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Customer Service Social Media

Halethorpe, MD
November 30, 2018

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Dedicated individual with proven experience customer service, project coordination through filmmaking, building and maintaining business relationships, and employee management. With 6 years of customer service and several years of project management, is accustomed to proactively maintaining a fast paced work environment.


Customer Service

Project Management

Store Operations


Employee Relations

Inventory Maintenance

Process development/improvement


Building/maintaining business relationships

Proficient in Microsoft Office Suite


Shipping and Receiving

08/2016 to present

Under Armour (Contract)

Baltimore, MD

Created and implemented new more efficient tracking protocols for unknown packages.

Created social media campaign within the company to promote new products.

Coordinate and track all incoming deliverables.

Coordinate and process international and domestic deliveries.

Handle and dispose of confidential paperwork following corporate security policies.

Event Staff

03/2016 to 10/2016

Orioles Baseball

Baltimore, MD

Provided all guests with exceptional customer service.

Maintained safety of all guests by performing safety checks, ensuring no dangerous items entered the stadium.

Cast Member – Store Lead

06/2010 to 03/2015

Disneyland Resort

Anaheim, CA

Managed up 10 ten store employees.

Created and managed employee break and lunch schedules in a revolving system, ensuring store was always fully staffed while adhering to strict California employment laws.

Maintained and tracked store inventory, including loss and damage reports.

Performed and trained others in delivering gold star customer service.

Balanced and managed store safe and all registers.


09/2007 to 03/2015


Los Angeles, CA

Managed crew and cast of up to 50 people.

Broke down and organized film scripts to create an accurate budget and evaluate film needs.

Recruited and hired all crew members and cast ensuring all appropriate documentation was completed, and assured adherence to all SAG/AFTRA regulations and requirements.

Arranged complex schedules to assure cost efficient film shoots.

Created content and campaigns for social media.


01/2013 to 05/2013

Newport Beach Film Festival

Newport Beach, CA

Screened and rated films in accordance with strict protocol to determine which films would be screened.

Aided in marketing and campaign efforts to promote the festival.

Assisted in the set up and break down of large scale events.

Handled and coordinated high profile guests for screenings, ensuring guest’s safety and privacy.

Managed high profile guests for question and answer sessions following screenings.

Sales Associate

08/2004 to 04/2010

Designer Show Warehouse (DSW)

Santa Ana, CA

Provided excellent customer service.

Maintained and tracked store inventory, including loss and damage reports.

Balanced and managed store safe and all registers.


09/2008 to 02/2009

Cutting Edge Productions

Torrance, CA

Provided customer service by creating equipment orders for clients.

Tracked and maintained inventory.

Set up and ran audio visual equipment for large scale events.

Set up and strike film equipment for high profile films and Television shows.

Serviced and maintained film equipment.


Master of Fine Arts - Cinematography


Chapman University

Orange, CA

Bachelor of Arts – Radio, Television, and Film


California State University Fullerton

Fullerton, CA

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