Summary
Dedicated individual with proven experience customer service, project coordination through filmmaking, building and maintaining business relationships, and employee management. With 6 years of customer service and several years of project management, is accustomed to proactively maintaining a fast paced work environment.
Highlights
Customer Service
Project Management
Store Operations
Budgeting
Employee Relations
Inventory Maintenance
Process development/improvement
Scheduling
Building/maintaining business relationships
Proficient in Microsoft Office Suite
Experience
Shipping and Receiving
08/2016 to present
Under Armour (Contract)
Baltimore, MD
Created and implemented new more efficient tracking protocols for unknown packages.
Created social media campaign within the company to promote new products.
Coordinate and track all incoming deliverables.
Coordinate and process international and domestic deliveries.
Handle and dispose of confidential paperwork following corporate security policies.
Event Staff
03/2016 to 10/2016
Orioles Baseball
Baltimore, MD
Provided all guests with exceptional customer service.
Maintained safety of all guests by performing safety checks, ensuring no dangerous items entered the stadium.
Cast Member – Store Lead
06/2010 to 03/2015
Disneyland Resort
Anaheim, CA
Managed up 10 ten store employees.
Created and managed employee break and lunch schedules in a revolving system, ensuring store was always fully staffed while adhering to strict California employment laws.
Maintained and tracked store inventory, including loss and damage reports.
Performed and trained others in delivering gold star customer service.
Balanced and managed store safe and all registers.
Filmmaker
09/2007 to 03/2015
Freelance
Los Angeles, CA
Managed crew and cast of up to 50 people.
Broke down and organized film scripts to create an accurate budget and evaluate film needs.
Recruited and hired all crew members and cast ensuring all appropriate documentation was completed, and assured adherence to all SAG/AFTRA regulations and requirements.
Arranged complex schedules to assure cost efficient film shoots.
Created content and campaigns for social media.
Intern
01/2013 to 05/2013
Newport Beach Film Festival
Newport Beach, CA
Screened and rated films in accordance with strict protocol to determine which films would be screened.
Aided in marketing and campaign efforts to promote the festival.
Assisted in the set up and break down of large scale events.
Handled and coordinated high profile guests for screenings, ensuring guest’s safety and privacy.
Managed high profile guests for question and answer sessions following screenings.
Sales Associate
08/2004 to 04/2010
Designer Show Warehouse (DSW)
Santa Ana, CA
Provided excellent customer service.
Maintained and tracked store inventory, including loss and damage reports.
Balanced and managed store safe and all registers.
Intern
09/2008 to 02/2009
Cutting Edge Productions
Torrance, CA
Provided customer service by creating equipment orders for clients.
Tracked and maintained inventory.
Set up and ran audio visual equipment for large scale events.
Set up and strike film equipment for high profile films and Television shows.
Serviced and maintained film equipment.
Education
Master of Fine Arts - Cinematography
2013
Chapman University
Orange, CA
Bachelor of Arts – Radio, Television, and Film
2009
California State University Fullerton
Fullerton, CA