Nicole L. de Jong

Lancaster Park, Edmonton AB

ac7ua2@r.postjobfree.com 506-***-****

Skills & Abilities Offered

Management - Confident in providing direction and coaching to groups of a variety of sizes. Proven through seven years of retail management experience.

Sales - Able to assess customer needs and provide appropriate solutions. More than ten years of retail experience confirms this.

Communication - In dealing with frontline customers for more than ten years, practicing active listening, providing feedback, and developing good working relationships is crucial. This is exemplified most in my recent role as Personal Banker for HSBC Bank of Canada.

Leadership - Flexible leadership style, supporting others in reaching the company’s goals.

Employment Experience

Personal Banker Oct 2015 – Sept 2018

HSBC Bank Canada, Fredericton NB

Assisting over 20 personal and commercial customers with debits, credits, and making bill payments, handling between $5,000 - $10,000 cash daily

Informing three-four customers daily about products that could cater to their financial situation

Answering emails, and phone calls from customers or our contact center

Maintaining and updating customer information, ensuring all information on customer profiles are updated and complete

File confidential documents, such as personal loan agreements, or insurance policies

Received the Annual Lion Award of Excellence given to the top performing employees in all divisions of the bank

Shift Manager Feb 2015 - Oct 2015

Bootlegger, Fredericton NB

Handled sales and returns at the cash for customers, typical sales could be anywhere between $10 - $500 per customer

Performed opening and closing duties such as preparing two registers for the day, coordinating individual sales targets for the each employee and as a team, counting two registers, and preparing the nightly cash deposit

Managed and provided coaching for a team of six people; every Sunday I would write up an evaluation for each employee from the previous week, which includes accomplishments, provide feedback on areas they need improvement, how they compared to their personal weekly sales targets, and how the store operated as a team

Shift Manager Aug 2014 - Feb 2015

Ardene, Fredericton NB

Handled sales and returns for customers, typical daily sales would be anywhere between $10-200 per customer, with roughly over 50 customers per day

Performed opening and closing duties, which included counting two registers to make sure the float was correct, ensuring the store was clean and prepared for the day as well as counting and preparing nightly deposits

Keyholder July 2014 - Aug 2014

Le Chateau, Fredericton NB

Handled sales and returns for customers, typical daily sales would be anywhere between $50-300 per customer, with roughly 20 customers per day

Counting the registers at the start and end of the day and preparing the nightly deposit

Sales Associate Apr 2014 - July 2014

Winners, Fredericton NB

Handled inventory and sales at the register, with roughly 300 customers making purchases and provided exceptional customer service

Quality Assessor Mar 2013 - Mar 2014

Concentra Solution, Woodstock NB

Improved contact centre performance by providing positive and constructed feedback to agents to improve customer experience, evaluate 8 calls per day, each call taking an hour to evaluate

Provided coaching to fellow assessors on how to provide constructive feedback to agents, so the agents have a better understanding on area they need to improve on

Quality Award, Concentra Solutions 2013

Received the Quality Award given to the employee with the best performance, and for providing the best feedback to call centre agents

Assistant Manager Nov 2005 – Sept 2013

Eclipse Stores Inc, Fredericton NB

Assisted in managing a team of six, included preparing bi-weekly schedules, coaching employees

Accepted, prepared and handled inventory, often receiving three to six boxes of clothing that would need to be accounted for, and security tagged before putting onto the sales floor

Education

Atlantic Business College, Fredericton NB May 2007 -Paralegal/Legal Assistant - Graduated with Honours

NB Community College, St. Andrews NB May 2005 -Global Tourism and Marketing

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