***** ******* *****, *******, **, *****
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Susannah Coleman b
Key Qualifications
B.A. 2017 in history and minor in psychology, with involvement in public policy-oriented activities
Goal orientation and results drive showed in ability to balance studies with part-time work and civic-focused extracurricular activities
High communication and social skills, both in person and over the phone
Excellent skills in Microsoft Office
Very organized and time efficient
Ability to work individually or with a team, as well as work with little instruction
Extensive experience in customer service positions
Experience
American Society of Appraisers – Reston, Virginia
Member Service Representative (Administrative Assistant), May 2018 – Present
Front Desk responsibilities – essentially multitasking as I greet people and organize package pickups and drop-offs
Happily assist members of the Society and the public with all inquiries and concerns
Using the computer program Aptify and ECS phone system
Administrative duties –anything from processing membership applications, processing dues payment, course registration, following up with information requests or incomplete applications, replying to emails, taking phone calls, mailing out letters and filing
Duties also include merging duplicate files, entering new prospects into both excel and Aptify and edit member profiles with missing information
Organize the work calendar and put events up and rooms on hold
Starbucks – Ashburn, Virginia
Barista, August 2017 – May 2018
Experience with working all available hours, from 4:30 AM to 10:30 PM
Worked in a demanding environment requiring efficient production of drinks and quality service to customers
Learned how to multitask as well as switch task quickly when needed
Worked well under different managers
Became a certified Barista Trainer and trained new employees
Weekend Event Staff – Newport News, Virginia
Staff, January 2017 – May 2017
Help set up and clean up for all events for Christopher Newport University
Communicated and worked together with other coworkers
World Market Cost Plus – Sterling, Virginia
Associate, May – August 2016, December 2016 – January 2017
Worked as a cashier and at customer service
Interacted with and assisted customers
Called other stores and established product inventory in order to make sales
Opened and closed the store, which involved overseeing store clean-up and set up
Wason Center for Public Policy – Newport News, Virginia
Caller, August 2015 – May 2016, August 2016 – October 2016
Took non-partisan polls over the phone
Spoke with people across the United States and addressed important economic, political and social issues
Delegate David Yancey’s Campaign – Newport News, Virginia
Regional Campaign Coordinator, August 2015 – November 2015
Updated and notified the Newport News community about Delegate David Yancey’s activities
Answered all questions concerning David Yancey’s policies and campaign
Giant Food Stores – Ashburn, Virginia
Cashier, May 2014 – July 2014, May 2015 – July 2015
Operated the cash register and engaged with costumers.
Worked all hours, overtime and during holidays
Helped new employees with the cash register
Occasionally closed the store
Education
Christopher Newport University (CNU) – Newport News, Virginia
August 2013 – May 2017
Bachelor of Arts degree May 2017 with major in history, minor in psychology
International School Manila – Philippines, Manila
September 2010 – May 2013
International Baccalaureate diploma May 2013.
Activities
Alumna member of Zeta Tau Alpha, CNU – Newport News, Virginia
November 2014 – May 2017
Member of National Alliance on Mental Illness, CNU – Newport News, Virginia
January 2015 – May 2017
Member of Student Council, CNU – Newport News, Virginia
September 2013 – May 2014