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Medical Customer Service

Merced, CA
November 30, 2018

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Tina Marie Adame

**** *. **** ***, ******, CA ***41 209-***-****


Seeking a position in a fast-paced environment where my skills and experience will be an asset to my employer as well as the clientele.


Seelig & Cussigh HCO LLC Culver City, CA

Medical Records Manager Remote Office Merced, CA

August 2017- Present

Assist in creating a culture of compliance by conducting an evaluation to assess the degree of compliance currently being utilized by the Health Care Facility. Collaborate with the provider to develop a plan for compliance identifying organizational strengths. Develop an action plan that helps organizations reorganize to their fullest potential.

Accountable for successfully managing the organizational and administrative operation of each individual providers Medical Records System. Distribute medical records per court order to individual patients. Track individual Health Care Facility patient record distribution, budget associated and month end reconciliation.

Provide patient continuity of care by distributing Medical Records per United States Bankruptcy Court Cases where the Debtor is found to have not met their fiduciary and legal obligations to the bankruptcy estate.

Horisons Unlimited Merced, CA

Medical Records Director February 2017- July 2017

Accountable for successfully managing the organizational and administrative operation of the Medical Records and Referrals department. Plan, develop and manage a comprehensive health records system of administrative and clinical data within the Medical Records department. Utilize strong communication and organizational skills, as well as the ability to effectively multi-task. Hire and evaluate employees; protect confidentiality of patient information; oversee a health record system that meets medical, administrative, legal and facility requirements.

Referrals Supervisor

Oversee submitting of patient referrals, insurance verification, and that the patient was sent to the appropriate specialty in a timely manner. Verify and approve insurance authorization and correct coding is utilized for billing purposes. Call and follow up on the tests that were needed for the referral. Train and assist department employees with specialty terminology. Make follow up calls to patients for referral appointments if needed.

Central Valley Nephrology Merced, CA

Medical Assistant/Acting Office Manager November 2005-February 2017

Responsible for opening office for daily business; greeted patients scheduled appointments in office as well as via a multi-line phone system; maintained existing and new patient records, manually or electronically; filed records alphabetically and numerically; familiar with medical terminology and a paperless office environment; held accountable for training new assistants in office policy and procedure; collected and accounted for payments via cash, check and credit card.

Interacted with patients by taking vitals; obtained medical history both verbal and in written form; performed EKG and cardio dynamics; set up and monitored 24hr. B/P cuff; administered injections and urinalysis; re-stocked and maintained exam rooms.

Oh Wow Nickel Arcade Merced, CA

Customer Service Representative December 2002-September 2003

Set up store for the start of the business day; maintained daily sales records; scheduled events and birthday parties for large groups; kept the sales-floor neat and clean as well as video games in consistent operational order; stocked the prize area; counted down and wrote out deposits at the close of the business day.


Merced College ETC Merced, CA December 2004-October 2005

Merced H.S. Diploma Merced, CA August 1999-June 2003


I am a dedicated, hardworking individual with 13 years of experience in the medical field. I am motivated, flexible and enjoy working in a fast-paced office environment. I enjoy being a team player and/or leader. I give and take direction well. I believe in meeting and exceeding the needs of my doctors and my patients.


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