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Commercial Collections

Tinley Park, Illinois, United States
November 30, 2018

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Gerald Clements

***** * ******** *** ********* Park IL 60805 ph 281-***-****


To be an asset by producing results.


****-**** ****** *******, **

International and Domestic Collections Manager Distressed Business Services Manager

Work hands on in all phases of the department, International collections, adjustments, client services, and legal recommendation.

Managed a team of six commercial/retail collectors and sales reps

Worked on international accounts and was able to recover two million dollars of behalf of three clients from King Abduls’ Economic City.

Supervised the legal coordinator with preparing a file for a lawsuit and selecting the attorneys to use as our counsel.

Worked a portfolio of large balance accounts.

Also worked files that other collectors could not collect.

Did detailed skip tracing for the collectors and clients.

Brought the team from a recovery rate of 57% to 79%.

Assisted distressed businesses by forming and monitoring a creditors committee.

2003-2008 American Financial Management Arlington Heights, Il

Commercial Collections Manager

Assisted in hiring and training the collection staff.

Organized the department implemented more effective collection techniques.

Maintained and worked a commercial debt portfolio

Managed a staff of between twenty to twenty five collector separated into three teams

Team one worked accounts from ADT Security, Team two collected on general commercial accounts and team three worked retail accounts.

Worked a portfolio of international accounts and large balance files.

Brought the ADT team to the number one agency for ADT from number four.

Filed chapter eleven proofs of claims for clients or assisted clients with filing on their own.

2002-2003 Manufactures Clearing House Chicago, IL

Commercial Collections Manager

Maintained and worked a commercial debt portfolio.

No staff just myself doing the collection services.

Provided clients with account status repots written and verbal.

Performed legal forwarding of accounts and a liaison with attorneys.

2000–2002 NACM - Houston Houston, TX

Commercial Collections & Investigations Manager

Reorganized entire department implemented more effective collection techniques.

Managed a staff of six collectors

More than doubled staff production from a 43% recovery rate to 74%.

Worked a large balance portfolio also assisted staff with difficult accounts.

Worked hands on in all phases of the department, collections, sales, and legal recommendation and client services.

1999–2000 NACM - Houston Houston, TX

Education and Communications Manager

Published monthly Credit Digest.

Created and set up educational workshops and seminars for NACM member companies, including professional designation programs.

Created and presented an extremely successful collection seminar series.

Maintained the professional certification program

Assisted the collection department with collection problem or issues.

Monitored credit group meetings to ensure there were no anti trust violations.


1985–1988 Clark Atlanta Atlanta, GA

Business Administration and Business Law.

Bonds and Liens, commercial credit laws, asset discovery, judgment recovery, FDCPA, FCRA, Legal forwarding and management

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