Customer Service Sales

ZIED BOUALLAGUI

To obtain a position to maintain and

guarantee customer's satisfaction,

provide a new ideas and solutions to

serve better and also be updated with

the new technologies.

Be part to involve company notoriety.

Seeking position in a forward looking

organization and be a valuable team

player in it.

Objectives

PERSONAL INFORMATION

50590971

Doha. Qatar

****************@*****.***

SKILLS

SALES OPERATOR

• Provide good customer service.

• Responsible for serving customer needs and making sure Customers are completely satisfied.

• Make sure that every customer assisted is provided with a friendly face and vast product knowledge to better help them in their needs.

• Receiving payments from customer, through cash or credit card.

• Stock replenishment to the shop floor and assuring continuous stock availability on all merchandise

SALES ADVISOR

• Trains store staff by reviewing and revising

orientation to products and sales training materials; delivering training sessions; reviewing staff job

results and learning needs with retail store manager; developing and implementing new product training.

• Promotes sales by demonstrating merchandise and

products to customers

• Prepares sales and customer relations reports by analysing and categorizing sales information;

identifying and investigating customer

complaints and service suggestions.

• Prepares reports by collecting, analysing, and

summarizing information

• Ensure that all in-store documents were properly arranged and well organized.

SALESMAN

• Responsible for keeping database of returned

products and making notes on each customer service transaction.

• Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction

requirements.

• Assisted in creating promoting and executing a wide variety of promotional sales and marketing plans.

• Regularly assisted the marketing staff in setting up sales floor displays and removing old displays.

• Responsible for greeting new customers as they

entered the store and finding them the proper sales or customer service assistance.

• Took care of many customer service issues both in person and over the phone.

• Developed a large list of repeat customers who

would often bring in friends and family members as referrals

2017-2018

OREEDOO

QATAR

2015-2017

AL-MUTAHAJIBA

QATAR

PROFESSIONAL EXPERIENCES

2013-2014

CITY SPORT

TUNISIA

• Nationality : Tunisian

• Date of birth : 26/02/1993

• Strong knowledge of new fashion.

• Familiarity with the latest designs and

trends.

• Excellent persuasive and customer

service skills.

• Ready to work in any shifts.

• Comfortable working with members

of the public.

• Helpful and polite, friendly, confident.

• Should be of a smart appearance and

articulate.

EDUCATION

RECIEPTIONIST

• Manage large amounts of inbound and outbound

calls in a timely manner

• Follow communication “scripts” when handling

different topics

• Identify customers’ needs, clarify information,

research every issue and provide solutions and/or

alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative

targets

2012-2013

ACADEMIC SCHOOL

DIPLOMA IN ARTISTIC PAINTING (2014)

HIGH SCHOOL EDUCATION CERTIFICATE

FRENCH

ENGLISH

ARABIC

LANGUAGES

SPANISH

COMPUTER SKILLS

OPERATIONAL SYSTEM: WINDOWS

LOGICAL OFFICE : PHOTOSHOP

DESIGN: POWERPOINT

CORE STRENGTHS

PASSION FOR CONSTANT IMPROVEMENT

ABILITY TO SOLVE ALL ITRELATED ISSUE IN A FIRM

EXCELLENT PRESENTATION. COMMUNICATION AND

INTERPERSONAL SKILLS.

ABILITY TO MAKE GOOD DECISION IN STRESSFUL SITUATIONS

EFFECTIVE TEM LEADER WITH STRONG ANALYTICAL AND

PROBLEM SOLVING ABILITIES

FLEXIBLE AND DETAIL ORIENTED ATTITUDE

REFERENCES:

UPON THE RQUEST

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