CGSP) Service Gold Certificate 2015 American Hotel & Lodging Educational Institute (AHLEI)

● Contiki Youth Travel Specialist 2015

● Manulife Travel Insurance Certificates of Module Completion 2015 2 Page

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