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Customer Service Administrative Assistant

Round Lake, Illinois, United States
December 01, 2018

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Heather Lewis

*** ********* **., ******* **. ****2


Highly motivated managerial and administrative professional, with over 15 years of experience. Areas of expertise include; improving financial performance, retaining employees. Strong record of self-motivation, leadership, relationship building, reducing shrink, boosting sales, and decreasing operational expense. Superb communication and training skills. Excellent in multitasking under pressure, deadline-driven environments, and organizational skills.


Extremely Organized


Microsoft Office

Data Entry


Customer Service

Team Leadership

Phone Etiquette


02/2012 – CURRENT

Administrative Assistant / Asphalt Paving Professionals, Villa Park, IL.

Schedule and maintain an active calendar, coordinate meetings, appointments, and travel arrangements.

Prepared payroll, expense reports, purchase orders, billing requisitions and invoices.

Develop new filing and organizational practices, saving the company expenses in contracted labor expenses.

Ensure and maintain the confidentiality of all communication and documentation.

Answer and screen telephone calls in a courteous manner while taking messages with a high degree of accuracy.


Direct Service Representative /American Girl, Wilmot, WI.

Manage 100 or more inbound/outbound customer calls and emails, via POS system daily.

Investigate, address, resolve customer service inquiries, administrative tasks. Liaison to shipping companies.

Constantly score 95% or better on all reviews and or spot checks.

6/2002 – 6/2007

Regional District Manager /Chicagoland HXL Havoline Xpress Lupe, Round Lake, IL.

Champion a district comprising of 5 stores, 200+ associates, generating $1.2 million dollars in annual sales

Improved corporate performance score in customer satisfaction by 46% in less than 2 years.

Exceeded YTD sales by 30%

Reduced employee turnover by 58% through implementing employee benefits program.

Reduced shrink from 6.9% to 2.4%

Met all guidelines and reviews to produce positive financial growth, with expected sales and profits.

6/2007 – CURRENT

Daycare Owner and Operator/ Antioch, IL.

Founded the business implementing systems and procedures for all areas interviewing, hiring, training, reviews, operational budgeting, daily activities, marketing, inventory, records all in accordance with the State of Illinois.



General Education /Wilbur Wright College, Chicago, IL.


AYLL (Antioch Youth Local League)- Board Member, 2010-Present

Active Antioch Traveling Closet- Volunteer, 2014-Present

Girl Scouts of Greater Chicago and Northwest Indiana- Leader, 2008-2017

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