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Customer Service Management

Location:
Toronto, Ontario, Canada
Posted:
November 30, 2018

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Resume:

EDUCATION

WORK HISTORY

LEADERSHIP EXPERIENCE

YEN (JESSICA) LAM

WWW.LINKEDIN.COM/IN/YENLAM98

647-***-**** ac7ub4@r.postjobfree.com

BACHELOR OF COMMERCE (BCOMM) Human Resources Management Ted Rogers School Of Management - Ryerson University Expected Graduation 2020

DAIRY QUEEN

Supervisor Customer Service September 2013 - Current Directed training of new team members and mentored each to promote productivity, accuracy and friendly service

Maintained cleanliness and presentation of stock room and production floor Shared best practices for sales and customer service with other team members to help improve the store's efficiency

Earned management trust by serving as key holder, responsibly opening and closing store as well as processing cash accurately

DAIRY QUEEN

Health And Safety Director June 2017 - Current

Helped to build a culture of safety focused on reducing incidents and eliminating hazards Collaborated with operations management to keep equipment in good working order, replace worn items and plan updates

Estimated weights, heights and centers of balance to make precise placements CANLAN ICE SPORTS

Records Keeper August 2017 - April 2018

Used attention to detail to report statistics for online platform Ensured due diligence when communicating health/safety incidents and answered player inquiries regarding disputed calls

Assisted with pre/post game preparation set up and tear down President - Ted Rogers Outreach Program (04/2018- Current) Lead 45 team members to effectively execute organizational initiatives Organize periodic executive meetings and delegate responsibilities based on portfolio needs Act as a liaison to market TROP's goals and gain exposure through school outreach Prepare training and development programs, succession plans and promotional material for internal and external stakeholders

Events Director- Ted Rogers Outreach Program (04/2016- 04/2018) Oversee events team of 10 ambassadors and allocate roles based on team needs Lead curator and organizer of annual events to promote innovation and enhance student's development Responsible for creating itineraries and logistical planning of events Assisted with Conference planning with 100+ GTA high school students; provided an all day university experience which included skill enhancing workshops and cases Commerce Frosh Leader- Ryerson University (08/2018- 09/2018) Play a vital role in helping to facilitate the adjustment of new students to the TRSM campus Responsible for a group of 20 students and ensure they have an amazing frosh week full of excitement Shared opportunities that are offered at TRSM and aids students in the development of scheduling Women's Ultimate Frisbee- Ryerson University (09/2018/- Current) Participates in athletic and competitive sports, according to established rules and regulations Attend practices twice a week under the direction of a professional coach to develop skills, improve physical condition and prepare for competitions



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