Heather Lucas

E-Mail: ac7uc1@r.postjobfree.com

Summary

Reliable and friendly customer service representative that quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shossho experience.

Skills

Results oriented

Large cash/check deposits expert

Adaptive team player

Shipping & receiving

Markdown/promotional procedures

Active listening skills

Courteous demeanor

Sharp problem solver

Regulatory compliance

Strong organizational skills

Team leadership

Customer service expert

Computer proficiency

Experience

March 2017 to October 2018

Longhorn Leads LLC. North Myrtle Beach, SC

Server

Greeted guests

Explained menu items

Upsold through suggestive selling based on guest preferences

Entered orders into the POS system

Completed payments

Sidework duties

April 2015 to November 2017

Sticky Fingers North Myrtle Beach, SC

Server

Served guests promptly to ensure food remained at proper temperatures.

Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.

Discussed alternative selections with chef for guests with food allergies or gluten-free requests.

Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.

Resolved complaints from guests by listening to issues and notifying restaurant manager.

Enhanced customer satisfaction ratings by resolving issues efficiently.

Drove sales by effectively upselling products to customers.

Secured revenue by accurately monitoring cash intake and deposits to eliminate discrepancies.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Checked on all tables at appropriate intervals to refill drinks and respond to requests.

Supported long-term business need strategies by generating guest relations feedback for process improvements.

September 2010 to February 2011

Wal Mart Stores Surfside Beach, SC

Merchandiser/Stocker

Printed various labels and tags for all merchandise.

Conducted staff meetings with sales personnel to introduce new merchandise.

Assisted in gathering and moving materials and equipment for the assigned displays.

Organized and located inventory and updated store spreadsheets.

Arranged items in favorable positions and areas of the store for optimal sales.

Effectively communicated and coordinated execution of the planogram with store management.

Ran weekly and monthly strategy reports to analyze business trends and make recommendations.

Designed displays to make the store experience interactive and engaging.

Established and maintained proper high traffic displays, resulting in increased sales.

Upheld stock levels and proper pricing for multiple product lines.

Displayed the appropriate signage for products and sales promotions.

Selected merchandise based on the most favorable price and quality.

August 2012 to March 2013

NYC & Company Myrtle Beach, SC

Sales Associate/Customer Service

Met incoming customers and provided immediate assistance.

Saved costs while verifying proper inventory levels on all inbound merchandise.

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

Facilitated daily and weekly physical inventory counts.

Interfaced with customers, determined needs, provided recommendations and up-sold services.

Maintained up-to-date knowledge of customer buying habits.

Attended specialized product trainings to educate associates on industry trends.

Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

Sought opportunities to up-sell and add-on additional merchandise.

Reviewed purchases for fraudulent activities.

Placed special orders and called other stores to find desired items.

Worked flexible schedule to accommodate changing customer levels.

Assisted customers with product selection, sales, and returns.

Maintained visually appealing and effective displays for the entire store.

Listened to customer needs and preferences to provide accurate advice.

Stocked and rotated inventory regularly.

Answered incoming telephone calls with professional and knowledgeable responses.

Completed purchases with cash, credit and debit payment methods.

Built and maintained effective relationships with peers and upper management.

May 2016 to October 2016

Mastercorp Resort Housekeeping Services North Myrtle Beach, SC

Assistant Head Housekeeper

Replenished hotel amenities such as drinking glasses and writing supplies.

Replaced sheets and pillowcases daily and used hospitality corners on all beds.

Removed all trash from guest rooms, including emptying wastebaskets, [Type] and properly disposing of all soiled linen.

Supplied guests with extra towels and toiletries when requested.

Swept and damp-mopped private stairways and hallways.

Performed various laundry duties, including folding, ironing and pressing.

Completed cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and kneeling to get the job done.

Dusted ceiling air conditioning diffusers and ventilation systems.

Interacted positively with residents while cleaning their apartments and the common areas.

Cleaned rooms to the satisfaction of all clients.

Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.

Ensured the safe usage of chemical cleaners.

Provided detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.

Education and Training

2013 Horry Georgetown Technical College Myrtle Beach, SC

Associate of Science, incomplete Diagnostic Medical Sonography

2004 South Caldwell High School Hudson, NC

High School Diploma Basic Education Curriculum

Recipient

[Dream Scholarship] Recipient

Completed professional development in English Literature

Dean's List Honoree 200*****-****

Honor Roll 2000-2004

3.7 GPA

Activities and Honors

Computer proficiency

Microsoft Office

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