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Customer Service Administrative Assistant

Ashburn, Virginia, United States
November 30, 2018

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Susannah Coleman b

Key Qualifications

B.A. 2017 in history and minor in psychology, with involvement in public policy-oriented activities

Goal orientation and results drive showed in ability to balance studies with part-time work and civic-focused extracurricular activities

High communication and social skills, both in person and over the phone

Excellent skills in Microsoft Office

Very organized and time efficient

Ability to work individually or with a team, as well as work with little instruction

Extensive experience in customer service positions


American Society of Appraisers – Reston, Virginia

Member Service Representative (Administrative Assistant), May 2018 – Present

Front Desk responsibilities – essentially multitasking as I greet people and organize package pickups and drop-offs

Happily assist members of the Society and the public with all inquiries and concerns

Using the computer program Aptify and ECS phone system

Administrative duties –anything from processing membership applications, processing dues payment, course registration, following up with information requests or incomplete applications, replying to emails, taking phone calls, mailing out letters and filing

Duties also include merging duplicate files, entering new prospects into both excel and Aptify and edit member profiles with missing information

Organize the work calendar and put events up and rooms on hold

Starbucks – Ashburn, Virginia

Barista, August 2017 – May 2018

Experience with working all available hours, from 4:30 AM to 10:30 PM

Worked in a demanding environment requiring efficient production of drinks and quality service to customers

Learned how to multitask as well as switch task quickly when needed

Worked well under different managers

Became a certified Barista Trainer and trained new employees

Weekend Event Staff – Newport News, Virginia

Staff, January 2017 – May 2017

Help set up and clean up for all events for Christopher Newport University

Communicated and worked together with other coworkers

World Market Cost Plus – Sterling, Virginia

Associate, May – August 2016, December 2016 – January 2017

Worked as a cashier and at customer service

Interacted with and assisted customers

Called other stores and established product inventory in order to make sales

Opened and closed the store, which involved overseeing store clean-up and set up

Wason Center for Public Policy – Newport News, Virginia

Caller, August 2015 – May 2016, August 2016 – October 2016

Took non-partisan polls over the phone

Spoke with people across the United States and addressed important economic, political and social issues

Delegate David Yancey’s Campaign – Newport News, Virginia

Regional Campaign Coordinator, August 2015 – November 2015

Updated and notified the Newport News community about Delegate David Yancey’s activities

Answered all questions concerning David Yancey’s policies and campaign

Giant Food Stores – Ashburn, Virginia

Cashier, May 2014 – July 2014, May 2015 – July 2015

Operated the cash register and engaged with costumers.

Worked all hours, overtime and during holidays

Helped new employees with the cash register

Occasionally closed the store


Christopher Newport University (CNU) – Newport News, Virginia

August 2013 – May 2017

Bachelor of Arts degree May 2017 with major in history, minor in psychology

International School Manila – Philippines, Manila

September 2010 – May 2013

International Baccalaureate diploma May 2013.


Alumna member of Zeta Tau Alpha, CNU – Newport News, Virginia

November 2014 – May 2017

Member of National Alliance on Mental Illness, CNU – Newport News, Virginia

January 2015 – May 2017

Member of Student Council, CNU – Newport News, Virginia

September 2013 – May 2014

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