Qualifications

§ Over two years medical office administration, including data entry, medical terminology, record keeping, client relations

§ Over four years of customer service experience

§ Technical fluency in Word, Excel, PowerPoint, Email Communications and Online Research

§ Multilingual – fluent in English and Macedonian

§ Proven relationship-builder with unsurpassed interpersonal skills

§ Excellent written and oral communication skills

Education

Medical Office Administration Diploma Program April 2017 George Brown College

Toronto,Ontario

Employment Experience

Receptionist July 2018 - Present

Transcona Chiropractic Wellness Centre

Duties include:

• Daily financial reports to ensure that all payments made the day prior are accurate

• Faxing, filing and retrieval, scanning and photocopying of clinical notes

• Interacting with chiropractor

• Scheduling according therapist’s preferences and client’s needs

• Presenting exceptional and courteous customer service in person, by telephone, and email.

• Greeting clients upon entry to the clinic, ensuring the completion of registration forms and accuracy in chart documentation

Office Manager March 2018 – June 2018

Athlete’s Care Sports Medicine Centre

Duties include:

• Daily financial reports to ensure that all payments made the day prior are accurate

• Prepare bi-weekly and monthly payroll for all administrative staff and therapists

• Overseeing physicians and therapist's weekly schedules to ensure correct scheduling

• Scheduling of all part-time administrative staff and ensuring all shifts are covered Medical Office Assistant April 2017 – March 2018

Athlete’s Care Sports Medicine Centre

Duties include:

• Faxing, filing and retrieval, scanning and photocopying of clinical notes

• Interacting with sports medicine doctors, physiotherapists, massage therapist, chiropractors and orthopedic surgeons

• Scheduling according to therapist’s preferences and client’s needs

• Presenting exceptional and courteous customer service in person, by telephone, and email.

• Greeting clients upon entry to the clinic, ensuring the completion of registration forms and accuracy in chart documentation

Head Waitress April 2013 – April 2017

St. Clement Orthodox Banquet Hall

Duties include:

• Setting up and tearing down of event space(s)

• Ensuring a sufficient staff personnel are scheduled on shift to maintain high productivity and quality

• Quick and efficient service of food and beverages to guests

• Communication with team members regarding event priorities

• Analyzing situations to effectively contribute to the group dynamic as a leader and a team member. Gabriela Trpkoska

803 Leola Street Winnipeg, Manitoba R2C 1J2

647-***-**** ac7ua1@r.postjobfree.com

Volunteer Experience

Athlete’s Care Sports Medicine Clinic

2017 Administrative Placement

Hospital for Sick Children

2016 Administrative Volunteer – GI Clinic

Summer Camp Volunteer

2010 - 2012 Volunteer

Gabriela Trpkoska

803 Leola Street Winnipeg, Manitoba R2C 1J2

647-***-**** ac7ua1@r.postjobfree.com

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