Security Customer Service

Connie Vonzetta Hall

***** ***** ****** *****, *******, Maryland 20735

301-***-**** - ac7uhw@r.postjobfree.com

Objective

Pursue employment within an organization where my expertise and experience will allow opportunity for advancement and professional growth in my career.

Profile

Throughout my 30 years tenure with the Federal Government, I have been exposed to and have acquired knowledge of administrative and security procedures, concepts, and practices. I’m very diplomatic and tactful with professionals and non-professionals at all governmental levels and diversities. I enjoy providing assistance to all customers whether they or intenal or external. I hold myself to a very high standard in this regard and always willing to go the extra mile.

Skills Summary

•Customer Service

•Planning & Organizing security clearance investigations

•Written and Oral Communication internally and with other DoD agencies

•Multitasking

•Knowledge of Administrative Office proceducers

•Analyzing investigative security data

•SID Super user

•Knowledge of DoD security databases and Executive Orders 10450 and 12968

•Use of DoD personnel security investigations and processes

Professional Experience

GOVERNMENT ACCOUNTABILITY OFFICE (GAO), Washington, DC

06/2017 - 10/18; (40 hr. per wk)

KNOWLEDGE OF PRINCIPLES, CONCEPTS, METHODOLOGIES AND PRACTICES IN A MAJOR SECURITY SPECIALIZATION OR MASTORY OF GENERAL SECURITY ADMINISTRATION PROGRAMS:

*Coordinate all communications to applicants, employees, supervisors, and contract technical representatives (COTR) for investigation submissions and requirements for any position as described in the OPM Position Designation Tool (PDT)

*Provide support in initiates background investigations via Electronic Questionnaires for Investigation Processing (e-QIP) System; ensure all documents and forms are completed in accordance with the Office of Personnel Management (OPM)

*Ensures that Security clearance are kept up-to-date with Agency policies

*Provide support filing required security records required by the NISPOM

*Brief Security briefing weekly/monthly

*Coordinated and drove security clearance process for all new Foreign Service Officer Candidates. Worked with candidates, human resources staff, security and field investigation personnel to coordinate processing of Top Secret clearances for all incoming personnel. Managed the process from the initiation of a Single Scope Background Investigation (SSBI) into the Electronic Questionnaires for Investigations Processing (eQIP) system, field investigations and the scheduling of fingerprinting and Security Interviews through completion of final adjudication of clearance. Created and maintained tracking system that provided up to date status information on all pending security clearance investigations, creating transparency and significantly reducing delays in the process. Advised Office of Security and Human Capital and Talent Management leadership and staff on security protocols and procedures pertaining to the Foreign Service

*Conducted security administrative duties providing support to customers for E-Qip and JPAS/JCAVS, CATS and Scattered Castles database management

*Provide support processes visits for Site Visit Clearance Certification program

*Monitor Sensitive Compartmented Information (SCI) security clearance requests for background omissions and discrepancies

*Review SCI security packages for completion and accuracy

*Generate Form 2018 for SCI processing and complied all required documents such AID 500-3 and the applicants current Top Secret investigation package

*Coordinated with the CIA on the processing of SCI requests in a timely manner.

*Reviewed Reports for Investigations (ROI) for completeness and identify any derogatory information developed during the background investigation; recommending management adjuctication.

*Ensured applications are submitted when required by regulations and in compliance with DOD guidance.

*Accessed and reviewed various governmental databases such as National Crime Information Center (NCIC), Credit Bureaus, Defense Central Index of Investigations (DCII), and Select Service relative to current and potential agency employees, to determine suitability for employment and to provide support for an adjudicative decision.

*Conducts special requirements such as performing the Office of Security Duty Officer.

SKILL IN APPLYING NEW THEORIES TO AGENCY SECURITY PROBLEMS:

*Strive to be professional at all times when dealing with SEC’s clients and work with internal and external customers to achieve the results consistent with federal security clearance policies and ultimately beneficial to the Agency

*Preparing an AMS Handbook, the handbook is to provide security guidance, policies and regulations require consideration of the total range of existing policies, procedures, laws, and regulations and the program goals and objectives which are to be fulfilled

*Independently identified unique and unrelated security actions required for completion of a variety of conventional work assignments

*Set deadlines and milestones, and selected from a number of options, such as obtaining materials needed for a network enhancement project

*Demonstrated experience in identifying, analyzing, and presenting investigative facts to special agents and management either in oral and written format

*Analyzing all available resource materials and securing the background of past practice or decisions on sensitive administrative matters

*Analyzed physical security situations with variations in level of security required

ABILITY YO MAKE KEY DECISION-MAKING AND POLICY DEVELOPING RESPONSIBILITIES IN COMPLEX ASSIGMENT:

*Adjudicates complex and difficult personnel security investigations and security clearance requests.

*Analyzes and resolves the most complex personnel security problems with investigations, such as the use of highly unusual evidence or testimony

*Help resolve general clearance paperwork problems

*Analyzes a wide variety of the most complex conditions and makes precedent-setting determinations.

*Grants the most complex security clearance and, when circumstances warrant, denies security clearances.

*Provided administrative support and leadership to the extent that correspondence and documents are prepared according to the Agency policy and procedures

*Identified the nature of issues involved, and researching guidelines to identify the general policies and procedures that apply to the solutions

*Serve as liaison to schedule and lead bureau AMS training, Initial Briefings, Annual Security Briefings and Foreign Travel Briefings for which I assigned

*Prepared a variety of non-standard written materials that included investigative findings, analyses, and recommendations for resolving straightforward cases and situations

*Knowledge of Executives Order 10450 and 12968 that is required in the performance of my duties

*Knowledge of the Freedom of Information and Privacy Act guidelines

*Knowledge of the DoD Regulation 5220.22-M, National Industrial Security Operating Manual

*Knowledge of the functions and jurisdictions of other investigative, security, law enforcement, intelligence or federal, state or local agencies

Employment History

GOVERNMENT ACCOUNTABILITY OFFICE, Washington, DC

Security Specialist; 06/2017- 10/2018

US AGENCY FOR INTERNATIONAL DEVELOPMENT – Washington, DC

Security Specialist; 10/2002- 06/2017

US DEPARTMENT OF AGRICULTURE- Washington, DC

Secretary, - 06/1998 – 10/2002

Awards

Agency for International Development (USAID) Meritorious Group Award

(Time to Hire) – 2013

Superior Honor Group Award (Security Investigations Database (SID) System) – 2015

Superior Honor Group Award (HR LAB) – 2015

On the Spot Award September 2006 and September 2015

Education

GREAT MILLS HIGH – Great Mills, MD

DIPLOMA

CATERING LICENSED, MD

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